Spectos/Royal Mail Monitoring and Posting Panel

adamp87

Chocmonster7 said:

Another email from them:

Thank you for your patience over the last few days.

A quick request from us, if you have any questions please can you raise them through the normal ways by using the app and creating a ticket.

The data protection email address should not be used for any normal requests relating to the measurement. 

Due to the implementation of the latest security configurations, there may be some initial start-up difficulties.

We are experiencing high volumes, as you will understand, and we will get back to you as fast as we can.
 

I’ve just found the email they sent about the breach. Sure it tells you to contact that email if you have any questions 

silvercar

All working today. At last.

The_Piggy_Bank

HomingPigeon said:

I'm scheduled to start the Correctly Delivered today, 7th April, but it's not showing on the app. Should I wait a day or two before raising a ticket?

My Correctly Delivered was also due to start this week and has just popped up late this afternoon. Hopefully yours is now there too.

ChotaPeg

Has anyone contacted Spectos about the breach, asking what personal information about us has been shared and what they are going to do about it?  

Sunbird1952

I haven't received my Sender Pack for 15 April, they have chased to see if I've received it and I've told them no. What does one do if it isn't received in time?

savergrant

I should imagine that if you receive it after the posting date they will advise you to post it the next working day. If by any chance you have other bundles to send they will advise you to send two bundles on one day.
AFAIK the same day next week advice is no longer current.
Obviously you can't send what you haven't received 

HonestJohn

Sunbird1952 said:

I haven't received my Sender Pack for 15 April, they have chased to see if I've received it and I've told them no. What does one do if it isn't received in time?

This was covered in the newsletter dated 06/11/24

Remember if you have outstanding postings you can send them on your next
available day. Please only send a maximum of 2 bundles per day and always
enter the actual time and date of posting.

HomingPigeon

My Correctly Delivered also popped up late this afternoon. 

Chocmonster7

Sunbird1952 said:

I haven't received my Sender Pack for 15 April, they have chased to see if I've received it and I've told them no. What does one do if it isn't received in time?

I had to send a delayed pack out this week. When you do get the pack and send it out the app asks you why there was a delay, one of the options is Not Received In Time so just tick that.

Sunbird1952

Received in time, panic over!! Should be coming to the end of my time soon yay!!