What rates are you being offered by your provider at the moment?

Mstty

nrmsmith said:

>>9.73 p/kwh gas /EDF
i wish EDF were offering me the same rate!

The best they’ve offered me so far to get me off SV is 11.02 p/kwh; so I’m wondering why they are penalising me by comparison?

I also have elect from them and was fortunate to fix last Oct at 23p/kwh and SC 27p per day for 3 years until Sept 2024. Although this was a big jump from the 15p/kwh we have previously been charged I am really pleased I fixed when I did!

So I am wondering whether the reason they are offering me such a poor gas tariff to fix is to try and claw back some of their “loss” on my current electricity supply?   (Not that I use that much - my monthly electric usage is only about £50 inc VAT)

You could always contact them asking why other people are being offered a better rate and lodge a complaint to see if they match the rates people post here.

Would be interested on how you get on.

If you don't ask you will never know.

QrizB

nrmsmith said:

>>9.73 p/kwh gas /EDF
i wish EDF were offering me the same rate!
The best they’ve offered me so far to get me off SV is 11.02 p/kwh; so I’m wondering why they are penalising me by comparison?

Can I ask how you ended up with fixed-rate electricity but variable-rate gas with EDF? Were you one of the gas-only customers who were SoLR'd across?

EDF's gas-only fixes are much worse than their dual-fuel ones (you'll find lots of people with the same complaint over on the "Zog has gone" thread). Since you already have a good electricity fix with EDF, I imagine you're being offered the same options a gas-only customer would.

You would probably qualify for a new dual-fuel fix but I imagine you dson't want to start paying 35+p/kWh for your electricity?

You could try contacting EDF customer services. Your current electric fix probably has an associated gas tariff; if you're extremely lucky they might let you move your gas onto the same fix?

nrmsmith

QrizB said:

Can I ask how you ended up with fixed-rate electricity but variable-rate gas with EDF?

I was unfortunately SOLR’d to EDF for elect when Green Network Energy went bust in Jan 21 and then again for gas when Zog went bust late last year.  It’s been a hell of a year 😂

QrizB

nrmsmith said:

QrizB said:

Can I ask how you ended up with fixed-rate electricity but variable-rate gas with EDF?

I was unfortunately SOLR’d to EDF for elect when Green Network Energy went bust in Jan 21 and then again for gas when Zog went bust late last year.  It’s been a hell of a year 😂

Sounds familiar, the same happened to me

stephenjames16

I've been offered a deal by British gas that doesn't seem to add up.

Gas - 30.645p per day standing charge (£111.85 per year)
10.506p per kWh (12,000 units estimate = £1260.72)

So I work that out as £1372.57 per year, but BG are showing it as £926.92

If I do the same calculations on the SVR it adds up exactly to the figure BG estimate.

Am I missing something here?

pochase

Are they saying they are using the 12000KWh national average or are they maybe using you estimated gas use?

Maybe post a screenshot here.

stephenjames16

They’ve used 12000 as my estimated usage

pochase

Completely agree with you, the figure is wrong and your £1372.57 should be the one they use.

 I am just not agreeing with you that they use the SVT to calculate the £926.92,  I get more to a figure of6.8p to 6.9p instead of 7.2p to 7.4p depending on region. But if I add 5% VAT (a second time as it should be included and only to unit rate, not to standing charge) it almost matches up. Does not make any sense at all.

stephenjames16

Sorry, maybe I didn’t explain that bit very well. Here’s the screenshot of the SVT that does work out

smeeko

Is anyone else having a problem with BG not following through on switching your tariff once instructed?
After reading the forum for guidance I switched on 16th May, email acknowledgement came immediately. Then nothing! 
Went on a BG site and app a few times and it told me I was in process of switching, but still nothing and still showing me I was on People's Energy tariff.
Went back on last week, site allowed me to select again, email came in acknowledging, but a week later still nothing happening.
Trying to get in contact with them is a joke, even the bot line doesn't want to know!
Any one else similarly affected, or managed to force BG to do something?