Curry’s Item won’t refund or exchange

Jenni_D

CoolHotCold said:
They have no right to cancel a in store transaction.  

But the OP said:

Bangerchick said:

I bought a new dishwasher via Curry’s click and collect

Does that mean they ordered and paid online then collected, or ordered then paid on collection? The former is still a distance transaction - the delivery point matters not at all. (If the latter then you're right).

CoolHotCold

Looks like they've changed since last time i checked.

Previously if you collected something in store such as a LSTV or TumbleDryer it was always Pay in store, looks like they've changed since and allowed for payment up front as an option as well.

Ergates

the_lunatic_is_in_my_head said:

I purchased something from the Currys eBay store a few months back, zero durable information was provided.

If they didn't provide the OP with the required information on the right to cancel then the OP would still be within the cancellation period. If they didn't advise the OP must return the goods and provide the cost of this then Currys would have to collect at their cost also.  

OP the easiest way to answer this is to post screenshots/photos of all emails, messages and paperwork (with personal information redacted). 

I made an online order from Curry's relatively recently and the relevant information was provided in a durable format with the order confirmation.  This was a delivery order - but click and collect is the same process, just a different delivery option.

Therefore it seems very unlikely that the OP wasn't provided with the same information.

Moreover - given the OP installed and used the dishwasher several times, then the reduction in refund from excessive handling would be quite considerable.

longjohnjohnson

the_lunatic_is_in_my_head said:

I purchased something from the Currys eBay store a few months back, zero durable information was provided.

If they didn't provide the OP with the required information on the right to cancel then the OP would still be within the cancellation period. If they didn't advise the OP must return the goods and provide the cost of this then Currys would have to collect at their cost also.  

OP the easiest way to answer this is to post screenshots/photos of all emails, messages and paperwork (with personal information redacted). 

This is often provided on the back of invoices or receipts.

For example. And that is a Curry's receipt in case you were wondering.

TadleyBaggie

longjohnjohnson said:

For example. And that is a Curry's receipt in case you were wondering.

Not really, but I was wondering why you uploaded an inverted image...

longjohnjohnson

TadleyBaggie said:

longjohnjohnson said:

For example. And that is a Curry's receipt in case you were wondering.

Not really, but I was wondering why you uploaded an inverted image...

So the T&C's on the reverse of the receipt are legible.

And the reason why I pointed out it was a Curry's receipt was to fend off the obvious point-scoring response of "OK, but what do Curry's do?"

Clearly, it didn't save me any time posting a reply to that so thanks I guess.

Jenni_D

Until you pointed them out I didn't even see them. So any such terms are not clearly provided. (Maybe they're more obvious in real life vs a photo).

Looking at them (as best as I can) I'm dubious about whether what's written conforms to what the legislation requires. For example the wording suggests (and may lead a consumer to believe) that a full refund, exchange or repair (in respect of faulty goods) is only available for 30 days.

the_lunatic_is_in_my_head

longjohnjohnson said:

the_lunatic_is_in_my_head said:

I purchased something from the Currys eBay store a few months back, zero durable information was provided.

If they didn't provide the OP with the required information on the right to cancel then the OP would still be within the cancellation period. If they didn't advise the OP must return the goods and provide the cost of this then Currys would have to collect at their cost also.  

OP the easiest way to answer this is to post screenshots/photos of all emails, messages and paperwork (with personal information redacted). 

This is often provided on the back of invoices or receipts.

For example. And that is a Curry's receipt in case you were wondering.

That only shows their company policy as it mentions unopened, unused (which if it was an in store purchase is fine). 

the_lunatic_is_in_my_head

Ergates said:

the_lunatic_is_in_my_head said:

I purchased something from the Currys eBay store a few months back, zero durable information was provided.

If they didn't provide the OP with the required information on the right to cancel then the OP would still be within the cancellation period. If they didn't advise the OP must return the goods and provide the cost of this then Currys would have to collect at their cost also.  

OP the easiest way to answer this is to post screenshots/photos of all emails, messages and paperwork (with personal information redacted). 

I made an online order from Curry's relatively recently and the relevant information was provided in a durable format with the order confirmation.  This was a delivery order - but click and collect is the same process, just a different delivery option.

Therefore it seems very unlikely that the OP wasn't provided with the same information.

Moreover - given the OP installed and used the dishwasher several times, then the reduction in refund from excessive handling would be quite considerable.

Currys are one of the few companies who have the terms correct on their website and if they are giving that in a durable medium that's a good thing too  

Worth a note if a trader doesn't provide the required info they can't reduce the refund for diminished value

https://www.legislation.gov.uk/uksi/2013/3134/regulation/34

(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

(10) An amount that may be recovered under paragraph (9)—

(a)may be deducted from the amount to be reimbursed under paragraph (1);

(b)otherwise, must be paid by the consumer to the trader.

(11) Paragraph (9) does not apply if the trader has failed to provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2.

Alderbank

the_lunatic_is_in_my_head said:

longjohnjohnson said:

the_lunatic_is_in_my_head said:

I purchased something from the Currys eBay store a few months back, zero durable information was provided.

If they didn't provide the OP with the required information on the right to cancel then the OP would still be within the cancellation period. If they didn't advise the OP must return the goods and provide the cost of this then Currys would have to collect at their cost also.  

OP the easiest way to answer this is to post screenshots/photos of all emails, messages and paperwork (with personal information redacted). 

This is often provided on the back of invoices or receipts.

For example. And that is a Curry's receipt in case you were wondering.

That only shows their company policy as it mentions unopened, unused (which if it was an in store purchase is fine). 

The image is of a till receipt. 
Till receipts are only issued for in-store purchases.