OVO, fraud or common practice

pochase

Correct, Ovo is doing you a favour by charging 180KWh at a lower rate than the new supplier.

Effician

pochase said:

Correct, Ovo is doing you a favour by charging 180KWh at a lower rate than the new supplier.

Unfortunately i do believe in fairness & doing the right thing is far more important than a few quid.

wild666

When I left Bulb for Avro my monthly bill was due 4 days before the move so I didn't send the monthly meter reading in and they estimated a monthly usage of 250 kWh for electric and 400 kWh for gas, I gave readings to Bulb and Avro 90 minutes before the changeover and also emailed Bulb the readings giving them the readings and time I took the readings. They recalculated the bill and my final bill was just 45p after they recalculated the bill.

EdwardB

My experience of OVO is that they are and awful company, any company that treats those on Pre-Payment as lesser citizens by forcing them to use Boost OVO brand is truly reprehensible. This kind of decision speaks to the culture of the company which comes from the top.

Mobtr

None of this is down to OVO, they have simply closed your account to the meter reading your new supplier gave them. If anyone is to blame it’s either you for not giving your new supplier a meter reading in time for the changeover date or your new supplier for not sending the reading you gave them. As it’s less than the tolerance level of 250kwh, not much you can do about it now 

bristolleedsfan

Effician said:

Having had a few problems with OVO overestimating future usage by some considerable margin i'd had enough & decided to switch.

You appear to assume it is OVO providing future estimated usage when it is highly likely all meter readings submitted go through Industry system for validation which from some experiences disbelieves lower usage consumers and automatically provides energy supplier with future estimated usage.

Mstty

So to answer your initial thread this is "common practice" when changing supplier they agree what the end and start readings are. 

[Deleted User]

Have a read of the process that goes on behind the scenes:

https://octopus.energy/blog/secret-life-opening-meter-reading/

Effician

Mstty said:

So to answer your initial thread this is "common practice" when changing supplier they agree what the end and start readings are. 

So it would seem,

Mobtr said:

 If anyone is to blame it’s either you for not giving your new supplier a meter reading in time for the changeover date or your new supplier for not sending the reading you gave them. As it’s less than the tolerance level of 250kwh, not much you can do about it now 

Ah well i tried to do the right thing, passed on reading to the new supplier on day of transfer , just can't fight the system i suppose, a shame for GEUK as they will be supplying me for 6 weeks for free.

[Deleted User]

Effician said:

pochase said:

Correct, Ovo is doing you a favour by charging 180KWh at a lower rate than the new supplier.

Unfortunately i do believe in fairness & doing the right thing is far more important than a few quid.

Ovo is doing the right thing as it has no role in the switching/transfer processes. It issues a Final Bill based on a data flow sent to both suppliers to open and close your accounts. The obvious question is: ‘why don’t they trust me to provide them with accurate readings’?

The answer is simply that some consumers provide inflated index readings when switching to a more expensive tariff; some consumers mis-read their meters (for example, they provide a kWh reading for gas when it should be in cubic feet or metres), and many consumers do not bother to provide any switch reading at all. 

The industry validation process covers all of the above. You can ask either supplier to raise an Agreed Readings Dispute but have a read of this first:

https://help.so.energy/support/solutions/articles/7000046447-my-opening-reading-is-wrong

Personally, I would just go with the win. You will only pay the daily standing charge until your meter reading passes  the opening reading.