Gas provider, faulty meter, not used , provider issuing bill.

markin

Would the amount cover 7 years of standing charge?

sugerplum2

markin said:

Would the amount cover 7 years of standing charge?

No it exceeds that. But it's the principle of it anyway and the way they have delt with the situation and treated me. The meter was faulty so could not be used, so what service was I supposedly paying for? .as I was not receiving any as could not. As they were in the wrong ,they have actually lied to try to stitch me up! I new something was up and thankfully had asked for the meter back as it was my original meter and never theirs, so as I can get it investigated my self. They can delay ,refuse me , and use what ever tactic or obstruction they want. Just let them do it as only adds to my case, as I know I not used that meter with them. I have recorded all my dealings with them. So I do have it all evidenced. We soon see how much they have been willing to release from the data access. At end of day I am a vulnerable person,they know this yet have treated me as if I was a theif. This type of stuff I am afraid is the type of stuff people take their own lives over mind.

Mstty

Hi there, I know these things can be very emotive but it's good to take a step back and get all the facts in a chronological order.

If you can take some time to note down all the dates you can remember, key moments in this sage and correspondence.

Just list them all down. That will become your go-to list of what happened when.

Which supplier is it btw and sometimes it is good to read their customer promises and guarantees on their websites to include in correspondence when they have failed you as a customer.

HampshireH

Also worth seeing what your meter says now 

Any debt should have been moved onto your current meter and be sat on the debt screen.

Maybe posting the letter and your current screen displays would help people understand more.

On face value it does sound like standing charges and costs for meter investigation and court costs /warrant fees (the only way they would have been able to gain access to your house is by warrant)

sugerplum2

HampshireH said:

Also worth seeing what your meter says now 

Any debt should have been moved onto your current meter and be sat on the debt screen.

Maybe posting the letter and your current screen displays would help people understand more.

On face value it does sound like standing charges and costs for meter investigation and court costs /warrant fees (the only way they would have been able to gain access to your house is by warrant)

I am a vulnerable person and suffer issues to which mean managing my affairs is difficult. It's wrong that they have been allowed a right to enter my property with force because I have not used a meter. They have told me on the phone this is why they have actioned this because I have not used the meter. If the property was empty they would not of bothered. They have not ever supplied me with any gas, as the meter was faulty. Yet now they have made False alligations in regards to me , to which are with intent to harm me. As they have all the details of my case on their records but yet still are making these alligations and they are 100% not true. I know this as I have never used the meter with them and feel I can prove it. At the end of day people in a work capacity are paid to do a job and do that properly and these people have failed to do that. They have been to concerned with trying to find a way to make out I have done something I have told them I have not,to even ask me or question me or look at all the case properly. It's made me very ill and I feel if they refuse to remove the meter from my home, then I will have no other choice but to have to move out, as to avoid being open and vulnerable to further alligations.

HampshireH

sugerplum2 said:

HampshireH said:

Also worth seeing what your meter says now 

Any debt should have been moved onto your current meter and be sat on the debt screen.

Maybe posting the letter and your current screen displays would help people understand more.

On face value it does sound like standing charges and costs for meter investigation and court costs /warrant fees (the only way they would have been able to gain access to your house is by warrant)

I am a vulnerable person and suffer issues to which mean managing my affairs is difficult. It's wrong that they have been allowed a right to enter my property with force because I have not used a meter. They have told me on the phone this is why they have actioned this because I have not used the meter. If the property was empty they would not of bothered. They have not ever supplied me with any gas, as the meter was faulty. Yet now they have made False alligations in regards to me , to which are with intent to harm me. As they have all the details of my case on their records but yet still are making these alligations and they are 100% not true. I know this as I have never used the meter with them and feel I can prove it. At the end of day people in a work capacity are paid to do a job and do that properly and these people have failed to do that. They have been to concerned with trying to find a way to make out I have done something I have told them I have not,to even ask me or question me or look at all the case properly. It's made me very ill and I feel if they refuse to remove the meter from my home, then I will have no other choice but to have to move out, as to avoid being open and vulnerable to further alligations.

Whilst that may be the case you are seeking advice on the matter and the emotional side of things isnt something people can advise on.

They would have had to present their case in order to get a warrant in the first place. As has been explained whether you use it or not a standing charge applies. A meter may have been faulty but again they would still charge a standing charge. This could be compensated for after a complaint as an outcome if proven to be faulty for X period of time and that they refused to act on information given to them in a timely manner 

Have you gone through the full complaints process with your supplier and / or requested support from agencies who can assist?

sugerplum2

Mstty said:

Hi there, I know these things can be very emotive but it's good to take a step back and get all the facts in a chronological order.

