Amazon warranty

Manxman_in_exile

VohnnyJegas said:

Ganga said:

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Ergates said:

Ganga said:

Ergates said:

Your contract is with Amazon so, in theory, they should be the ones who deal with the issue.

However, after 3 years you would need some kind of report from an independent expert who confirmed the fault was due to a manufacturing defect rather than user damage.  I'm not sure where you'd get such a report from or if it would be worth the cost/risk to get one - you'd have to pay them then claim the cost back from the retailer, but if they weren't able to confirm it was a manufacturing defect you'd be lumbered with the cost.  Even then - you'd still have to deal with Amazon's customer service, and ti doesn't sound like they're being particularly helpful.

Unless they're hideously expensive knives, is it worth the risk/hassle?

No they were only £84 so not the end of the world BUT it makes you wonder what a life time warranty actually is .

£84 for the block and presumably 4-6 knives though?   And the block and the other knives are, presumably, fine?  So what would the cost be for a replacement of just the knife that broke?  Something like £25 can get you a good quality chef's knife that will last a lifetime  (obviously you can spend less than that too - if you're willing to do more homework).

Yes it was a block and 5 knives and after spending hours on this to Amazon, Sabatier etc we have decided to just try and purchase a replacement knife that matches the others ,
Thanks everyone for the input /help.

£84 will not buy you 5 knives and a block of anything approaching decent quality.

I wouldn't spend less than about £50 per knife, because you really do get what you pay for.  Perhaps Sabatier should not be pumping out low-grade crap, because it tarnishes the brand, but that is their problem.  Yours is buying cheap tat and expecting it to act like expensive stuff.

Stop doing that.

£50 per knife!!!      What pretentious twaddle!

We've got three knives in our kitchen and all three of them are nearly 30 years old.

Two Kitchen Devils and a Sabatier.  The Sabatier is rarely used because it ain't as good as the other two, and the other two probably cost about a fiver each.  They've never even been sharpened properly.

Are knives and a block "approaching decent quality" costing £££££ some sort of status symbol these days?  My kitchen's better than yours!

   

sheramber

I am using knives I got as a wedding present over 50 years ago.

No name on them - just common or garden knives.

pinkshoes

Ganga said:

Can anybody give me some advice regarding the following, I purchased a Sabatier knife set and block for my son and his partner for xmas 2019 ,one of the blades has snapped and on inspection there is a fault in the metal ,now the knife blades are guaranteed for life time but i do not know how to resolve the problem ,the knifes are manufactured in France so cannot pop over to see them also when i look on Amazon,s web site there is no contact number to see if they can resolve this.
Any help from others as how to proceed will be appreciated as i have never had this problem before
The product was paid for on a Visa Debit Card.

I don't know which set you purchased, but there are LOTS of reviews on amazon with people complaining the knifes have snapped! Amazon themselves don't seem to sell the blocks though. All these blocks are dispatched by Amazon but sold by someone else on Amazon.

Have you got a link to the one you purchased?

Ganga

pinkshoes said:

Ganga said:

Can anybody give me some advice regarding the following, I purchased a Sabatier knife set and block for my son and his partner for xmas 2019 ,one of the blades has snapped and on inspection there is a fault in the metal ,now the knife blades are guaranteed for life time but i do not know how to resolve the problem ,the knifes are manufactured in France so cannot pop over to see them also when i look on Amazon,s web site there is no contact number to see if they can resolve this.
Any help from others as how to proceed will be appreciated as i have never had this problem before
The product was paid for on a Visa Debit Card.

I don't know which set you purchased, but there are LOTS of reviews on amazon with people complaining the knifes have snapped! Amazon themselves don't seem to sell the blocks though. All these blocks are dispatched by Amazon but sold by someone else on Amazon.

Have you got a link to the one you purchased?

I do not know how to show it ,i tried right clicking on the image on Amazon and saved it BUT it shows the product and my account info which i did not wish to share ,if you can tell me how to just show the image i will try again ,thanks.

born_again

Ganga said:

pinkshoes said:

Ganga said:

Can anybody give me some advice regarding the following, I purchased a Sabatier knife set and block for my son and his partner for xmas 2019 ,one of the blades has snapped and on inspection there is a fault in the metal ,now the knife blades are guaranteed for life time but i do not know how to resolve the problem ,the knifes are manufactured in France so cannot pop over to see them also when i look on Amazon,s web site there is no contact number to see if they can resolve this.
Any help from others as how to proceed will be appreciated as i have never had this problem before
The product was paid for on a Visa Debit Card.

I don't know which set you purchased, but there are LOTS of reviews on amazon with people complaining the knifes have snapped! Amazon themselves don't seem to sell the blocks though. All these blocks are dispatched by Amazon but sold by someone else on Amazon.

Have you got a link to the one you purchased?

I do not know how to show it ,i tried right clicking on the image on Amazon and saved it BUT it shows the product and my account info which i did not wish to share ,if you can tell me how to just show the image i will try again ,thanks.

Just post the link to the item.

Ganga

born_again said:

Ganga said:

pinkshoes said:

Ganga said:

Can anybody give me some advice regarding the following, I purchased a Sabatier knife set and block for my son and his partner for xmas 2019 ,one of the blades has snapped and on inspection there is a fault in the metal ,now the knife blades are guaranteed for life time but i do not know how to resolve the problem ,the knifes are manufactured in France so cannot pop over to see them also when i look on Amazon,s web site there is no contact number to see if they can resolve this.
Any help from others as how to proceed will be appreciated as i have never had this problem before
The product was paid for on a Visa Debit Card.

I don't know which set you purchased, but there are LOTS of reviews on amazon with people complaining the knifes have snapped! Amazon themselves don't seem to sell the blocks though. All these blocks are dispatched by Amazon but sold by someone else on Amazon.

Have you got a link to the one you purchased?

I do not know how to show it ,i tried right clicking on the image on Amazon and saved it BUT it shows the product and my account info which i did not wish to share ,if you can tell me how to just show the image i will try again ,thanks.

Just post the link to the item.

How?  They are now not available so not on the site