Wizz Air

MatthewQ123

**Update**

Wizz Air replied to my claim for expenses on day 28/30 (sent to junk mail - do check!). They have offered me a 1/3 of my claim (forced to pay for x3 very expensive BA flights after they cancelled the flight and could not re-route me).

This is in addition to a swift refund of the Wizz Air flights we had booked.

Should I accept and cut my losses or should I continue and pursue for the full amount (or for an increased partial offer)? Anyone have experience of this? I'm quite suprised they actually responded and offered a partial amount. Thoughts welcome.

Thank you,

Matthew

onashoestring

MatthewQ123 said:

**Update**

Wizz Air replied to my claim for expenses on day 28/30 (sent to junk mail - do check!). They have offered me a 1/3 of my claim (forced to pay for x3 very expensive BA flights after they cancelled the flight and could not re-route me).

This is in addition to a swift refund of the Wizz Air flights we had booked.

Should I accept and cut my losses or should I continue and pursue for the full amount (or for an increased partial offer)? Anyone have experience of this? I'm quite suprised they actually responded and offered a partial amount. Thoughts welcome.

Thank you,

Matthew

It looks like Wizzair are paying for your additional expenses only and not for the other 2 people travelling with you . 

This is because Hungarian law requires that Wizzair obtain written permission for you to deal with the matter on behalf of your travelling companions.

So you need to submit a  signed document from each of the other passengers on the booking  authorising you to receive the money  on their behalf . 

matthew26

*Further update*

Wizz Air replied to the power of attorney / claim is for 3 passengers by saying that they acknowledge the claim is for x3, but the total amount they have offered in compensation remains the same. Any ideas on how I can challenge this or is time to just accept?

onashoestring

matthew26 said:

*Further update*

Wizz Air replied to the power of attorney / claim is for 3 passengers by saying that they acknowledge the claim is for x3, but the total amount they have offered in compensation remains the same. Any ideas on how I can challenge this or is time to just accept?

Claim for compensation and expenses are different things .

What is the amount they are offering- is it the set compensation amount ? 

My understanding is that you have made a claim for the additional expense of re-routing 3 passengers minus the refund for the original flight (that you have already received
) is that correct? 

matthew26

onashoestring said:

matthew26 said:

*Further update*

Wizz Air replied to the power of attorney / claim is for 3 passengers by saying that they acknowledge the claim is for x3, but the total amount they have offered in compensation remains the same. Any ideas on how I can challenge this or is time to just accept?

Claim for compensation and expenses are different things .

What is the amount they are offering- is it the set compensation amount ? 

My understanding is that you have made a claim for the additional expense of re-routing 3 passengers minus the refund for the original flight (that you have already received
) is that correct? 

Thanks for replying.

My claim is for expenses for re-routing to BA, Wizz Air are using the term 'compensation'.

They have offered a total of 450euro for x3 passengers. Yes, they have refunded the original Wizz Air cancelled flight for x3 passengers. Here is a copy of their latest email minus names and claim ID etc: My claim is for £1300 (x3 one way flights on BA as Wizz cancelled and could not offer me an alternative).

Thank you for contacting Wizz Air Customer Service Department.

Regarding your request, we would like to compensate for the ticket price difference with another airline for all passengers from the reservation. The total amount for 3 passengers to be compensated is 450 EUR.

To process a refund to your bank account, you will need to provide us with the following information:

•    IBAN (International Bank Account Number);
•    SWIFT/ BIC;
•    Full name of the bank;
•    Account holder’s name;
•    Account currency.

If you want to receive a refund in the national currency (MKD / BAM / HUF / PLN / RSD), the domestic bank account number is required instead of IBAN. 

Again, please accept our deepest apologies for the inconvenience and disappointment caused.

We look forward to your reply.

Kind regards,

matthew26

Just to add to the above, yes my claim is for expenses for re-routing x3 minus the refund from Wizz Air already received.

onashoestring

What was the exact cost of the 3 x BA flights ?
( exact figure not rounded up or down ) did you pay in euros or £s ? 

How much was the refund for the original flights ? ( exact figure not rounded up or down ) 

matthew26

onashoestring said:

What was the exact cost of the 3 x BA flights ?
( exact figure not rounded up or down ) did you pay in euros or £s ? 

How much was the refund for the original flights ? ( exact figure not rounded up or down ) 

Thanks.

1. Exact cost of 3 x BA flights: £1678.71 - paid in pounds

2. Exact Wizz Air refund £307.77 - refunded to credit card in pounds

My claim to Wizz Air: £1370.94

matthew26

Hi, any advice on the above on how to proceed would be great. Thanks in advance. Matthew

onashoestring

You are entitled to receive the full costs of the alternative flight from Wizzair .

you can escalate your complaint to avaitionADR.

https://www.aviationadr.org.uk/

this thread is worth reading https://forums.moneysavingexpert.com/discussion/6370287/has-anyone-managed-to-claim-back-from-wizz-air