Coventry BS - what's the recent application process like?

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I suppose I could ask this under the banking or savings board, but I'm trying under ISAs as it's Coventry's Limited Access ISA paying 2.25% I'm interested in.
I used to be a member when they issued gridcards, but I lost my online access when I closed my accounts. A year or two ago, I applied for an ISA, but they took some time with posting documents out and I think I had to sign something and return by mail - is this still the case? In that instance, due to the delay, something in the interim appeared on the market and I went with that instead (ignoring Coventry). Incidently, would this have been an issue? I assume they'll have just closed my application if they haven't heard from me (don't recall them sending any reminders though!)?
What has recent Coventry ISA applicants' experiences been?
All done electronically? With or without transfers in?
Thanks.
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You will need to generate a telephone password, an online username, an online password and a 'memorable word' - and a 'telephone grid card' will be sent to you in the post.
I'm too considering this account, I've closed my chase saver account and a old savings account with very little in it as I thought I was still tied into the 1 year so I moved most majority of the money out of that into a fixed rate account earlier this year but turns out I've had the account well over a year so I've just closed it. Looking to now put the money from those accounts into a isa and currently thinking variable maybe best so if interest rates continue to rise, so should the rate on the isa.
Thanks
Kev
Kev