SSE charging my so much! Help!!

Robin9

That 17821 looks correct  -  

Send a copy of this to SSE

If they accept this your consumption is about 4100 units   cost £760 add s/c and VAT £850    You have paid £350 so would still owe £500.

Electric heating -  what form ?  Panel heaters ?



£39.99 might be OK for electric in a gas heated flat  but not for any form of electrically heated one.

tanyasima1

QrizB said:

tanyasima1 said:

What do I do now? Sorry I’m just so lost when it comes to those things. Do I contact sse and tell them the first reading they have when I moved in is incorrect?

Yes.

Can you post a photo of your previous bill(s), not just the most recent one?

QrizB said:

tanyasima1 said:

What do I do now? Sorry I’m just so lost when it comes to those things. Do I contact sse and tell them the first reading they have when I moved in is incorrect?

Yes.

Can you post a photo of your previous bill(s), not just the most recent one?

Yes let me see if there’s another one. Which month should I download? 

Krakkkers

You were using £115 a month and paying £40, but as long as you can prove that opening reading then you should be ok, you still owe them some money though and If you are paying octopus £66 a month then that is not enough either.

tanyasima1

Robin9 said:

That 17821 looks correct  -  

Send a copy of this to SSE

If they accept this your consumption is about 4100 units   cost £760 add s/c and VAT £850    You have paid £350 so would still owe £500.

Electric heating -  what form ?  Panel heaters ?

So there’s an electric switch which controls the heating and hot water. It’s a communal boiler. We were advised to keep that switch on at all times. With the heating there’s a thermostat to control the heating.

QrizB

tanyasima1 said:

QrizB said:

tanyasima1 said:

What do I do now? Sorry I’m just so lost when it comes to those things. Do I contact sse and tell them the first reading they have when I moved in is incorrect?

Yes.

Can you post a photo of your previous bill(s), not just the most recent one?

Yes let me see if there’s another one. Which month should I download? 

The most useful one would be the first one. It will show what reading SSE used to open your account.

Robin9 said:

Electric heating -  what form ?  Panel heaters ?

There's a "heat meter" reading on the Housing Officer's notes, which suggests a district heating system of some sort.

Robin9

tanyasima1 said:

Robin9 said:

That 17821 looks correct  -  

Send a copy of this to SSE

If they accept this your consumption is about 4100 units   cost £760 add s/c and VAT £850    You have paid £350 so would still owe £500.

Electric heating -  what form ?  Panel heaters ?

So there’s an electric switch which controls the heating and hot water. It’s a communal boiler. We were advised to keep that switch on at all times. With the heating there’s a thermostat to control the heating.

So you pay for your heating separately?

Have you read your meter since you moved to Octopus ?

tanyasima1

So this is the bill they sent me in January 

tanyasima1

My meter reading for last Wednesday morning was 21916
thursday morning was 21925

[Deleted User]

1782 - there's what they think was the actual opening reading. (on 17 May 2021).  Someone has missed the '1' off the end.

Robin9

tanyasima1 said:

My meter reading for last Wednesday morning was 21916
thursday morning was 21925

9 units a day is a little over average = 3300 kWh a year = over £1000  or about £90 a month - so you will be underpaying Octopus.