Horizon parking - Princes Mead and Asda Farnborough

cheltenham_ross

Hi all,

Thanks for all of the great advice. A PCN was sent to our house today for parking in an Asda car park that used to be free. At least it was pre-pandemic when I think I last visited.

I will follow the Newbie advice but it seems they have not met the correct dates for sending anyway. Out of curiosity, can someone indulge me, please?

Date of Breach: 6 July

Notice Issue Date: 14 July

Received: 21 July

Technically, thats 15 days. Haven't they breached the 14 day 'relevant period'in which to send it anyway?

I have tried Plan A today - emails to CEO and store manager first and foremost - but I suspect Plan B is more likely to work, especially as POFA doesn't appear to have been followed.

I've uploaded a picture of the PCN - £70 no less!

Keep up the great work guys, I'll update when I hear back.

cheltenham_ross

I do note though, that POFA says "A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered (and so “given” for the purposes of sub-paragraph (4)) on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales."

I would be presumed that the the letter arrived on the 16th (or 18th as this was the 2nd working day), however it arrived today. I guess thats a "he said/she said" argument that i wouldn't win.

Coupon-mad

Never mind the 14 days - it's a non-POFA PCN anyway! 

The final sentence tells you that the DRIVER is the only person liable (not the keeper).  Hence why the template appeal in the NEWBIES thread will work, easily, or you'll win at POPLA as long as you DON'T select 'driver' in the Horizon Appeals portal.

Also do not say who parked, in your complaints.  'We' did this/that, or 'the driver was shopping' is fine.

Easy to win at appeal though.  A cinch.

cheltenham_ross

Guess what? Plan A seems to have worked. The Exec relations team have agreed to get it cancelled. I emailed the CEO and the store manager and it seems the CEO email was picked up and actioned first thing today.

Thanks again for the support!

Le_Kirk

Excellent - Plan A strikes again!

1505grandad

Well done  -  can you post result in the following:-

https://forums.moneysavingexpert.com/discussion/4766249/successful-complaints-about-private-parking-tickets-how-to-get-them-cancelled

Buckbeaky

cheltenham_ross said:

Hi all,

Thanks for all of the great advice. A PCN was sent to our house today for parking in an Asda car park that used to be free. At least it was pre-pandemic when I think I last visited.

I will follow the Newbie advice but it seems they have not met the correct dates for sending anyway. Out of curiosity, can someone indulge me, please?

Date of Breach: 6 July

Notice Issue Date: 14 July

Received: 21 July

Technically, thats 15 days. Haven't they breached the 14 day 'relevant period'in which to send it anyway?

I have tried Plan A today - emails to CEO and store manager first and foremost - but I suspect Plan B is more likely to work, especially as POFA doesn't appear to have been followed.

I've uploaded a picture of the PCN - £70 no less!

Keep up the great work guys, I'll update when I hear back.

Hello there,

Firs time poster because this exact same thing has happened to me at the exact same car park. However I have not received the original letter offering to pay at the discounted price and now only have the option to pay full price. I'm unaware of what plan 'A' and 'B' are so any advice on what to do would be well received.

Man thanks

Le_Kirk

If you go to the NEWBIE sticky, one of the announcements on the first page of the forum (coloured pink) and stating NEWBIES read these first, you will find all the Info and advice you need including Plan A.

Buckbeaky

Have you got an email for executive relations please?

Le_Kirk

Buckbeaky said:

Have you got an email for executive relations please?

You might get a response if you send a PM (use the envelope symbol at top of the page on the right) to @cheltenham_ross

Buckbeaky

Le_Kirk said:

If you go to the NEWBIE sticky, one of the announcements on the first page of the forum (coloured pink) and stating NEWBIES read these first, you will find all the Info and advice you need including Plan A.

Hi, yep found that now cheers for the heads up. Just wondering if I should do anything differently because I never received the original letter offering the discounted payment?