Chase App doesn't work on new Samsung phones!!!

Son opened a Chase account in the summer as preparation for travel abroad on MSE recommendation, but has just bought a new Samsung phone before travelling to SA next week as old one was temperamental and finds the Chase App does not work on certain new Samsung and Nokia models due to the hardware!!!! Only discovered this on attempting to install the App.   He can now only access the Chase app on his old phone when connected to wifi so 2-step authentication won't work via text and no means of contacting Chase via App/ phone as it requires a UK mobile but the SIM will be in his new phone!   Poor show Chase - there must be a solution to this!  Anyone else discovered this problem!


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