Amazon warranty

Ganga

MattMattMattUK said:

Ganga said:

DullGreyGuy said:

You are time barred for a chargeback and a debit card doesn't involve credit so isnt governed by the consumer credit act for S75 of the CCA to apply.


Ultimately you need to read the terms of your lifetime guarantee, some manufacturers deal with consumers directly, others will say the guarantee only applies if you bought from an authorised seller and the authorised seller will deal with the guarantee. 

You say you bought it on Amazon but was amazon the actual seller or was it a market place sale? There are a lot of grey sellers on Amazon where guarantees etc dont apply because they aren't authorised sellers.

Was sold/ supplied by Amazon Eu S.a.r.L.
Looks like we will just have to suck this up and NEVER buy Sabatier products again.

That is your prerogative, but remember that there has never been a manufacturer with a 0% failure rate. My mum has Sabatier knives from 40+ years ago that are still going strong, I have a set of Global knives which have been good for twenty years, but that is as much luck as taking good care of them. 

The reason the blade snapped is because there is a flaw in the metal and i am sure if they inspected it they would agree but as the costs involved etc it will be better to write this off and put it down to one of life,s lessons

Ergates

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Ganga

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Yes it was a block and 5 knives and after spending hours on this to Amazon, Sabatier etc we have decided to just try and purchase a replacement knife that matches the others ,
Thanks everyone for the input /help.

macman

Purchased from Amazon, or Amazon Marketplace?

Ganga

macman said:

Purchased from Amazon, or Amazon Marketplace?

Amazon themselves.

Ergates

Ganga said:

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Yes it was a block and 5 knives and after spending hours on this to Amazon, Sabatier etc we have decided to just try and purchase a replacement knife that matches the others ,
Thanks everyone for the input /help.

Personally I like the look of an eclectic knife block with different looking handles poking out.

And I'm not just saying that because I melted the handle of my paring knife and replaced it with a stupidly expensive Global one.

MattMattMattUK

Ganga said:

MattMattMattUK said:

Ganga said:

DullGreyGuy said:

You are time barred for a chargeback and a debit card doesn't involve credit so isnt governed by the consumer credit act for S75 of the CCA to apply.


Ultimately you need to read the terms of your lifetime guarantee, some manufacturers deal with consumers directly, others will say the guarantee only applies if you bought from an authorised seller and the authorised seller will deal with the guarantee. 

You say you bought it on Amazon but was amazon the actual seller or was it a market place sale? There are a lot of grey sellers on Amazon where guarantees etc dont apply because they aren't authorised sellers.

Was sold/ supplied by Amazon Eu S.a.r.L.
Looks like we will just have to suck this up and NEVER buy Sabatier products again.

That is your prerogative, but remember that there has never been a manufacturer with a 0% failure rate. My mum has Sabatier knives from 40+ years ago that are still going strong, I have a set of Global knives which have been good for twenty years, but that is as much luck as taking good care of them. 

The reason the blade snapped is because there is a flaw in the metal and i am sure if they inspected it they would agree but as the costs involved etc it will be better to write this off and put it down to one of life,s lessons

I cannot really tell from those pictures, but I am guessing you mean that the patch at the top is a minor crack that has oxidised slightly then allowed the blade to sheer off at some point? 

Ganga

MattMattMattUK said:

Ganga said:

MattMattMattUK said:

Ganga said:

DullGreyGuy said:

You are time barred for a chargeback and a debit card doesn't involve credit so isnt governed by the consumer credit act for S75 of the CCA to apply.


Ultimately you need to read the terms of your lifetime guarantee, some manufacturers deal with consumers directly, others will say the guarantee only applies if you bought from an authorised seller and the authorised seller will deal with the guarantee. 

You say you bought it on Amazon but was amazon the actual seller or was it a market place sale? There are a lot of grey sellers on Amazon where guarantees etc dont apply because they aren't authorised sellers.

Was sold/ supplied by Amazon Eu S.a.r.L.
Looks like we will just have to suck this up and NEVER buy Sabatier products again.

That is your prerogative, but remember that there has never been a manufacturer with a 0% failure rate. My mum has Sabatier knives from 40+ years ago that are still going strong, I have a set of Global knives which have been good for twenty years, but that is as much luck as taking good care of them. 

The reason the blade snapped is because there is a flaw in the metal and i am sure if they inspected it they would agree but as the costs involved etc it will be better to write this off and put it down to one of life,s lessons

I cannot really tell from those pictures, but I am guessing you mean that the patch at the top is a minor crack that has oxidised slightly then allowed the blade to sheer off at some point? 

Yes thats the way i presumed the metal has failed ,luckily when it snapped no one was hurt so that was a blessing as the blades are really sharp ( thats why we bought them )

VohnnyJegas

Ganga said:

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Yes it was a block and 5 knives and after spending hours on this to Amazon, Sabatier etc we have decided to just try and purchase a replacement knife that matches the others ,
Thanks everyone for the input /help.

£84 will not buy you 5 knives and a block of anything approaching decent quality.

I wouldn't spend less than about £50 per knife, because you really do get what you pay for.  Perhaps Sabatier should not be pumping out low-grade crap, because it tarnishes the brand, but that is their problem.  Yours is buying cheap tat and expecting it to act like expensive stuff.

Stop doing that.

Ganga

VohnnyJegas said:

Ganga said:

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Yes it was a block and 5 knives and after spending hours on this to Amazon, Sabatier etc we have decided to just try and purchase a replacement knife that matches the others ,
Thanks everyone for the input /help.

£84 will not buy you 5 knives and a block of anything approaching decent quality.

I wouldn't spend less than about £50 per knife, because you really do get what you pay for.  Perhaps Sabatier should not be pumping out low-grade crap, because it tarnishes the brand, but that is their problem.  Yours is buying cheap tat and expecting it to act like expensive stuff.

Stop doing that.

Thanks for the sympathetic reply  We purchased them on the assumption that the name carried some form of quality regardless of price ,we also thought that the price was reduced as it was near to xmas but heyho .We have since found out that 8 different manufacturers are allowed to produce knives with the Sabatier brand ,some have an Elephant ,some have a Lion sitting and standing so buying these could be a bit of a gamble.