Gas provider, faulty meter, not used , provider issuing bill.

Mstty

I would stop putting so much energy into responses here and put all your energy and time into your meeting with CAB as I said earlier. Timeline and all Doc's and correspondence and keep your patience👍

Good luck with your meeting

markin

How many kwh was your electric use over the last year and whats your monthly Direct debit bill? Trying to heat with electric heaters is going to be crippling this coming winter, At electric costs of 30p to 40p per kwh you should be getting the boiler serviced and using gas heating.

QrizB

markin said:

How many kwh was your electric use over the last year and whats your monthly Direct debit bill? Trying to heat with electric heaters is going to be crippling this coming winter, At electric costs of 30p to 40p per kwh you should be getting the boiler serviced and using gas heating.

I agree with this.

Ectophile

The relevant bit of the https://www.legislation.gov.uk/ukpga/1995/45/schedule/2 Gas Act is Schedule 2, section 8, "Deemed contracts in certain cases".

Essentially, you are only a customer if you "take a supply", or if you agree a contract with a gas supplier.  Until then, you can't be a customer.

pochase

I would say if you switch suppliers you have agreed to a contract, so deemed would not apply here.

 The suppler had just been changed and I had not even used a single unit of gas ,cause of the issue, so thought I not been able to use anything, so therefore not been supplied anything. 

sugerplum2

Ectophile said:

The relevant bit of the https://www.legislation.gov.uk/ukpga/1995/45/schedule/2 Gas Act is Schedule 2, section 8, "Deemed contracts in certain cases".

Essentially, you are only a customer if you "take a supply", or if you agree a contract with a gas supplier.  Until then, you can't be a customer.

Thank you . The problem I am having is the fact that they are so corrupt. As they are claiming there has been usage on the meter, yet are also verifying no payment ever was made on to the account and as it's a card meter, no gas would of been able to be supplied without a payment. The meter was also faulty they have verified this but not when? confirmed it was not tampered with. I am unsure how it is they supposed I have used this gas they allege I have. They have and are trying to entrap me into further contracts with them, with this new meter, which ofgem state they are not allowed. The representatives who come to my home have miss lead me with disconnection costs and daily standard changes. They refuse to answer or respond to me the majority of my questions. I suffer with anxiety so it just exaggerated by this. They have tried to represent my thoughts and views without even asking what my thoughts are views are. I have been had my privacy invaded at my home, intimidated, publicly humiliated and lied to and no consideration what so ever shown as to my vulnerability. I think they are acting totally crazy, there must be no staff control, to ensure they practice in keeping with policies. I've just accepted that there is little I can do untill I get the data release a on the 15th August, to see what it is they have allowed to be released as they have already been in touch saying it's going to be filtered. I shall seek advice from Citizens advice, realise I will have to persue matter further via ombudsman and court as it's all so appalling. I am keen to highlight that more should be done to inform people that if they do not use a supply it need to be capped off or else people face being under suspicion of gas theft, as this is all what it is really about. I am still left stunned by it all as sounds crazy to me that just because you do not use a supply you get put under suspicion of such a thing. Questionable how a total non user would be deemed high on the radar for this tho . Same as single mother and child, who fall under their vulnerable category. The blatently refuse to adear to their governing body to. This says it all really . I just feel for those even more vulnerable than me out there.

[Deleted User]

Taking a supplier to Court is not something that should be considered unless you have FIRM evidence to support your case. For example, you have a judgement from The Energy Ombudsman showing that the supplier owes you £X and it hasn’t been re-paid. At the moment, what you are posting is your personal opinion with little hard evidence to support it. Do you have contemporaneous notes of all the conversations that you have had with the supplier and its agents? The problem that you face is that if The Energy Ombudsman’s Adjudication was to go against you, the supplier can use this against you in its defence of any Court claim. Worst case, if you lose, you could end up paying the supplier’s legal fees.

As suggested above, listen to Citizens Advice. Their Extra Help team has access to energy supplier senior management teams. That said, prepare yourself for some hard truths. Suggesting that energy suppliers are corrupt and are guilty of entrapment is not a good starting point for a balanced conversation.

sugerplum2

[Deleted User] said:

Taking a supplier to Court is not something that should be considered unless you have FIRM evidence to support your case. For example, you have a judgement from The Energy Ombudsman showing that the supplier owes you £X and it hasn’t been re-paid. At the moment, what you are posting is your personal opinion with little hard evidence to support it. Do you have contemporaneous notes of all the conversations that you have had with the supplier and its agents? The problem that you face is that if The Energy Ombudsman’s Adjudication was to go against you, the supplier can use this against you in its defence of any Court claim. Worst case, if you lose, you could end up paying the supplier’s legal fees.