If you can take some time to note down all the dates you can remember, key moments in this sage and correspondence.

Just list them all down. That will become your go-to list of what happened when.

Which supplier is it btw and sometimes it is good to read their customer promises and guarantees on their websites to include in correspondence when they have failed you as a customer.

It is very difficult for me as I am dyslexic and suffer mental health issues. Obviously it's made me very ill. I've not sleep all night over it as I know 100% they are not being truthful and honest. They twisting circumstances to suite their needs. I shall try what your saying and get it all down as well help thanks as I really do struggle and have zero support and a whole load of factual other stuff that I do need to really be doing not having to defend my self from their stereotyping. They have not even attempted to resolve the issue with me or sort to come to any agreement at all . Just tried to bully me really. Even when they were at my door, I asked to just be able to make a phone call to EDF energy just to be able to clarify the matter and be able to better understand the situation. But I was refused even that and the guy instructed the lock smith to continue during ,while I'm there stressed out of my mind in floods of tears trying to phone . This is how bad it was . Now if I was arrested and taken into custody I'd be allowed the right of a phone call. I was a vulnerable person on several accounts and really they should not of done anything without me being able to have a 3rd person there! Shocking and now their blatent lying

sugerplum2

HampshireH said:

sugerplum2 said:

HampshireH said:

Also worth seeing what your meter says now 

Any debt should have been moved onto your current meter and be sat on the debt screen.

Maybe posting the letter and your current screen displays would help people understand more.

On face value it does sound like standing charges and costs for meter investigation and court costs /warrant fees (the only way they would have been able to gain access to your house is by warrant)

I am a vulnerable person and suffer issues to which mean managing my affairs is difficult. It's wrong that they have been allowed a right to enter my property with force because I have not used a meter. They have told me on the phone this is why they have actioned this because I have not used the meter. If the property was empty they would not of bothered. They have not ever supplied me with any gas, as the meter was faulty. Yet now they have made False alligations in regards to me , to which are with intent to harm me. As they have all the details of my case on their records but yet still are making these alligations and they are 100% not true. I know this as I have never used the meter with them and feel I can prove it. At the end of day people in a work capacity are paid to do a job and do that properly and these people have failed to do that. They have been to concerned with trying to find a way to make out I have done something I have told them I have not,to even ask me or question me or look at all the case properly. It's made me very ill and I feel if they refuse to remove the meter from my home, then I will have no other choice but to have to move out, as to avoid being open and vulnerable to further alligations.

Whilst that may be the case you are seeking advice on the matter and the emotional side of things isnt something people can advise on.

They would have had to present their case in order to get a warrant in the first place. As has been explained whether you use it or not a standing charge applies. A meter may have been faulty but again they would still charge a standing charge. This could be compensated for after a complaint as an outcome if proven to be faulty for X period of time and that they refused to act on information given to them in a timely manner 

Have you gone through the full complaints process with your supplier and / or requested support from agencies who can assist?

They have just quickly, rushed something together with urgency,as a final final note. You can see it was done in a rush as there are just so many errors. They done this as I was requesting to much information from them, and logging and acknowledging to them all they were doing and the knock on effects to me and my child. So it was done to stop me being able to ask questions. To date I am actually still waiting to see the Warrent ,as not seen that yet again I was lucky to of recorded how I was treated. They failed to serve a notice of Warrent notice to me 7 days prior to their visit. It was just luck that I was there. They had been sending letters to the address and not my self. I have loads of junk mail. My mother who has passed away 20years ago still receives loads of mail. More should be done to inform people of all this, like they were saying about the gas being caped off, well how was I to know this is and was an option.

pochase

While I understand your frustration and agitation about this a few questions

- You are saying that the correspondence is to the occupier, did you set up an account in your name when you moved in?
- As already asked, did you report the faulty meter to the supplier?
- There should have been also correspondence from the court most likely to invite you to a hearing, you have never received anything?

To my knowledge there is no need to provide a warrant notice 7 days prior to the date of entry. You should be informed at least 48 hours before it, but this can be waved dependant on circumstances.

Where it is appropriate and practicable to do so, reasonable notice (usually not less than 48 hours or as specified in relevant legislation) should be provided to the occupier or landowner of the intention before exercising a power of entry. Where legislation specifically provides that no notice need be given, authorised persons should nevertheless still consider whether notice could be provided, and where appropriate provide this, where it will not frustrate the purposes of exercising the power of entry.

markin

If they are sending letters to the address then you never set up an account in your name and got your own key, Possibly why it stopped working.