Ebay withholding future payments

KxMx

I believe with that service the parcel is scanned upon delivery,  so getting that message indicates that it hasn't been delivered yet.

jeffuk

Sometimes easy to mistake a letter o for a zero.

soolin

hubb said:

Spoonie_Turtle said:

What exactly does it say when you put the code into Track and Trace?

Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.

I also entered the ref number from the proof of postage at the PO and it is not recognised so there is def no way of getting confirmation of delivery. All I have as proof is the RM email receipt and the PO receipt of proof. 

You are not using the correct number then, mine printed via ebay are in the format 050A0428ELL (the 2 last letters have been replaced for confidentiality) and that one was sent yesterday and currently shows as Sorry, we're currently unable to confirm the status of your item with reference 050A0428ELL . Please try again tomorrow.

This one was sent on the 15th and shows as delivered with this message '

Delivered

Your item was delivered on 18-08-2022.'

I think the numbers are slightly different format if purchased via RM . However, when adding numbers direct from RM postage online remove all dashes and spaces and make it one continuous number.

hubb

soolin said:

hubb said:

Spoonie_Turtle said:

What exactly does it say when you put the code into Track and Trace?

Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.

I also entered the ref number from the proof of postage at the PO and it is not recognised so there is def no way of getting confirmation of delivery. All I have as proof is the RM email receipt and the PO receipt of proof. 

You are not using the correct number then, mine printed via ebay are in the format 050A0428ELL (the 2 last letters have been replaced for confidentiality) and that one was sent yesterday and currently shows as Sorry, we're currently unable to confirm the status of your item with reference 050A0428ELL . Please try again tomorrow.

This one was sent on the 15th and shows as delivered with this message '

Delivered

Your item was delivered on 18-08-2022.'

I think the numbers are slightly different format if purchased via RM . However, when adding numbers direct from RM postage online remove all dashes and spaces and make it one continuous number.

I did not buy via Ebay's postage, I went direct to RM and I can tell you I am entering both codes/numbers 100% correct. The Certificate of posting's bar code number (no other number) and the RM WP-1345-7797-*** number and both bring no joy.

Money_Grabber13579

If you have a certificate of posting and proof of them item’s value, can you not claim from Royal Mail up to £20 for regular postings?

soolin

hubb said:

soolin said:

hubb said:

Spoonie_Turtle said:

What exactly does it say when you put the code into Track and Trace?

Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.

I also entered the ref number from the proof of postage at the PO and it is not recognised so there is def no way of getting confirmation of delivery. All I have as proof is the RM email receipt and the PO receipt of proof. 

You are not using the correct number then, mine printed via ebay are in the format 050A0428ELL (the 2 last letters have been replaced for confidentiality) and that one was sent yesterday and currently shows as Sorry, we're currently unable to confirm the status of your item with reference 050A0428ELL . Please try again tomorrow.

This one was sent on the 15th and shows as delivered with this message '

Delivered

Your item was delivered on 18-08-2022.'

I think the numbers are slightly different format if purchased via RM . However, when adding numbers direct from RM postage online remove all dashes and spaces and make it one continuous number.

I did not buy via Ebay's postage, I went direct to RM and I can tell you I am entering both codes/numbers 100% correct. The Certificate of posting's bar code number (no other number) and the RM WP-1345-7797-*** number and both bring no joy.

I do use RM online for some of my parcels that aren't bought on ebay and I've just checked- go into your purchased labels click view label and it shows your delivery confirmation number, mine is 11-085 8BC 0XX (last 2 numbers changed) when I input that number it shows as 'An update will only be provided when we attempt to deliver your item' which means it has not been delivered.

That one was posted Monday so we are already nearly a week after posting without it being delivered.

neverlikedpeas

jeffuk said:

Sometimes easy to mistake a letter o for a zero.

Correct, from my own experience I think it's nailed on the problem will be using the letter o rather than the number 0.

