Wizz Air

matthew26

onashoestring said:

You are entitled to receive the full costs of the alternative flight from Wizzair .

you can escalate your complaint to avaitionADR.

https://www.aviationadr.org.uk/

this thread is worth reading https://forums.moneysavingexpert.com/discussion/6370287/has-anyone-managed-to-claim-back-from-wizz-air

This is great, thanks so much. I will update this thread when I have further news / ouctome.

matthew26

*Update*

ADR today provided a Determination in my favour and requested my bank details as these will be passed on to Wizz Air in order to pay to me.

However, the Determination PDF does not specify how much compensation Wizz Air are required to pay me. I have emailed ADR, but wondering where I could find this?

Also, despite this positive ruling, is there any guarantee Wizz Air will actually pay up? My claim was the difference in re-routing costs and the cancelled flight refund Wizz Air made.

Many thanks.

Yawn

If you're unhappy, you can go take your complain elsewhere (small claims court?) but the airline is mean to be bound by their ruling and pay out within 30 working days. The FAQ says that you can raise a support ticket if they don't. 

Do keep us posted? I just won a similar battle with Lufthansa but their very dodgy (German!) ADR is giving them six weeks and I'm similarly very curious what will happen.