As suggested above, listen to Citizens Advice. Their Extra Help team has access to energy supplier senior management teams. That said, prepare yourself for some hard truths. Suggesting that energy suppliers are corrupt and are guilty of entrapment is not a good starting point for a balanced conversation.

Unfortunately, I can not help what they are sadly. I did record the the Warrent execution. So do have evidence to support the information that was provided to me on the day in regards to the cost of the standing charge. It was told to me that it was 28p per day, it actually is with that supplier 37.28p. A cost of disconnection was told to me to be free and I was told I could do this at any time. Just phone up . I was told this several time by the both. When I've tried to do this, they have refused me in writing. On the phone I have been told at a cost of £80 plus the debt they are saying I owe which I dispute.( Ofgem say they can not force fit a pre pay meter, I never agreed to the meter, as was ill equipment to be able to be making any decisions.The bailft stepped in and actioned one to be installed. Any agreement has a cooling off period,I have insured I have requested a removal within this time. They are trying to entrap me into future contracts with them without my agreeance) I have in writing where a worker has expressed my views on something to which I had not ever seen.(altho my views are as he has suggested, this may of not been the case and nobody legally has the right to go around claiming views of others of their own accord, without consulting them and seeking to confirm firstly if it was definitely their view before vomiting it to writing in a legally binding document) Ofgem also state that a Warrent must not be used in a case where a vulnerable party health is likely to be further damaged by the stress of it all. ( It was told to them that I suffer ill health and mental health issues and that they were going to make me ill more than one and prior to their entery ) The law states a Warrent notice has to be served 7 days, prior to a Warrent execution, it has to be time. This was not done. I go through the ombudsman and upon that go to court, by persue the individuals. Having had a look at ' The Gas Act' , i am unsure as to what grounds they used to gain entry. I do need to look at another Act, as I can not see how a meter of zero vends for several years falls into any of the entry sections. Obviously I am not a specialist tho am I, but zero vends = no gas. They need to make people know of the likely hoods of all this, inorder to avoid it. As to me no usage= no service recieved = no contract. Maybe it's my capacity to be able to fully understand or something. I hope the don't come to my deceased mother's house breaking the doors down to see why she's not using her supply and is she stealing their gas, as she's not used her meter either in a in a while too ! I get that there is such a thing as gas theft now, as did not even dawn on me before obviously, but sorry you can not just go around assuming that all people are gas theifs and take that stance on every situation. Especially when a person has made it known to you they are vulnerable. Obviously it's all new to me and learning from it all. It has been a shocking ordeal, all because I have not used any gas mind !

sugerplum2

[Deleted User] said:

Taking a supplier to Court is not something that should be considered unless you have FIRM evidence to support your case. For example, you have a judgement from The Energy Ombudsman showing that the supplier owes you £X and it hasn’t been re-paid. At the moment, what you are posting is your personal opinion with little hard evidence to support it. Do you have contemporaneous notes of all the conversations that you have had with the supplier and its agents? The problem that you face is that if The Energy Ombudsman’s Adjudication was to go against you, the supplier can use this against you in its defence of any Court claim. Worst case, if you lose, you could end up paying the supplier’s legal fees.

As suggested above, listen to Citizens Advice. Their Extra Help team has access to energy supplier senior management teams. That said, prepare yourself for some hard truths. Suggesting that energy suppliers are corrupt and are guilty of entrapment is not a good starting point for a balanced conversation.

I know it's hard to believe as I have been really shocked in regards to it all. I was shocked at my door when I was not allowed a phone call too to the company inorder to gain better understanding and try to resolve matters. The bailft instructed the lock smith to continue drilling,with me the other side trying to phone. knowing that there was a single mum and child in the house,who is ill and has mental health issues! I really find it all unbelievable! The below is taken from the regulatory bodies website, yet they have force-fit a meter and are refusing to take it out. Prepayment meters to repay a debt Suppliers must offer a range of ways to pay back a debt. One option could be through a prepayment meter. They can only fit a prepayment meter for debt: if it is safe, practical and easy for you to use and get to through a court warrant to cover ongoing energy use and debt repayments. A supplier can force-fit a prepayment meter by warrant only after they have taken all reasonable steps to agree payment with you. It should be a last resort to avoid disconnecting your supply. Suppliers can’t force-fit a prepayment meter under warrant for people in very vulnerable situations if they don’t won’t one, or charge them for warrant costs on debts. Nor can they use warrants on people who would find the experience very traumatic. Warrant charges for debts are capped at £150 for everyone else.

victor2

Good luck with Citizens Advice tomorrow @sugerplum2, hopefully they will be able to see both sides of the story and advise you accordingly. Do please let us know the outcome, as it could benefit others who are having problems dealing with their energy supplier. Take as much evidence as you can with you to Citizens Advice so that they can understand your position.