 

hubb

neverlikedpeas said:

jeffuk said:

Sometimes easy to mistake a letter o for a zero.

Correct, from my own experience I think it's nailed on the problem will be using the letter o rather than the number 0.

 

Nope, I am using the correct figures. 

hubb

soolin said:

hubb said:

soolin said:

hubb said:

Spoonie_Turtle said:

What exactly does it say when you put the code into Track and Trace?

Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.

I also entered the ref number from the proof of postage at the PO and it is not recognised so there is def no way of getting confirmation of delivery. All I have as proof is the RM email receipt and the PO receipt of proof. 

You are not using the correct number then, mine printed via ebay are in the format 050A0428ELL (the 2 last letters have been replaced for confidentiality) and that one was sent yesterday and currently shows as Sorry, we're currently unable to confirm the status of your item with reference 050A0428ELL . Please try again tomorrow.

This one was sent on the 15th and shows as delivered with this message '

Delivered

Your item was delivered on 18-08-2022.'

I think the numbers are slightly different format if purchased via RM . However, when adding numbers direct from RM postage online remove all dashes and spaces and make it one continuous number.

I did not buy via Ebay's postage, I went direct to RM and I can tell you I am entering both codes/numbers 100% correct. The Certificate of posting's bar code number (no other number) and the RM WP-1345-7797-*** number and both bring no joy.

I do use RM online for some of my parcels that aren't bought on ebay and I've just checked- go into your purchased labels click view label and it shows your delivery confirmation number, mine is 11-085 8BC 0XX (last 2 numbers changed) when I input that number it shows as 'An update will only be provided when we attempt to deliver your item' which means it has not been delivered.

That one was posted Monday so we are already nearly a week after posting without it being delivered.

It doesn't show in my RM account so I must have purchased it by not logging into my account in this instance. All I have is the RM email as proof (and of course the certificate of posting from the PO)

soolin

hubb said:

soolin said:

hubb said:

soolin said:

hubb said:

Spoonie_Turtle said:

What exactly does it say when you put the code into Track and Trace?

Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.

I also entered the ref number from the proof of postage at the PO and it is not recognised so there is def no way of getting confirmation of delivery. All I have as proof is the RM email receipt and the PO receipt of proof. 

You are not using the correct number then, mine printed via ebay are in the format 050A0428ELL (the 2 last letters have been replaced for confidentiality) and that one was sent yesterday and currently shows as Sorry, we're currently unable to confirm the status of your item with reference 050A0428ELL . Please try again tomorrow.

This one was sent on the 15th and shows as delivered with this message '

Delivered

Your item was delivered on 18-08-2022.'

I think the numbers are slightly different format if purchased via RM . However, when adding numbers direct from RM postage online remove all dashes and spaces and make it one continuous number.

I did not buy via Ebay's postage, I went direct to RM and I can tell you I am entering both codes/numbers 100% correct. The Certificate of posting's bar code number (no other number) and the RM WP-1345-7797-*** number and both bring no joy.

I do use RM online for some of my parcels that aren't bought on ebay and I've just checked- go into your purchased labels click view label and it shows your delivery confirmation number, mine is 11-085 8BC 0XX (last 2 numbers changed) when I input that number it shows as 'An update will only be provided when we attempt to deliver your item' which means it has not been delivered.

That one was posted Monday so we are already nearly a week after posting without it being delivered.

It doesn't show in my RM account so I must have purchased it by not logging into my account in this instance. All I have is the RM email as proof (and of course the certificate of posting from the PO)

Does your Post office scan your parcels to issue a receipt, as if so the number will be on there. If you use a pre papered POP (which I use if I drop off at the mail centre) then that doesn’t record the number you need but I do try and remember in those cases to keep a copy of the label as a download.

if you regularly use RM to buy labels for eBay then get into the habit of adding your delivery confirmation number to the sale as soon as you print the label, that will save all this hassle in future. Or just buy via eBay as the number is added automatically.