Uber Eats cancelling promo code after delivery

fatboyonadiet

Hopefully this is the right board for this...

Uber eats sent me a promo code for 40% off groceries, so I applied the code, and placed an order at an eligible store, the discount applied at checkout and all was fine

However when they delivered the item, the re-adjusted the total and removed the code

I've emailed Uber support and the Twitter team, both have told me I've broken the terms (but not which one) and that they've raised it with the relevant team, who may or may not get back to me, and that they can't do anything

Can they really do this? Can I do anything? I paid for it using a mixture of some Uber credit and credit card so thinking about a chargeback, but I'm guessing they could use the same reason there

pinkshoes

If they're saying you have broken the terms, then I would be pushing them to specify WHICH term you have broken, and threatening them with a chargeback if they cannot tell you which one.

Did you break any of their terms? Have you checked the promo details they sent you, clicked on the T&Cs and looked through them thoroughly? If not, I'd start by doing that so you can be sure you have not broken any terms!

born_again

Was there a spend limit for the discount? 
And due to missing or substituted items meant the value was under the limit?

Ath_Wat

What was the Uber credit from?  If it was part of some other offer they might not be combinable.

fatboyonadiet

pinkshoes said:

If they're saying you have broken the terms, then I would be pushing them to specify WHICH term you have broken, and threatening them with a chargeback if they cannot tell you which one.

Did you break any of their terms? Have you checked the promo details they sent you, clicked on the T&Cs and looked through them thoroughly? If not, I'd start by doing that so you can be sure you have not broken any terms!

This what I keep asking them and they won't confirm which

I've double checked and can't see anything

fatboyonadiet

born_again said:

Was there a spend limit for the discount? 
And due to missing or substituted items meant the value was under the limit?

Yes, had to spend over £20, which I did, no substitutes or missing items

fatboyonadiet

Ath_Wat said:

What was the Uber credit from?  If it was part of some other offer they might not be combinable.

it was a voucher redeemed from a survey site, I've used it before with no issues

jimbo6977

Had you bought non-discountable items like baby milk or lottery tickets or....

fatboyonadiet

jimbo6977 said:

Had you bought non-discountable items like baby milk or lottery tickets or....

No, all normal standard groceries

Aylesbury_Duck

Alcohol? Cigarettes? They're often exceptional items in promotions like these.

sheramber

Did you use the promo code AND the Uber credit? 

If so, that might be the problem.