Spectos/Royal Mail Monitoring and Posting Panel

Chocmonster7

podmonster said:

Re losing points because no transponders are being sent this month, they seem to be getting worse for not adding the points so you can't rely on them anyway. 

I always return promptly (yet still have the annoying reminder in the app!) but currently missing 40 points from four returns in recent weeks.

I'm missing 60 points from returned transponders but thankfully received two test letters today which tipped me over the amount to claim another voucher.

ChotaPeg

Chocmonster7 said:

I'm missing 60 points from returned transponders but thankfully received two test letters today which tipped me over the amount to claim another voucher.

Same - strange thing is that I sent several transponders back at the same time.  Points credited for return of 1, not of the others.  Wondering if things are in a bit of disarray at Spectos again?!  

Saetana

ChotaPeg said:

No sign of Christmas stamps here... I'm assuming they'll be included in one of the bundles which are apparently en route...  Can anyone recall which week commencing bundle theirs were included in please?  
I'm on CD at the moment.  This is hilarious as post delivery here has clearly gone to sh*t - not received anything for a week.  Makes for a nice easy CD though!
According to the app I have 4 posting bundles on the way plus somewhere between 2 and 6 test letters from other panellists (app info varies every day it seems - not sure why).  
Signed up for UA starting Xmas day - again envisaging there will be little action on this so hoping for an easy 300 pts to get me well on the way to another voucher claim.  Received the UA invite by email, and the CD one in the app.  Not sure if that's a deliberate strategy to ensure panellists are engaging with both routes of communication??  
Agree with the unfairness about bonus Christmas stamps being for active posting panellists only.  Kantar was the same and I complained to them about it - not a new issue sadly. 
  

I currently have the same issue, only getting post about once a week and then a huge pile turning up all at once.  I think Royal Mail are short staffed, I would put it down to Christmas but November was just as bad.

mrselliott

ChotaPeg said:

Chocmonster7 said:

I'm missing 60 points from returned transponders but thankfully received two test letters today which tipped me over the amount to claim another voucher.

Same - strange thing is that I sent several transponders back at the same time.  Points credited for return of 1, not of the others.  Wondering if things are in a bit of disarray at Spectos again?!  

I have been missing points for 6 transponders I returned over the last couple of weeks. 3 of them have appeared as points on my app today, they must be starting to filter through. Hopefully yours will appear as well soon.

edit to say I’ve just checked again and they’ve now all been added.

ChotaPeg

12 items of post delivered today so at least I have all of my posting packs for the next few weeks!

adamp87

Still haven’t received last months stamps. Nor my presentation pack as the begin my resting period. Had to chase they said they sent them but will send again

podmonster

I raised a ticket to ask about the missing transponder points and they've replied saying they "currently have a backlog of RFID Tags to be scanned back into the system. Please allow a few more weeks for the points to be added." They could have added that update in the newsletter to save themselves getting questions.

It's good to hear they are now filtering through for other posters though.

fluffig

Hello ‘resting people’ 👋🏻
Have any of you received (out of the blue while resting) a packet from Spectos to log as received and with a transponder to return?
Or am I special? 🤣

HonestJohn

fluffig said:

Hello ‘resting people’ 👋🏻
Have any of you received (out of the blue while resting) a packet from Spectos to log as received and with a transponder to return?
Or am I special? 🤣

No. Not sure I would agree either unless they sent some Christmas stamps with it.

Graceglow

fluffig said:

Hello ‘resting people’ 👋🏻
Have any of you received (out of the blue while resting) a packet from Spectos to log as received and with a transponder to return?
Or am I special? 🤣

No, not me!