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Spectos/Royal Mail Monitoring and Posting Panel

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Comments

  • adamp87
    adamp87 Posts: 899 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    Another email from them:

    Thank you for your patience over the last few days.

    A quick request from us, if you have any questions please can you raise them through the normal ways by using the app and creating a ticket.

    The data protection email address should not be used for any normal requests relating to the measurement. 

    Due to the implementation of the latest security configurations, there may be some initial start-up difficulties.

    We are experiencing high volumes, as you will understand, and we will get back to you as fast as we can.
     



    I’ve just found the email they sent about the breach. Sure it tells you to contact that email if you have any questions 
  • silvercar
    silvercar Posts: 49,531 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    All working today. At last.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • I'm scheduled to start the Correctly Delivered today, 7th April, but it's not showing on the app. Should I wait a day or two before raising a ticket?
    My Correctly Delivered was also due to start this week and has just popped up late this afternoon. Hopefully yours is now there too.
  • ChotaPeg
    ChotaPeg Posts: 53 Forumite
    Sixth Anniversary 10 Posts Name Dropper Combo Breaker
    Has anyone contacted Spectos about the breach, asking what personal information about us has been shared and what they are going to do about it?  
  • Sunbird1952
    Sunbird1952 Posts: 43 Forumite
    Second Anniversary 10 Posts Name Dropper Photogenic
    I haven't received my Sender Pack for 15 April, they have chased to see if I've received it and I've told them no. What does one do if it isn't received in time?
  • savergrant
    savergrant Posts: 1,657 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I should imagine that if you receive it after the posting date they will advise you to post it the next working day. If by any chance you have other bundles to send they will advise you to send two bundles on one day.
    AFAIK the same day next week advice is no longer current.
    Obviously you can't send what you haven't received 
  • HonestJohn
    HonestJohn Posts: 1,192 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 8 April at 7:44PM
    I haven't received my Sender Pack for 15 April, they have chased to see if I've received it and I've told them no. What does one do if it isn't received in time?
    This was covered in the newsletter dated 06/11/24

    Remember if you have outstanding postings you can send them on your next
    available day. Please only send a maximum of 2 bundles per day and always
    enter the actual time and date of posting.
    Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. Albert Einstein
  • HomingPigeon
    HomingPigeon Posts: 456 Forumite
    Part of the Furniture 100 Posts Photogenic Combo Breaker
    My Correctly Delivered also popped up late this afternoon. 
  • Chocmonster7
    Chocmonster7 Posts: 2,637 Forumite
    Part of the Furniture 1,000 Posts
    I haven't received my Sender Pack for 15 April, they have chased to see if I've received it and I've told them no. What does one do if it isn't received in time?

    I had to send a delayed pack out this week. When you do get the pack and send it out the app asks you why there was a delay, one of the options is Not Received In Time so just tick that.

  • Sunbird1952
    Sunbird1952 Posts: 43 Forumite
    Second Anniversary 10 Posts Name Dropper Photogenic
    Received in time, panic over!! Should be coming to the end of my time soon yay!!
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