Spectos/Royal Mail Monitoring and Posting Panel

HomingPigeon

I've not come across the same item number on 2 different dates' postings, thankfully. Not yet anyway. 

elsien

I’ve had my missing unaddressed mail points credited. They are still saying I missed some dates which is probably true in week five but I did point out that I thought it had ended because the pictures of items I should have received had vanished so there was nowhere to log them properly. 

So worth challenging their refusal the first time round. 

beanielou

What a blooming shambles!!

NBLondon

NBLondon said:

I've had a VoiceMail from Spectos,  They have a couple of queries about parcels from my session that ended in June.    Well - I'm not sure I can help - I shredded all the paperwork after a month.  If I logged an issue at the time, then they can look at that, nothing has changed (and I'm not going to remember anyway)

m1kjm said:

NBLondon said:

I've had a VoiceMail from Spectos,  They have a couple of queries about parcels from my session that ended in June.    Well - I'm not sure I can help - I shredded all the paperwork after a month.  If I logged an issue at the time, then they can look at that, nothing has changed (and I'm not going to remember anyway)

Yes, I've had the same message and I can't remember as it was over 3 months ago.

  I got the question today by email...

The received dates under query for parcels are;

06/05/2023 and 12/05/2023

I was wondering if you remember receiving a Something For You card for these items or potentially a Fee to Pay card. Our records state they should have arrived earlier than the date you entered you received the items.

Well - that's easy to answer - I definitely didn't get any cards of any sort in that live session.   Presumably these are RM 24 or 48 that arrived late so should count as such in the statistics.

NBLondon

HomingPigeon said:

I've not come across the same item number on 2 different dates' postings, thankfully. Not yet anyway. 

I remember having something a bit like that in the spring - same number, same date but a letter bundle and a parcel sent separately.    One of which arrived late so was posted late but no extra points credited.  If I'd had both then they would have gone on the same trip to the PO.

elsien

My non-survey RM48 tracked item that should have arrived last Saturday is still on the way.
Quite honestly I’d be amazed if anything arrived on time. And the last time I had a something for you card was pre-Covid. I just don’t think they’re doing them. 

ChotaPeg

Sunbird1952 said:

I've been doing UA surveys and CD surveys since I stopped Kantar in March. I'm expecting to be asked to start my 6 months soon. Is anyone in the same boat as me, if so, have you started and what have you received to post. 

Hi @Sunbird1952 I was also on a break since the Kantar panel finished in March.  I did several UA and CD April - September.  Re-started on the active panel with Spectos in September, posted my first bundle in the last week of September.  Might be worth you checking in with Spectos about when you can expect to re-start.

So far I've had a bundle to post every 7 - 10 days.  A bundle has been either 3/4 letters or 2 parcels (I seem to be getting parcels to post every 2-3 weeks, but I generally use the parcel postbox rather than going to the PO as that works better for me).  I receive items from other posters once or twice a week. 

I haven't found it too onerous so far, particularly as everything arrives prepared - that's better than the Kantar system I think.  The points clock up reasonably quickly - about 100 - 150 a week.  I received a presentation pack on re-starting, and stamps monthly.  I'm also doing UA alongside.  Hope that helps.    

podmonster

NBLondon said:

NBLondon said:

I've had a VoiceMail from Spectos,  They have a couple of queries about parcels from my session that ended in June.    Well - I'm not sure I can help - I shredded all the paperwork after a month.  If I logged an issue at the time, then they can look at that, nothing has changed (and I'm not going to remember anyway)

m1kjm said:

NBLondon said:

I've had a VoiceMail from Spectos,  They have a couple of queries about parcels from my session that ended in June.    Well - I'm not sure I can help - I shredded all the paperwork after a month.  If I logged an issue at the time, then they can look at that, nothing has changed (and I'm not going to remember anyway)

Yes, I've had the same message and I can't remember as it was over 3 months ago.

  I got the question today by email...

The received dates under query for parcels are;

06/05/2023 and 12/05/2023

I was wondering if you remember receiving a Something For You card for these items or potentially a Fee to Pay card. Our records state they should have arrived earlier than the date you entered you received the items.

Well - that's easy to answer - I definitely didn't get any cards of any sort in that live session.   Presumably these are RM 24 or 48 that arrived late so should count as such in the statistics.

In my area, if the postie can't deliver on first attempt they no longer leave a card, just reattempt the next day. I only found out after my cctv showed the postie at the door but nothing left. He confirmed their new process when he returned next day. I'm NW England but if this is happening in other regions I can see a lot of wrong data being recorded through no fault of the panelist.

madflower

podmonster said:

NBLondon said:

NBLondon said:

I've had a VoiceMail from Spectos,  They have a couple of queries about parcels from my session that ended in June.    Well - I'm not sure I can help - I shredded all the paperwork after a month.  If I logged an issue at the time, then they can look at that, nothing has changed (and I'm not going to remember anyway)

m1kjm said:

NBLondon said:

I've had a VoiceMail from Spectos,  They have a couple of queries about parcels from my session that ended in June.    Well - I'm not sure I can help - I shredded all the paperwork after a month.  If I logged an issue at the time, then they can look at that, nothing has changed (and I'm not going to remember anyway)

Yes, I've had the same message and I can't remember as it was over 3 months ago.

  I got the question today by email...

The received dates under query for parcels are;

06/05/2023 and 12/05/2023

I was wondering if you remember receiving a Something For You card for these items or potentially a Fee to Pay card. Our records state they should have arrived earlier than the date you entered you received the items.

Well - that's easy to answer - I definitely didn't get any cards of any sort in that live session.   Presumably these are RM 24 or 48 that arrived late so should count as such in the statistics.

In my area, if the postie can't deliver on first attempt they no longer leave a card, just reattempt the next day. I only found out after my cctv showed the postie at the door but nothing left. He confirmed their new process when he returned next day. I'm NW England but if this is happening in other regions I can see a lot of wrong data being recorded through no fault of the panelist.

This happens in my area too - the South West.

HomingPigeon

I'm in the North and they leave a card at the first attempt, then another card at the second attempt the following day. On the second card they tell you to get in touch to arrange a delivery date.

I went on holiday for a week (and informed Spectos of my absence). On my return I found 4 'Something for you' cards on my mat. Turns out they were for 2 test parcels.