Kroo bank discussion

explorerm

Leew89 said:

overspender22 said:

It’s now been 15 days since I started a chat with Kroo in app. No response despite follow up messages. Tried another chat and also no response. Tried emailing and no response after 2 full days. 

Absolutely disgusting service. 

Bizarre. I opened an account on Tuesday, did the photo ID and had it verified within an hour. I wonder if they're back to clearing 'live' applications straight away and have parked the backlog.

Not good, though.

I think you may be right. 

I applied on 30 January for a Kroo account and still waiting. 
When I log into the app I still see the message they will be in contact soon.
I mesaged in the app chat 8 days ago, the message has still not been read or replied too!

notquiteskint

 applied on 3rd of feb, been waiting ever since for approval "we will be in contact soon" well they can kiss my geordie !!!!!! goodbye

ircE

Applied through TCB on 29th January, successfully tracked. The account was finally approved and open 17th February. Deposited £50. No updates on TCB yet but ready to file my complaint in a week's time...

Nick_C

ircE said:

Applied through TCB on 29th January, successfully tracked. The account was finally approved and open 17th February. Deposited £50. No updates on TCB yet but ready to file my complaint in a week's time...

Why? It can take months for cashback to become payable.  Just be patient. 

noh

ircE said:

Applied through TCB on 29th January, successfully tracked. The account was finally approved and open 17th February. Deposited £50. No updates on TCB yet but ready to file my complaint in a week's time...

Same day as me.
Estimated payment is 12 weeks from purchase. No point in complaing before then.

explorerm

explorerm said:

Leew89 said:

overspender22 said:

It’s now been 15 days since I started a chat with Kroo in app. No response despite follow up messages. Tried another chat and also no response. Tried emailing and no response after 2 full days. 

Absolutely disgusting service. 

Bizarre. I opened an account on Tuesday, did the photo ID and had it verified within an hour. I wonder if they're back to clearing 'live' applications straight away and have parked the backlog.

Not good, though.

I think you may be right. 

I applied on 30 January for a Kroo account and still waiting. 
When I log into the app I still see the message they will be in contact soon.
I mesaged in the app chat 8 days ago, the message has still not been read or replied too!

Account finally approved and opened today, after applying on 30 January.
Applied through TCB too, shows pending £0.00.

piker57

explorerm said:

explorerm said:

Leew89 said:

overspender22 said:

It’s now been 15 days since I started a chat with Kroo in app. No response despite follow up messages. Tried another chat and also no response. Tried emailing and no response after 2 full days. 

Absolutely disgusting service. 

Bizarre. I opened an account on Tuesday, did the photo ID and had it verified within an hour. I wonder if they're back to clearing 'live' applications straight away and have parked the backlog.

Not good, though.

I think you may be right. 

I applied on 30 January for a Kroo account and still waiting. 
When I log into the app I still see the message they will be in contact soon.
I mesaged in the app chat 8 days ago, the message has still not been read or replied too!

Account finally approved and opened today, after applying on 30 January.
Applied through TCB too, shows pending £0.00.

Have you paid in £50 yet. I now have 2 transactions pending one for £0 & the second for £21. The second appeared after I’d deposited £50

explorerm

piker57 said:

explorerm said:

explorerm said:

Leew89 said:

overspender22 said:

It’s now been 15 days since I started a chat with Kroo in app. No response despite follow up messages. Tried another chat and also no response. Tried emailing and no response after 2 full days. 

Absolutely disgusting service. 

Bizarre. I opened an account on Tuesday, did the photo ID and had it verified within an hour. I wonder if they're back to clearing 'live' applications straight away and have parked the backlog.

Not good, though.

I think you may be right. 

I applied on 30 January for a Kroo account and still waiting. 
When I log into the app I still see the message they will be in contact soon.
I mesaged in the app chat 8 days ago, the message has still not been read or replied too!

Account finally approved and opened today, after applying on 30 January.
Applied through TCB too, shows pending £0.00.

Have you paid in £50 yet. I now have 2 transactions pending one for £0 & the second for £21. The second appeared after I’d deposited £50

Yes paid £50 in around two hours ago. I also have two transactions showing  the £0 and a declined transaction too (has been showing the whole time, I think I must have had to apply twice as the app crashed and the first attempt became a declined)

ircE

Nick_C said:

Why? It can take months for cashback to become payable.  Just be patient. 

noh said:

Same day as me.
Estimated payment is 12 weeks from purchase. No point in complaing before then.

The pending is for £0.00. I want to make sure it shows up as the £21 I was promised. As other posters have said, their second track showed up after deposit, but mine hasn't. No point waiting for 12 weeks to be "paid" zilch.

ryan92

ircE said:

Nick_C said:

Why? It can take months for cashback to become payable.  Just be patient. 

noh said:

Same day as me.
Estimated payment is 12 weeks from purchase. No point in complaing before then.

The pending is for £0.00. I want to make sure it shows up as the £21 I was promised. As other posters have said, their second track showed up after deposit, but mine hasn't. No point waiting for 12 weeks to be "paid" zilch.

You wouldn't be paid £0 if it's tracked and then confirmed.
No need to file a complaint just let the process do it's thing