EON Next DD

[Deleted User]

[Deleted User] said:

[Deleted User] said:

It took them 3 minutes to reply to my DM.  I would suggest that rather than a tweet.

Sorry for being obtuse, DM (via Twitter) you mean?

Yes, direct message on twitter.  Sent at 10:00, reply from a named customer service rep at 10:03.

[Deleted User]

FreeBear said:

DeeQS said: Anyone else confused by EON Next recent communication on direct debits and the govt £400?

Apart from the regular reminder about meter readings and subsequent bill, I've not heard a dickie bird from Eon.Next. Still no idea what my rates will be from next month or the level of DD.

Heard nothing directly, and nothing at all about tariffs, but my online account is very clear about DDs.

Marypw

I'm with Eon Next, currently on v7 and due to switch to v19 on October 6th.  I haven't had an email from them, but when I checked on-line, the monthly payments for October are clearly reduced by c £67 for both the period before (£159 to £92) and the period after October 6th (£359 to about £290).
However v19 is way over the new capped rates so I'll be switching on October 6th.
DM on Twitter means direct message and I got a pretty quick reply (maybe 2 days) from Eon a couple of weeks ago.  I guess they are inundated!

rp1974

Recieved an email from Eon on 21/09 detailing my new tariff rates and associated yearly projection based on last 12 months usage,presumably others will be sent although not in a timeframe that'll suit everybody,granted.

Leew89

The discount has been applied to my account but I've had zero communications about the new tariff pricing.

Not that it matters a great deal as I know roughly what it'll be.

oldagetraveller1

Thanks Sparky, not received any communication from them but after loging into my account, just now, it shows the DD has reduced by £67 from 1st Oct. with next payment 5th Oct.

That's happened within the last three days since submitting so-called "SMART" meter readings!

molerat

£90.57 + £67 = £157.57 so that matches the recommended amount.

Your old £133 gives a rebated DD of £66

Reducing to £142 gives a rebated DD of £75 which is close to the £74.82.

I think the problem there is that the DD amount has changed at the same time as the £400 rebate being taken into account which has thrown the computer into a muddle. The rush of getting this working has given little time to stress test the programming and a few glitches are to be expected.

Note that EonNext are reducing the DD by £67 for each of the 6 months but will only be adding £66 rebate to your account for the first 2 months.

FreeBear

As clear as mud... So is my DD going to be £1 or £108.43 come October 24th... It will probably be the latter, but no details of what my unit charges are after the EPG kicks in, so can't check the calculations.

DeeQS

Yes that’s what I see when I log on. Three different amounts, non of which were the amount in the email.

I suspect where I’ve changed it back to my pre £66 rebate it’s caused it to show multiple upcoming changes to DD values, but the amount that’s debited will be based on that value at the date of my monthly debit.

[Deleted User]

DeeQS said:

Yes that’s what I see when I log on. Three different amounts, non of which were the amount in the email.

I suspect where I’ve changed it back to my pre £66 rebate it’s caused it to show multiple upcoming changes to DD values, but the amount that’s debited will be based on that value at the date of my monthly debit.

I feel cheated now, because I only see two amounts!