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SSE charging my so much! Help!!

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Hi all, so this is my first post. I need help please. So Iv recently left SSE energy and joined octopus energy. SSE sent me my final estimated bill for the period of December 2021-august2022 of £3650.00. When I joined them I gave them the metre reading which was given to me by my housing officer. I chose a fixed tariff which was for £39.99 and every month this payment was going out. I explained to SSE I don’t have access to the meter cupboard, only the caretaker has the key. They said it was fine, I didn’t think much of it. Now they’re telling me I owe them £3650!! My kids are at school and I’m at work during the day so the only time we use electric is in the evening and weekends. Please advise me on what else I can do! How can they estimate that mad bill! Thank you
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  • Krakkkers
    Krakkkers Posts: 1,285 Forumite
    1,000 Posts Second Anniversary Name Dropper
    You have to find out the ACTUAL meter reading as soon as possible.
  • comeandgo
    comeandgo Posts: 5,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You need to get the actual reading but I’d think if you have only been paying £39.99 a month you will have a big bill to catch up with.
  • Robin9
    Robin9 Posts: 12,776 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    What meter reading did you give Octopus  if you haven't got access to the meter cupboard. ?   


    You must get access to that meter cupboard and read the meter .

    WHere on earth did the figure of £39.99 come from ?  Is that for gas and electric ?  Either way it sounds very, very, very low
    Never pay on an estimated bill. Always read and understand your bill
  • The caretaker for the flat works during the day but there’s 4 blocks that he covers, so sometimes we’d bump into him. So 2 days before I joined octopus energy I bumped into the caretaker and he opened the cupboard for the meter that’s when I got the reading. 
  • so this is the bill




  • QrizB
    QrizB Posts: 18,166 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    edited 19 September 2022 at 4:25PM
    The caretaker for the flat works during the day but there’s 4 blocks that he covers, so sometimes we’d bump into him. So 2 days before I joined octopus energy I bumped into the caretaker and he opened the cupboard for the meter that’s when I got the reading. 
    Do you have a record of the meter reading that your housing officer gave you when you moved in, and the reading you gave Octopus? Could you share those readings here?

    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • Krakkkers
    Krakkkers Posts: 1,285 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Why is it an estimated final bill if you gave a meter reading? How much are you now paying octopus?
    Do you have other meter readings from when you were with SSE and how long were you with them?
  • Krakkkers
    Krakkkers Posts: 1,285 Forumite
    1,000 Posts Second Anniversary Name Dropper
    You are being billed for a period starting with an estimated reading, You need an actual reading.

  • I’m paying octopus energetic £66.00 a month. Iv attached a picture of the bill. So I moved into the property last year May and left sse this year august.
  • comeandgo
    comeandgo Posts: 5,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    So it is based on an actual reading.  Are you able to get back in contact with the caretaker and check he gave you the correct reading?  Are you sure there should be a 2 in front of the 1916?  
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