Can't find an electric supplier

Mstty

Freeweee said:

Mstty said:

Just to check have you emailed them.as well? People are giving you all manner of options but not sure if you are trying any of them?

And where am I supposed to send this email to?

To Here you even replied to Gerry !!!!!! This is the point everyone is giving you all these avenues to contact them

15 June at 8:02PM

Gerry1 said:

» show previous quotes

Complaints Management Team

PO Box 226

Rotherham

S98 1PB

customerservice@britishgas.co.uk

Thanks, I will right my letter tomorrow but I think those days are now long gone. They are unstoppable now and answer to no one

What with no name and a pobox says it all realky

Ultrasonic

Freeweee said:

Ultrasonic said:

Freeweee said:
Do you think they will try and send me to prison for this

Not a chance. 

My guess is all you need to do is be a bit more patient on the phone line, making sure you have your opening meter readings ready to share.

I don't know how many times I can say this but I will try again

British gas and Scottish power have closed there phone lines to new customer

As you were replying specifically to me I'll just say that, as others have mentioned, the important point is that you are an existing customer not someone trying to switch to them.

Freeweee

Robin9 said:

Freeweee said:

I don't know how many times I can say this but I will try again

British gas and Scottish power have closed there phone lines to new customer

You already are a customer of BG

Because the  Developer/Builder Owner/Tenant was a customer of BG the moment you walked through the door and put a light switch on you were "deemed" to be a customer of BG.  All that is wanted when you do contact BG is to give them meter reads, name, billing address and your choice of tariff. Phone is best for this - go for SVT and resist any pressure to go for a fix.0330 100 0056  Just hang on - ignore those "can't take on new customer " messages

You are only a "new" customer is say after 21 days of doing that you decided to switch to say SP.   It is those types of "new" customers that most of the suppliers are saying "no" to.

I see what you are saying but they don't look at it like that. For that to happen they want an account number or they will treat you as a new customer

Ultrasonic

Freeweee said:

Robin9 said:

Freeweee said:

I don't know how many times I can say this but I will try again

British gas and Scottish power have closed there phone lines to new customer

You already are a customer of BG

Because the  Developer/Builder Owner/Tenant was a customer of BG the moment you walked through the door and put a light switch on you were "deemed" to be a customer of BG.  All that is wanted when you do contact BG is to give them meter reads, name, billing address and your choice of tariff. Phone is best for this - go for SVT and resist any pressure to go for a fix.0330 100 0056  Just hang on - ignore those "can't take on new customer " messages

You are only a "new" customer is say after 21 days of doing that you decided to switch to say SP.   It is those types of "new" customers that most of the suppliers are saying "no" to.

I see what you are saying but they don't look at it like that. For that to happen they want an account number or they will treat you as a new customer

You're using energy which British Gas are paying for. I'd be pretty sure they'll want to set you up with an account so they can charge you for it...

House_owner

You should be able to set up your account with British gas here: https://www.britishgas.co.uk/moving-home/energy-prices.html

t0rt0ise

House_owner said:

You should be able to set up your account with British gas here: https://www.britishgas.co.uk/moving-home/energy-prices.html

Be careful going through the web as they may make you pick an expensive fix rather than the cheaper variable tariff.

Robin9

Freeweee said:

I see what you are saying but they don't look at it like that. For that to happen they want an account number or they will treat you as a new customer

No they won't . I doubt if anyone on this forum when they have moved house has  known an account number  All I've ever done is ring up -  say I've moved into 23 Acacia Avenue, my name is Robin9 and here are the meter readings.

Persevere with that telephone, ignore the references to "new" and hang on - even if it takes an hour or more.