Spectos/Royal Mail Monitoring and Posting Panel

HomingPigeon

Please will someone remind me how to cash in points for a shopping voucher? I've done it before, but not for some time, my mind's gone blank. 

HonestJohn

HomingPigeon said:

Please will someone remind me how to cash in points for a shopping voucher? I've done it before, but not for some time, my mind's gone blank. 

Tap 'points history' in the app and then voucher at the top. Hit redeem voucher and they send you an email with a code.

HomingPigeon

Many thanks. 

Saetana

I actually got paid for my last UM survey - wonders will never cease!  Not looking forward to being back on the panel in March, I get around 3-4 letters a week normally, and almost all my parcels are not delivered by Royal Mail - my postman is totally going to notice

NBLondon

Spectos is getting interesting

NBLondon said:

I didn't send my first outbound mailing on Tuesday (I was out of town) so the app nagged me that evening, then next morning I get an email reminder and today I have an email telling me to mail it the same day next week.  All of which I knew anyway but Kantar were never quite so pushy...

And the app is now reminding me to send that item tomorrow - which is sort of useful.

Onto my last week of a UA cycle and a new item is on the Due Items list - and I got it last week before the app was showing it.  So I've logged it, but I'm expecting a query.

Finally, today I got an inbound Large Letter with a an old non-barcoded red stamp on it.  Not franked and not detected by RM otherwise I might have had to pay £2.50 for it.  When I logged it, 1st Large Stamp wasn't on the list of expected rates - so I've had to report it as an issue.   The codes at the top of the letter suggest it came from a business panellist, I'm guessing that their franking machine was out of service so they grabbed a stamp from somewhere.    Expecting queries about that too...

silvercar

NBLondon said:

Spectos is getting interesting

NBLondon said:

I didn't send my first outbound mailing on Tuesday (I was out of town) so the app nagged me that evening, then next morning I get an email reminder and today I have an email telling me to mail it the same day next week.  All of which I knew anyway but Kantar were never quite so pushy...

And the app is now reminding me to send that item tomorrow - which is sort of useful.

Onto my last week of a UA cycle and a new item is on the Due Items list - and I got it last week before the app was showing it.  So I've logged it, but I'm expecting a query.

Finally, today I got an inbound Large Letter with a an old non-barcoded red stamp on it.  Not franked and not detected by RM otherwise I might have had to pay £2.50 for it.  When I logged it, 1st Large Stamp wasn't on the list of expected rates - so I've had to report it as an issue.   The codes at the top of the letter suggest it came from a business panellist, I'm guessing that their franking machine was out of service so they grabbed a stamp from somewhere.    Expecting queries about that too...

It’s a shame that there is no points given for answering queries.

Zeusiblue

I'm starting the UM survey today. But when I click on daily items, it doesn't have anywhere for me to enter today's um . Just a green line and doesn't have anywhere to enter, like normal. 

elsien

Mine started today and is working okay. Have you checked that the app is fully updated?

madflower

Zeusiblue said:

I'm starting the UM survey today. But when I click on daily items, it doesn't have anywhere for me to enter today's um . Just a green line and doesn't have anywhere to enter, like normal. 

My UA surveys always do that at the start. They tend to update so that you can actually enter the data by the Tuesday afternoon. If it still isn't right then I'd raise a ticket. 

Zeusiblue

madflower said:

Zeusiblue said:

I'm starting the UM survey today. But when I click on daily items, it doesn't have anywhere for me to enter today's um . Just a green line and doesn't have anywhere to enter, like normal. 

My UA surveys always do that at the start. They tend to update so that you can actually enter the data by the Tuesday afternoon. If it still isn't right then I'd raise a ticket. 

Yes, as you say it is already to go today. I was worried I would miss out on points as have entered Mondays entry on Tuesday!