British Gas explanation of how the EBSS scheme will work

brewerdave

As per previous post - "my" £66 went in and out of my BG account on the 5th - no sign yet of arrival in bank account.

crashedandcool

brewerdave said:

As per previous post - "my" £66 went in and out of my BG account on the 5th - no sign yet of arrival in bank account.

Same here for my DD usually on the 1st however I note that usually a day or two before my DD is taken from the bank normally part or all the transaction is showing in the payment history section.I'm expecting mine Monday latests Tuesday

On Mine the transactions show the DD has been taken, then for the same amount an "outgoing payment". There is also two "miscellous documents" credits to the account one for the DD amount and the rest making up the rest to the £66.

lindatoo

jazzy said:

Anyone received the first £66 discount payment back into their Direct Debit bank account from British Gas?

Nothing yet but they only took my dd on Weds. I did try to ask on web chat on Friday but as soon as I typed my question, I got a message saying they are very busy and the agent left the chat so I'm guessing they already sick of the question. I'll give them another week and then try again. 

brewerdave

Just made an online payment from my bank account and noticed that the balance is +£66 , so BG payment is in this morning.

crashedandcool

crashedandcool said:

brewerdave said:

As per previous post - "my" £66 went in and out of my BG account on the 5th - no sign yet of arrival in bank account.

Same here for my DD usually on the 1st however I note that usually a day or two before my DD is taken from the bank normally part or all the transaction is showing in the payment history section.I'm expecting mine Monday latests Tuesday

On Mine the transactions show the DD has been taken, then for the same amount an "outgoing payment". There is also two "miscellous documents" credits to the account one for the DD amount and the rest making up the rest to the £66.

Well it's Tuesday and nothing in the bank account yet.

mrsmac59

Mine went in this morning I think it's awful  that they've had months to get it sorted to pay people on time Fingers crossed  for next month.

MuckChucker

Still nothing into the bank for me. Still can't see anything on my BG account - been like the below since the 4th when it was supposed to generate my bill. I really don't want to have to get into an endless support queue. . . .


Edit - gave it a try. . .

lindatoo

MuckChucker said:

Still nothing into the bank for me. Still can't see anything on my BG account - been like the below since the 4th when it was supposed to generate my bill. I really don't want to have to get into an endless support queue. . . .


Edit - gave it a try. . .

I have been getting the same message for many months possibly even up to a year now. When I've contacted them I've had no help at all. They are not interested. If I click on my payment plan I can view my payments though and I am hoping that eventually it will also show a refund of the £66 but as yet nothing and nothing gone into the bank either.

crashedandcool

That is mine in today so 7 working days it's taken which is perfectably reasonable. Shame the customer service lines are so busy because of people not being patient.

mrsmac59

crashedandcool said:

That is mine in today so 7 working days it's taken which is perfectably reasonable. Shame the customer service lines are so busy because of people not being patient.

Not such a case of being patient ,they're  not exactly on the ball.I know many people will be depending on getting this money ASAP as a lifeline.
I've just today  received e mail from BG telling me about payment plan,and another from them telling me I should switch to the variable rate.I was thinking about it but wanted to see something in print from them.