Amazon warranty

Ganga

Can anybody give me some advice regarding the following, I purchased a Sabatier knife set and block for my son and his partner for xmas 2019 ,one of the blades has snapped and on inspection there is a fault in the metal ,now the knife blades are guaranteed for life time but i do not know how to resolve the problem ,the knifes are manufactured in France so cannot pop over to see them also when i look on Amazon,s web site there is no contact number to see if they can resolve this.
Any help from others as how to proceed will be appreciated as i have never had this problem before
The product was paid for on a Visa Debit Card.

shiraz99

Is it a genuine Sebatier knife?

https://www.sabatier-shop.com/warranties.html

Ganga

Was sold as genuine ,looks like the real thing ,i have used the link you posted and sent them a message, will wait and see.

Ganga

Does Amazon not hold some sort of responsibility even if over 3 years old as guaranteed for life?

powerful_Rogue

Ganga said:

Does Amazon not hold some sort of responsibility even if over 3 years old as guaranteed for life?

I'm guessing the warranty was offered from Sabatier the manufacturer, and not Amazon? You claim against Amazon would be under the Consumer Rights Act, but after 3 years, would be a bit of a battle.

Ganga

UPDATE

Have spoken to Amazon UK who have informed me they cannot help full stop!!
Have e mailed Sabatier France who have told me i have to go back to Amazon!!

As i paid for these by a HSBC debit card can i go back to my bank ?
Do i try for a charge back or Section 75?


Any help will be appreciated as i am going round in circles.

DullGreyGuy

You are time barred for a chargeback and a debit card doesn't involve credit so isnt governed by the consumer credit act for S75 of the CCA to apply.


Ultimately you need to read the terms of your lifetime guarantee, some manufacturers deal with consumers directly, others will say the guarantee only applies if you bought from an authorised seller and the authorised seller will deal with the guarantee. 

You say you bought it on Amazon but was amazon the actual seller or was it a market place sale? There are a lot of grey sellers on Amazon where guarantees etc dont apply because they aren't authorised sellers.

Ergates

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

Ganga

DullGreyGuy said:

You are time barred for a chargeback and a debit card doesn't involve credit so isnt governed by the consumer credit act for S75 of the CCA to apply.


Ultimately you need to read the terms of your lifetime guarantee, some manufacturers deal with consumers directly, others will say the guarantee only applies if you bought from an authorised seller and the authorised seller will deal with the guarantee. 

You say you bought it on Amazon but was amazon the actual seller or was it a market place sale? There are a lot of grey sellers on Amazon where guarantees etc dont apply because they aren't authorised sellers.

Was sold/ supplied by Amazon Eu S.a.r.L.
Looks like we will just have to suck this up and NEVER buy Sabatier products again.

Ganga

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

MattMattMattUK

Ganga said:

DullGreyGuy said:

You are time barred for a chargeback and a debit card doesn't involve credit so isnt governed by the consumer credit act for S75 of the CCA to apply.


Ultimately you need to read the terms of your lifetime guarantee, some manufacturers deal with consumers directly, others will say the guarantee only applies if you bought from an authorised seller and the authorised seller will deal with the guarantee. 

You say you bought it on Amazon but was amazon the actual seller or was it a market place sale? There are a lot of grey sellers on Amazon where guarantees etc dont apply because they aren't authorised sellers.

Was sold/ supplied by Amazon Eu S.a.r.L.
Looks like we will just have to suck this up and NEVER buy Sabatier products again.

That is your prerogative, but remember that there has never been a manufacturer with a 0% failure rate. My mum has Sabatier knives from 40+ years ago that are still going strong, I have a set of Global knives which have been good for twenty years, but that is as much luck as taking good care of them.