Chase App doesn't work on new Samsung phones!!!

Willihe

Son opened a Chase account in the summer as preparation for travel abroad on MSE recommendation, but has just bought a new Samsung phone before travelling to SA next week as old one was temperamental and finds the Chase App does not work on certain new Samsung and Nokia models due to the hardware!!!! Only discovered this on attempting to install the App.   He can now only access the Chase app on his old phone when connected to wifi so 2-step authentication won't work via text and no means of contacting Chase via App/ phone as it requires a UK mobile but the SIM will be in his new phone!   Poor show Chase - there must be a solution to this!  Anyone else discovered this problem!

Daliah

It's unfortunately well known that Chase doesn't run on certain Android phones.

https://forums.moneysavingexpert.com/discussion/6349889/chase-bank-app-android-phones-that-work

cymruchris

In summary I gather it's the fact that the phone he's bought, although new, is older tech. Most newer phone tech is 64 bit - and it sounds like he might have bought a 32 bit. As time marches forwards, more and more apps won't work on the 32 bit - so if that's what he's got, and he's in the period where he could return the phone, if it's still an option, I'd do that and get a better handset to future proof himself. 

penners324

They've bought a bottom of the range phone by the sounds of it.

Chase won't downgrade their security 

km1500

which phone did you buy ?

masonic

Several people use the Chase app on their tablets which are wifi only. It just means when you call them you have to go through a bit more security. Live chat will still work, and an SMS code can be received on a different device and entered manually, if needed.

The issue is with device manufacturers, which due to inflation/hardware supply issues/upselling opportunities are bringing out low-end devices loaded with the 32-bit Android OS, which lacks support for modern hardware encryption routines etc. Arm has announced that from 2023, all their chips will stop supporting 32-bit compatibility mode (they already stopped making 32-bit chips several years ago, but maintained backward compatibility with 32-bit), so this problem should go away.

Standingstrong

…. Go take it up with chase ? 

The_Fat_Controller

@Willihe, sorry, it's poor show Samsung and Nokia for selling phones that are not compatible with the latest security features, suggest you complain to them !!!

@Standingstrong, Chase are not the issue !!!

Edit: Link to the the Chase web page regarding the issue.

https://www.chase.co.uk/gb/en/support/downloading-the-chase-app/

penners324

Lodge a complaint with Samsung

ramasaig

I think Martin Lewis should have mentioned this on his recent program when he was recommending the Chase card for foreign travel. (I apologise if he did and I missed it). I doubt if my accumulated 3% charges on foreign currency conversion are going to add up to the cost of a new phone..

WillPS

ramasaig said:

I think Martin Lewis should have mentioned this on his recent program when he was recommending the Chase card for foreign travel. (I apologise if he did and I missed it). I doubt if my accumulated 3% charges on foreign currency conversion are going to add up to the cost of a new phone..

There are hundreds of reasons why an individual might not be able to make use of a product someone recommends. It's not reasonable to expect them to lay out all those reasons every time they make the recommendation.