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Coventry BS - what's the recent application process like?

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  • kev2009
    kev2009 Posts: 1,106 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Not good to hear, I've had no issues so far as I've done everything online and not needed to ever call them.. After closing an account and opening a new one, I received confirmation of account closing and opening via post within a couple of days so from that aspect things seem ok, it looks like if you have to actually contact them, that's where it goes down hill?  I have a regular saver ending next month of which I plan to close and transfer the money so hopefully will again be smooth transaction as all be done online.

    Kev
  • ANGLICANPAT
    ANGLICANPAT Posts: 1,455 Forumite
    Part of the Furniture 1,000 Posts
    With my own accounts  with Coventry , Ive found them great , particularly if you have a problem . ,but   although I opened a limited isa and did a transfer in from Aldermore with no bother , for myself  last night,,  when my OH (also a member)  tried to  log in to do the same  both last night and tonight , he got through the  username, the password and then the tel security call - but then on both occasions got put through to a  'this page is not available . . So perhaps  a bit hit and miss for some people . 
  • xylophone
    xylophone Posts: 45,604 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    With my own accounts  with Coventry , Ive found them great , particularly if you have a problem .

    I have been in touch with Coventry - see

    https://forums.moneysavingexpert.com/discussion/comment/79587747/#Comment_79587747

  • savit4l8er
    savit4l8er Posts: 334 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Calling the Coventry, started at 102 in the queue.  Maybe busy with ISA questions, hope they can deal with the applications in a timely manner (for those that apply).

    I have never knowingly been so far back in a queue 😂
    Yeah, cheers but nah, I will stick with yes,  thank you and no. 

    Thank you. 
  • ForumUser7
    ForumUser7 Posts: 2,444 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    savit4l8er said:
    Calling the Coventry, started at 102 in the queue.  Maybe busy with ISA questions, hope they can deal with the applications in a timely manner (for those that apply).

    I have never knowingly been so far back in a queue 😂
    they are being very slow with secure messages too. Usually they take a few hours to reply but so far it’s been 3 days
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • savit4l8er
    savit4l8er Posts: 334 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    ForumUser7 said:
    savit4l8er said:
    Calling the Coventry, started at 102 in the queue.  Maybe busy with ISA questions, hope they can deal with the applications in a timely manner (for those that apply).

    I have never knowingly been so far back in a queue 😂
    they are being very slow with secure messages too. Usually they take a few hours to reply but so far it’s been 3 days
    It took 50 minutes,  people were obviously hanging up as it dropped rapidly.  I had the time and battery life 😉.
    Yeah, cheers but nah, I will stick with yes,  thank you and no. 

    Thank you. 
  • Cardew
    Cardew Posts: 29,059 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    savit4l8er said:
    Calling the Coventry, started at 102 in the queue.  Maybe busy with ISA questions, hope they can deal with the applications in a timely manner (for those that apply).

    I have never knowingly been so far back in a queue 😂
    Number 102 was exactly the same number as I started and, like you, the count dropped rapidly and took 45 minutes. 

    I had already opened new fixed ISA on line, but it wouldn't let me transfer another fixed Coventry ISA into the new fixed ISA. Presumably because of the penalty involved. A very efficient man on the phone did it in a couple of minutes and it showed up on line immediately.
  • RobinhoodSavings
    RobinhoodSavings Posts: 52 Forumite
    Second Anniversary 10 Posts
    Open the isa online then call them if it won’t let you transfer your old fixed isa to the new one 
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