Spectos/Royal Mail Monitoring and Posting Panel

NBLondon

Money_Grabber13579 said:

NBLondon said:

I wasn't seeing that - so I updated to v1.5.  which tells me that they are expecting 3 from me.  Since I just chuck them back in the postbox the day I get them (or next day) I have no idea how many might still be on the way to Birmingham.  If you look at Reward History it shows you when the 10pts went on for returned transponders and the item they came with - but I can't be bothered to match up with the paper trail.

How do you confirm it went back?  You just confirm the item receipt don't you?

You can click on the message which tells you how many they are expecting back and it then allows you to enter the number returned. It didn’t like that I’d entered a number less than 10 (but couldn’t do anything about that as I only had 8 to return).

I normally send them back pretty quickly but I was away last week and quite a collection built up during that time - I guess I probably didn’t notify them early enough that I wasn’t going to be around.

I just looked again and it is now expecting 2 back.  I've received one test item in today's post so I will log that in and see if it changes...

....

Well I logged it in and I wasn't asked for the postage type at all.  It was stamped.   And there was no RFID in it either - which may be correct as it came from the Channel Islands.

Saetana

I always return my RFIDs either the same day or the next day, no idea how many I have sent back.  I had a second class item today with no RFID in it.

Money_Grabber13579

Saetana said:

I always return my RFIDs either the same day or the next day, no idea how many I have sent back.  I had a second class item today with no RFID in it.

Spectos must be adopting the same approach as Kantar, as I have a bundle of second class items to send next week and none of them have RFID’s in them.

Lauraebrad

Apologies If this has been asked elsewhere but I couldn’t find the answer ..... I’ve been on a pause from kantar TNS since about Oct/early Nov and had deleted the app.  Not had any email communication about the move to Spectos or being put back on posting duty.  Any one takes in this position did you follow up and contact directly or just wait for them to get in touch? 

Many thanks

HonestJohn

Probably a bad idea to delete the app. Info is here

https://r1.dotdigital-pages.com/p/2MCT-5QC/rmannouncement

Luckily there is a page describing what is happening for business panellists. The link in it might work for you.

https://r1.dotdigital-pages.com/p/2MCT-6IS

Why don't you login to your online account to check your messages?

CRISPIANNE3

Will there still be Presentation stamps given when on the main survey?  

Gail333

I'm trying to log in to the app right now (09.52) and it will not load. The page darkens and then buffers. Is anyone else having this problem? I've cleared the cache but it hasn't worked.

Graceglow

Gail333 said:

I'm trying to log in to the app right now (09.52) and it will not load. The
page darkens and then buffers. Is anyone else having this problem? I've cleared the cache but it hasn't worked.

I’ve just downloaded the new App version after getting a notification to do that.
The home page is now blank & showing no data available & my points have gone back to Zero. I can’t get onto any parts of the Home Screen eg FAQ it’s just whirring round!

Graceglow

Grace80 said:Gail333 said:

I’ve just downloaded the new App version after getting a notification to do that.
The home page is now blank & showing no data available & my points have gone back to Zero. I can’t get onto any parts of the Home Screen eg FAQ it’s just whirring round!

* Update … it’s now working & showing all data. I must have caught it in the middle of the update!

NBLondon

Grace80 said:

Grace80 said:Gail333 said:

I’ve just downloaded the new App version after getting a notification to do that.
The home page is now blank & showing no data available & my points have gone back to Zero. I can’t get onto any parts of the Home Screen eg FAQ it’s just whirring round!

* Update … it’s now working & showing all data. I must have caught it in the middle of the update!

I updated to 1.5.0 yesterday and hit the same problem.  I updated again to 1.5.1 which appears to fix the problems in 1.5.0 from yesterday.