Chase UK App problem

supersainty

I'm having problems with mine. They updated the app & now supposedly Ee customers aren't able to access their app. Yesterday customer services said it would be operating OK within the hour. Today its "asap". I asked for someone to guide me through getting access to my account in some other way & help was not forthcoming. Asked for a telephone number of some who could help & they wouldn't give me one or seem to be able to transfer me over. In the meantime if I get invoices in from our builders I cant pay them! 

cloud_dog

supersainty said:

I'm having problems with mine. They updated the app & now supposedly Ee customers aren't able to access their app. Yesterday customer services said it would be operating OK within the hour. Today its "asap". I asked for someone to guide me through getting access to my account in some other way & help was not forthcoming. Asked for a telephone number of some who could help & they wouldn't give me one or seem to be able to transfer me over. In the meantime if I get invoices in from our builders I cant pay them! 

The issue only appears to occur when using wifi, so if you turn off/disconnect wifi and use data you can complete everything as usual.

Daliah

supersainty said:

I'm having problems with mine. They updated the app & now supposedly Ee customers aren't able to access their app. Yesterday customer services said it would be operating OK within the hour. Today its "asap". I asked for someone to guide me through getting access to my account in some other way & help was not forthcoming. Asked for a telephone number of some who could help & they wouldn't give me one or seem to be able to transfer me over. In the meantime if I get invoices in from our builders I cant pay them! 

I am on EE mobile customer and have no probs, either with or without WiFi.

where_are_we

I have Virgin BB and Chase App wouldn`t allow payments his morning. It is now working.

TBC15

cloud_dog said:

dali21 said:

Anyone else having issues with the Chase app this morning?  I updated the app yesterday.
When I first logged in, it displayed my accounts but wouldn't let me make payments.  Error message came up to 'try again'.    
Uninstalled and reinstalled the app but now I can't log in or re-register.

Are you accessing it via Wifi, from VM?

If you are and turn off wifi and use your data it should be ok.

I had the same problem. Turned phone off and on again still with WIFI all worked fine.

supersainty

Back to normal service. App compatibility issue sorted by Chase. Nervous couple of days for me! Would say their customer service helpline isn't very good though so hopefully I don't have to deal with them again!

SAC2334

I ve just been to Sainsburys and Tesco s and my Chase debit card was declined in both terminals. Anyone else having this problem ?
So far its worked in all outets with no problem except for today 

masonic

Did you get a reason for the declines in the app or by SMS?

wiseonesomeofthetime

Used mine in Lidl, with zero issues. 

As last poster said, what does app say for the decline? Usually gives you a clue there. 

Daliah

wiseonesomeofthetime said:

As last poster said, what does app say for the decline? Usually gives you a clue there. 

I had a payment declined because I did not have enough money in my account. The payment just showed as declined at the checkout, and I can't see any more detail in the app as to why it was declined (I obviously do know why).