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Help Please - Problem with Plumber - What are our rights if any?
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LV_426 said:Apodemus said:Yes, last time I called a plumber out, he disappeared for four hours to buy a stopvalve at the plumbers merchant 7 miles away...then decided to charge me for the four hours at emergency call-out rates. As I say, it was the last time I called out a plumber!
Wow! Did you pay it?0 -
tonygold said:I work in people's houses and have jobs that require more than one visit. These do need to be paid for but...... what a terribly worded email he has sent to you. Absolutely no customer relations within it. Horrible. If it were me, I would pay it and tell him exactly what you think of his bedside manner and explain that you will get another tradesman to complete the job (probably easy enough for you or a friend to DIY it).
Put it down to a bad experience and move on. Life's too short.
Pay the 70 and for your own satisfaction give him an earful on the phone or by email.
DIY or different plumber to fit the part.
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