Kroo bank discussion

SanguineOnSaturn

Different people seem to be having very different experiences with Kroo. Mine hasn't been a horror show. I'm using the account without (major) issue. It's quirky and not perfect for sure. The experience of others though makes me a bit uneasy so I'm not 'All In' with this bank.

ryan92

Aside from the issues with delays in transfers in/out, when it comes to day to day spending I've had no issues with Kroo so far and I've been using them as my main account since November.

Sallyforth

No issues with Kroo for me.  Easy to open and quick.  Did a couple of small transfers to check which were fine.  Now holding £25K to make 3% easy access interest.

typistretired

Didn’t open my account immediately had to submit by email bank statement proof of address. Took a few more days but they did email me to apologise for delay. HSBC does not like them wanting to ping a deposit from my current account they keep blocking even though Kroo is now a payee on my current account. Where does it show the interest on the app?

SanguineOnSaturn

It doesn'tt see to show the interest in the app. It's on a statement which you seem to be able to generate whenever you like. I also saw it in the faqs.

petegreenfield

NotWhereIWantToBe said:

I am still waiting for my account to be opened - applied 12 days ago so I think I will stick to Chase and Chip !

Same here. Two weeks now and counting. Not sure I’ll be trusting them with any money!

MartinT_2

petegreenfield said:

NotWhereIWantToBe said:

I am still waiting for my account to be opened - applied 12 days ago so I think I will stick to Chase and Chip !

Same here. Two weeks now and counting. Not sure I’ll be trusting them with any money!

Same position and does not inspire any confidence. 

Leew89

I opened an account with Kroo to get the £20 from TCB. One of the stipulations was to deposit £50, which I have done.

The T&C's don't say the money has to stay there. Does anyone know different? Otherwise I want to transfer it back out.

overspender22

It’s now been 15 days since I started a chat with Kroo in app. No response despite follow up messages. Tried another chat and also no response. Tried emailing and no response after 2 full days. 

Absolutely disgusting service. 

Leew89

overspender22 said:

It’s now been 15 days since I started a chat with Kroo in app. No response despite follow up messages. Tried another chat and also no response. Tried emailing and no response after 2 full days. 

Absolutely disgusting service. 

Bizarre. I opened an account on Tuesday, did the photo ID and had it verified within an hour. I wonder if they're back to clearing 'live' applications straight away and have parked the backlog.

Not good, though.