Spectos/Royal Mail Monitoring and Posting Panel

Gail333

Once I have posted the three items that I have (the last one to be posted on the 18th January) I will have accumulated the 2500 points needed to cash in but I cannot find anywhere on the app to do that.

I do have the latest version of the app but I'm not sure if I am just missing it somewhere.

NBLondon

HonestJohn said:

NBLondon said:

Hooray - my December positing pack (with stamps and Christmas packs) finally arrived on Dec 30th.  So items planned for 19th Dec go out (like lots of others) on 9th Jan.    Then on Dec 31st - a bundle to go out today (3rd Jan) which will be on time for a change.  No sign of the October/November stamps - damaged envelope or not.

And then a pop-up telling me I haven't logged the arrival of a bundle... Checked the number and that's because I haven't had that one and nothing to tell me whether it's another December one or second week of Jan...

I reckon I need a new diary to keep track of when they actually go out

I had the same as you but also one for last week. So that one is probably on it's way to you.

You were right... Yesterday (Sat 7th) I got 3 bundles from Spectos - one for Dec 28th (will go out this Wed); one for Jan 9th and one for Jan 10th.  Which means I'm now up to date for the first time since October.

NBLondon

Sent my bundles this morning.  Logged them in the app and got a pile of error messages after the last Proceed button.  Left it an hour and tried again to be told "Bundle already processed" and the points are showing.   Anybody else had this?  Hope it's just a temporary glitch.

jaybee

NBLondon said:

Sent my bundles this morning.  Logged them in the app and got a pile of error messages after the last Proceed button.  Left it an hour and tried again to be told "Bundle already processed" and the points are showing.   Anybody else had this?  Hope it's just a temporary glitch.

Yes - I had exactly the same problem. I sent them an email and received a very quick reply saying that they are aware of the problem and that the Bundles had actually recorded.

HonestJohn

I am sending 3 items a week now but only receiving 1. Might be a bit early to judge with the strikes ongoing but it seems a large disparity.

millie

NBLondon said:

Sent my bundles this morning.  Logged them in the app and got a pile of error messages after the last Proceed button.  Left it an hour and tried again to be told "Bundle already processed" and the points are showing.   Anybody else had this?  Hope it's just a temporary glitch.

I also had the same problem. Tried it again and I was told that I had already done it.I had 2 to do, the first one went through with no problem.

HonestJohn

millie said:

NBLondon said:

Sent my bundles this morning.  Logged them in the app and got a pile of error messages after the last Proceed button.  Left it an hour and tried again to be told "Bundle already processed" and the points are showing.   Anybody else had this?  Hope it's just a temporary glitch.

I also had the same problem. Tried it again and I was told that I had already done it.I had 2 to do, the first one went through with no problem.

Looks like they are struggling to cope with all the 19th Dec postings

Saetana

Yes same error issue here with my bundle postings today - I posted them anyway and emailed Spectos the details.  Apparently the postings had actually registered, and they will sort out the error message asap.

Gail333

Can anyone please tell me how to redeem my points? I have enough points to do this now but I cannot find anywhere in the app to do this.

Money_Grabber13579

Gail333 said:

Can anyone please tell me how to redeem my points? I have enough points to do this now but I cannot find anywhere in the app to do this.

I don’t think we can yet. Presumably that functionality will come in a later version of the app, but perhaps not until after the go live date, which I think is the start of April.

I’m intrigued though as to how people have got 2,500 points already. I feel like I have been fairly active, being required to post, on average, a bundle every week since the start and I’ve not hit 1,500 yet.