Uber Eats cancelling promo code after delivery

Jenni_D

sheramber said:

Did you use the promo code AND the Uber credit? 

If so, that might be the problem. 

OP says the credit was in the form of a voucher which was earned (not given), and wasn't supplied by Uber Eats. IMHO to consider such a voucher as disqualifying the promo code is disingenuous.

fatboyonadiet

Aylesbury_Duck said:

Alcohol? Cigarettes? They're often exceptional items in promotions like these.

Nope, like I said, done this before and it's been fine, all standard grocery items

fatboyonadiet

sheramber said:

Did you use the promo code AND the Uber credit? 

If so, that might be the problem. 

Yes, but again, I've done that before with no issues

powerful_Rogue

fatboyonadiet said:

Hopefully this is the right board for this...

Uber eats sent me a promo code for 40% off groceries, so I applied the code, and placed an order at an eligible store, the discount applied at checkout and all was fine

However when they delivered the item, the re-adjusted the total and removed the code

I've emailed Uber support and the Twitter team, both have told me I've broken the terms (but not which one) and that they've raised it with the relevant team, who may or may not get back to me, and that they can't do anything

Can they really do this? Can I do anything? I paid for it using a mixture of some Uber credit and credit card so thinking about a chargeback, but I'm guessing they could use the same reason there

Chargeback is all or nothing. You will have to return the groceries if you go down this route.

the_lunatic_is_in_my_head

powerful_Rogue said:

fatboyonadiet said:

Hopefully this is the right board for this...

Uber eats sent me a promo code for 40% off groceries, so I applied the code, and placed an order at an eligible store, the discount applied at checkout and all was fine

However when they delivered the item, the re-adjusted the total and removed the code

I've emailed Uber support and the Twitter team, both have told me I've broken the terms (but not which one) and that they've raised it with the relevant team, who may or may not get back to me, and that they can't do anything

Can they really do this? Can I do anything? I paid for it using a mixture of some Uber credit and credit card so thinking about a chargeback, but I'm guessing they could use the same reason there

Chargeback is all or nothing. You will have to return the groceries if you go down this route.

OP's issue is with the amount, Visa advise to make a chargeback, if the amount is incorrect are they still going to insist the card owner returns the goods?

https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html#3

 What if I've been charged the wrong amount on my Visa card?

For all disputes concerning payments with a debit, credit or pre-paid card, you should contact the seller first. It may be a simple mistake that they’re happy to correct for you. If it relates to fraudulent use of your card, you are protected by our Zero Liability Policy.

If you can’t get a refund from the seller, you should make a chargeback claim within 120 days of purchase. Your claim will be easier to resolve if you can provide invoices or receipts, along with card statements to show the error. Bear in mind—if you have already received a refund from the seller, you cannot make a chargeback claim.

powerful_Rogue

the_lunatic_is_in_my_head said:

powerful_Rogue said:

fatboyonadiet said:

Hopefully this is the right board for this...

Uber eats sent me a promo code for 40% off groceries, so I applied the code, and placed an order at an eligible store, the discount applied at checkout and all was fine

However when they delivered the item, the re-adjusted the total and removed the code

I've emailed Uber support and the Twitter team, both have told me I've broken the terms (but not which one) and that they've raised it with the relevant team, who may or may not get back to me, and that they can't do anything

Can they really do this? Can I do anything? I paid for it using a mixture of some Uber credit and credit card so thinking about a chargeback, but I'm guessing they could use the same reason there

Chargeback is all or nothing. You will have to return the groceries if you go down this route.

OP's issue is with the amount, Visa advise to make a chargeback, if the amount is incorrect are they still going to insist the card owner returns the goods?

https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html#3

 What if I've been charged the wrong amount on my Visa card?

For all disputes concerning payments with a debit, credit or pre-paid card, you should contact the seller first. It may be a simple mistake that they’re happy to correct for you. If it relates to fraudulent use of your card, you are protected by our Zero Liability Policy.

If you can’t get a refund from the seller, you should make a chargeback claim within 120 days of purchase. Your claim will be easier to resolve if you can provide invoices or receipts, along with card statements to show the error. Bear in mind—if you have already received a refund from the seller, you cannot make a chargeback claim.

