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Help Please - Problem with Plumber - What are our rights if any?

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  • Apodemus
    Apodemus Posts: 3,410 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    edited 7 September 2022 at 12:54PM
    LV_426 said:
    Apodemus said:
    Yes, last time I called a plumber out, he disappeared for four hours to buy a stopvalve at the plumbers merchant 7 miles away...then decided to charge me for the four hours at emergency call-out rates.  As I say, it was the last time I called out a plumber!

    Wow! Did you pay it?

    I think I did in the end.  We also disagreed on whether the job was an emergency (leaking below-ground stopvalve for an outside tap) - I was quite relaxed about it, but they deemed it an emergency and arrived within an hour of my call.  So I certainly got the emergency response, whether I needed it or not.  Trusted local company in a small community, where reputations on both sides can easily be tarnished, so I paid up.  But it would need to be something pretty dire before I went back to them!
  • DRP
    DRP Posts: 4,287 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    tonygold said:
    I work in people's houses and have jobs that require more than one visit. These do need to be paid for but...... what a terribly worded email he has sent to you. Absolutely no customer relations within it. Horrible. If it were me, I would pay it and tell him exactly what you think of his bedside manner and explain that you will get another tradesman to complete the job (probably easy enough for you or a friend to DIY it).

    Put it down to a bad experience and move on. Life's too short.
    Exactly this.

    Pay the 70 and for your own satisfaction give him an earful on the phone or by email.

    DIY or different plumber to fit the part.
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