Courier Cost Cutting Feedback/Discussion thread

kalamity

I didn't get an error message, just a page of text, and I had to completely start again - plus as I didn't actually know what the problem was, it took me 4 attempts to work it out for myself :mad: Obviously fine once you know, but as a first-time user not good.

Also, I am not saying you can't arrange collections, what I meant was that when you go into 'make a booking', your details are already pre-populated in the sender fields - wouldn't it be nice if you could choose whether they went into sender or recipient to save you having to change them? A simple tick box is all it would take

Twas only a suggestion to them, thought most companies welcomed customer feedback.

ArmitageShanks

on the page of text where it says error i think it will be next will next to the field that is causing the problems. we worked it out quite quickly but I can see why it could cause problems.

ah I see what you mean and yes I'll give you that.


I have also suggested a box where you can select how many parcels. so if you have 2 or more you don't have to fill it out 2+ times. Not just fiddly but also as they're not booked as one consignment, multiple boxes can get delivered over a number of days.

kalamity

ArmitageShanks wrote: »

on the page of text where it says error i think it will be next will next to the field that is causing the problems. we worked it out quite quickly

But we shouldn't need to work it out ourselves, should we? Mmmmm, yes, multiple box would also be very good - we should lobby for our suggestions to be implemented

Would only take a techie 5 mins and make their customers :j

Do they look on here? If not they should!

ben-j-darling

Armitage Shanks do you own PPW then?

ArmitageShanks

They do, but credit to them unlike DPD they don't have a legion of marketeers posting on their behalf.

I'll be speaking to Paul Harrison today or tomorrow and I'll bring these ideas up!

ArmitageShanks

OMG right on cue the DPD marketeers arrive just on time!!!

ml2001

Can anyone recommend a courier to deliver a Kayak from Wales to Scotland. The size seems to be a problem, approx 2.5m long x 70cms x 70cms weighing around 24 kgs. Thankyou for any help.

ArmitageShanks

ml2001 wrote: »

Can anyone recommend a courier to deliver a Kayak from Wales to Scotland. The size seems to be a problem, approx 2.5m long x 70cms x 70cms weighing around 24 kgs. Thankyou for any help.

to be honest you'll have to ring/email round. Just did a quick quote with interparcel and your looking at £200!

princess_loki

ml2001 wrote: »

Can anyone recommend a courier to deliver a Kayak from Wales to Scotland. The size seems to be a problem, approx 2.5m long x 70cms x 70cms weighing around 24 kgs. Thankyou for any help.

something of this length would be cheaper on a groupage road service. how is it packed? is is on a pallet? would there be easy access for a large vehicle where you want it collecting from?

i suggest looking in yellow pages / phone book for freight forwarders and haulage companies in your area :rolleyes:

best of luck,
loki

ml2001

Thankyou very much for your replies. This is harder than I thought.
I will keep trying.