I don't know, Do you? I presume they would if the OP accepted the goods being aware of the revised price. Even if he hadn't can you imagine everyone claiming a chargeback and being allowed to keep the goods if they were overcharged? Maybe @born_again could enlighten us both.

PS - OP didn't say it was Visa, could also be Mastercard or Amex.

the_lunatic_is_in_my_head

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

fatboyonadiet said:

Hopefully this is the right board for this...

Uber eats sent me a promo code for 40% off groceries, so I applied the code, and placed an order at an eligible store, the discount applied at checkout and all was fine

However when they delivered the item, the re-adjusted the total and removed the code

I've emailed Uber support and the Twitter team, both have told me I've broken the terms (but not which one) and that they've raised it with the relevant team, who may or may not get back to me, and that they can't do anything

Can they really do this? Can I do anything? I paid for it using a mixture of some Uber credit and credit card so thinking about a chargeback, but I'm guessing they could use the same reason there

Chargeback is all or nothing. You will have to return the groceries if you go down this route.

OP's issue is with the amount, Visa advise to make a chargeback, if the amount is incorrect are they still going to insist the card owner returns the goods?

https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html#3

 What if I've been charged the wrong amount on my Visa card?

For all disputes concerning payments with a debit, credit or pre-paid card, you should contact the seller first. It may be a simple mistake that they’re happy to correct for you. If it relates to fraudulent use of your card, you are protected by our Zero Liability Policy.

If you can’t get a refund from the seller, you should make a chargeback claim within 120 days of purchase. Your claim will be easier to resolve if you can provide invoices or receipts, along with card statements to show the error. Bear in mind—if you have already received a refund from the seller, you cannot make a chargeback claim.

I don't know, Do you?

No that's why I asked  

With something like groceries possibly being tricky to return due to their nature I wondered if it was a hard rule of no return, no chargeback. 

Thrugelmir

fatboyonadiet said:

sheramber said:

Did you use the promo code AND the Uber credit? 

If so, that might be the problem. 

Yes, but again, I've done that before with no issues

Used the same promotional code twice?

powerful_Rogue

the_lunatic_is_in_my_head said:

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

fatboyonadiet said:

Hopefully this is the right board for this...

Uber eats sent me a promo code for 40% off groceries, so I applied the code, and placed an order at an eligible store, the discount applied at checkout and all was fine

However when they delivered the item, the re-adjusted the total and removed the code

I've emailed Uber support and the Twitter team, both have told me I've broken the terms (but not which one) and that they've raised it with the relevant team, who may or may not get back to me, and that they can't do anything

Can they really do this? Can I do anything? I paid for it using a mixture of some Uber credit and credit card so thinking about a chargeback, but I'm guessing they could use the same reason there

Chargeback is all or nothing. You will have to return the groceries if you go down this route.

OP's issue is with the amount, Visa advise to make a chargeback, if the amount is incorrect are they still going to insist the card owner returns the goods?

https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html#3

 What if I've been charged the wrong amount on my Visa card?

For all disputes concerning payments with a debit, credit or pre-paid card, you should contact the seller first. It may be a simple mistake that they’re happy to correct for you. If it relates to fraudulent use of your card, you are protected by our Zero Liability Policy.

If you can’t get a refund from the seller, you should make a chargeback claim within 120 days of purchase. Your claim will be easier to resolve if you can provide invoices or receipts, along with card statements to show the error. Bear in mind—if you have already received a refund from the seller, you cannot make a chargeback claim.

I don't know, Do you?

No that's why I asked  

With something like groceries possibly being tricky to return due to their nature I wondered if it was a hard rule of no return, no chargeback. 

True, but on the other hand you can't use the groceries and then expect a full refund. We shall see when the expert turns up.

screech_78

Thrugelmir said:

fatboyonadiet said:

sheramber said:

Did you use the promo code AND the Uber credit? 

If so, that might be the problem. 

Yes, but again, I've done that before with no issues

Used the same promotional code twice?

This is my thinking. Possibly a new customer code that OP has used before and therefore isn’t eligible for.