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Poor service from Estate Agent

245

Comments

  • itssmallstuff
    itssmallstuff Posts: 96 Forumite
    10 Posts First Anniversary Name Dropper
    Sandtree said:
    itssmallstuff said:
    user1977 said:
    They'll sue you for the balance, I expect.
    Do you think they can share my personal data with 3rd party sales progression companies without my explicit consent?
    Need to read their Privacy Notice, almost certainly it will cover sharing your data with their operational partners
    That's all I could find about sharing data with 3rd parties
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    itssmallstuff said:
    Sandtree said:
    itssmallstuff said:
    user1977 said:
    They'll sue you for the balance, I expect.
    Do you think they can share my personal data with 3rd party sales progression companies without my explicit consent?
    Need to read their Privacy Notice, almost certainly it will cover sharing your data with their operational partners
    That's all I could find about sharing data with 3rd parties
    You mentioned contract... have you checked their Privacy Notice on their website?
  • itssmallstuff
    itssmallstuff Posts: 96 Forumite
    10 Posts First Anniversary Name Dropper
    Sandtree said:
    itssmallstuff said:
    Sandtree said:
    itssmallstuff said:
    user1977 said:
    They'll sue you for the balance, I expect.
    Do you think they can share my personal data with 3rd party sales progression companies without my explicit consent?
    Need to read their Privacy Notice, almost certainly it will cover sharing your data with their operational partners
    That's all I could find about sharing data with 3rd parties
    You mentioned contract... have you checked their Privacy Notice on their website?
    Nope, did not check website. Should it not all be clearly mentioned on the contract? I'll try to find the privacy policy on website and have a read
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    itssmallstuff said:
    Sandtree said:
    itssmallstuff said:
    Sandtree said:
    itssmallstuff said:
    user1977 said:
    They'll sue you for the balance, I expect.
    Do you think they can share my personal data with 3rd party sales progression companies without my explicit consent?
    Need to read their Privacy Notice, almost certainly it will cover sharing your data with their operational partners
    That's all I could find about sharing data with 3rd parties
    You mentioned contract... have you checked their Privacy Notice on their website?
    Nope, did not check website. Should it not all be clearly mentioned on the contract? I'll try to find the privacy policy on website and have a read
    No, they can rely on what's available publicly like on websites... many people who share personal data (eg IP address) will not be under contract
  • anselld
    anselld Posts: 8,683 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 24 March 2022 at 7:31AM
    What does your contract actually say about sales progression?  I doubt it is part of the formally expected service.  Many agents will do it because it is in their own interest to make sure they get paid but they are probably not contractually obliged and they do not actually have any authority to make things happen faster.; that is entirely down to the solicitors.
  • BigH1979
    BigH1979 Posts: 30 Forumite
    Third Anniversary 10 Posts
    Im with you OP. Complain to them and ask for a discount, it can’t hurt. Tell them you will give them a bad review. One of the only sectors to have benefitted in the last 2 years is EA’s what with SD holiday and increased prices/%’s. Hold them to account for poor service wherever you can. I would expect them to do all the things you listed and if they have been outsourcing then they should be auditing the performance of those ‘partners’.
  • 74jax
    74jax Posts: 7,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Did your solicitor not confirm the chain and advise when exchange would be? 

    What questions did you give the EA that didn't need to be legally correct (ie given through the sol?) 
    Forty and fabulous, well that's what my cards say....
  • pinkshoes
    pinkshoes Posts: 20,607 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    They found you a proceedable buyer and the sale has now exchanged, so this is what they get paid for.

    I would personally just pay it then make sure I leave an online review making sure others know they outsource their post offer work so you end up doing lots of the chasing yourself. Keep it polite and factual.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • itssmallstuff
    itssmallstuff Posts: 96 Forumite
    10 Posts First Anniversary Name Dropper
    anselld said:
    What does your contract actually say about sales progression?  I doubt it is part of the formally expected service.  Many agents will do it because it is in their own interest to make sure they get paid but they are probably not contractually obliged and they do not actually have any authority to make things happen faster.; that is entirely down to the solicitors.
    I think you are correct. Contract does not mention sales progression at all. Just about finding a buyer... 

    It's very annoying.. I was so close to choosing online estate agent with fraction of cost but went with local agent due to sales progression and service promises.

    I'll try a little before paying them in full. Let all the warning letters come though... They cant surly hurt my credit score, can they... 
  • penners324
    penners324 Posts: 3,545 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Surely your complaint is about the Progressor? Didn't they contact you?
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