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Flight Delay Compensation caused by lack of airport staff
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I sent a complaint to CAA about lack of progress, here's what I got back. Still no money though.The CAA has previously investigated the disruption of this flight. Following our intervention, Corendon Airlines reassessed the disruption of flight XC... on .. .. 2022 and informed us that it is of a type that means compensation is payable. As such, the airline has agreed that passengers with a confirmed reservation for this flight are entitled to compensation.
The airline shall be contacting you to arrange payment. We have therefore closed your file as the complaint has been resolved.
EC Regulation 261/2004 specifies that the compensation shall be paid as monetary compensation or, with the signed agreement of the passenger, in travel vouchers and/or other services. If you aren't offered a choice of monetary compensation, please contact your airline again with your preference.
Please allow time for the payment to be processed. If you do not hear from the airline within 12 weeks, please contact them directly with a copy of this email.0 -
I have been paid! Almost 2 years after the delayed flight!
I did an official complaint via the CAA and initially they came back to me to say that Corendon hadn't responded in the time frame given and if I wanted to take it further then to contact a solicitor. I didn't accept this and I said they have a duty to enforce regulation 261.
Within a couple of weeks the money was in our account. No notification just arrived.
Keep going! They have a duty to pay and you don't have to accept the vouchers offered.
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