Flight Delay Compensation caused by lack of airport staff

LaBob

Hi .. we were delayed flying out of Manchester Airport to Heraklion Crete on Sunday 17th July 2022, by over 4 hours, on Corendon Airlines.  Corendon have a straight forward section on their website to help passengers claim for flight delays and cancellations.  However, prior to filling in the form, there is a pop-up disclaimer advising that if the delay is due to staff shortage at the airport, then they are not responsible and they will reject the claim.  I have submitted anyway, but I believe the delay may have been caused by airport staff shortages.  

Can anyone advise:

Can the airline pass the responsibility to the airport?
Can passengers claim from the airport?
Do passengers have any rights to compensation in this situation?
Anyone experienced the same and had a resolution?

thank you

macman

Your contract is with the airline-you have no claim against the airport, since you have no contract with them.

eskbanker

LaBob said:

there is a pop-up disclaimer advising that if the delay is due to staff shortage at the airport, then they are not responsible and they will reject the claim.  I have submitted anyway, but I believe the delay may have been caused by airport staff shortages.

'Airport staff' can cover a multitude of possibilities - if the delay was caused by those directly employed by the airport (e.g. security) then that's nothing to do with the airline, and therefore no compensation would be due, but the term could refer to ground-based airline employees or, perhaps more likely, those of airline contractors such as baggage handlers, in which case the airline has less scope to deny responsibility....

What was the situation that day for other airlines?

JPears

We flew into Manchester T3 on early evening 17th July with BA.

We had to wait on apron for 20 minutes as there were no ground crew to taxi us in.  Then our bags were delivered 2 days later as there were only 3 baggage handlers from the company engaged by BA.  They had 6 other flights to deal with before ours.

So that gives you an idea of how dire Manchester still is (and was on that day)

LaBob

JPears said:

We flew into Manchester T3 on early evening 17th July with BA.

We had to wait on apron for 20 minutes as there were no ground crew to taxi us in.  Then our bags were delivered 2 days later as there were only 3 baggage handlers from the company engaged by BA.  They had 6 other flights to deal with before ours.

So that gives you an idea of how dire Manchester still is (and was on that day)

macman said:

Your contract is with the airline-you have no claim against the airport, since you have no contract with them.

So not worth pursuing with the airport - as suggested by the airline?  I didn't think this would be particularly successful tbh, not worth the time and effort.  i believe lack of baggage handlers was largely the problem, as we were advised the inbound baggage was still in the hold when we boarded the plane, and we sat there for a further 2 1/2 hours whilst luggage was removed/loaded before taking off.

LaBob

eskbanker said:

LaBob said:

there is a pop-up disclaimer advising that if the delay is due to staff shortage at the airport, then they are not responsible and they will reject the claim.  I have submitted anyway, but I believe the delay may have been caused by airport staff shortages.

'Airport staff' can cover a multitude of possibilities - if the delay was caused by those directly employed by the airport (e.g. security) then that's nothing to do with the airline, and therefore no compensation would be due, but the term could refer to ground-based airline employees or, perhaps more likely, those of airline contractors such as baggage handlers, in which case the airline has less scope to deny responsibility....

What was the situation that day for other airlines?

Thank you - yes that would make sense.  Security was not the issue, that was pretty efficient.  It was the handlers who I agree - are contracted by the airline.  I am not sure how other airlines were affected apart from the comment made on here by JPears.

Semps

I was on the same flight LaBob and encountered the same disclaimers and had the same questions. I submitted the claim to Corendon anyway to see how they respond. Let me know how you get on

LaBob

Semps said:

I was on the same flight LaBob and encountered the same disclaimers and had the same questions. I submitted the claim to Corendon anyway to see how they respond. Let me know how you get on

Will do.  Likewise, please do the same. 😉

LaBob

Hello - update today ... Corendon have agreed to pay £350.  the woohoo comes when it in my bank ... 😊

AshBurns

Corendon agreed to pay compensation for our July delay back in Sept... I'm still waiting for the money to be paid. They are ignoring all my emails.

Steffie999

Has anyone had any joy in actually getting the money out of them?  they agreed to pay mine back in Nov but nothing as yet