Tried to return item to CEX 5 minutes after purchase, no refund only voucher?

pinkshoes

Abandoning your item in the shop is classified as you giving it away. It does not get you a refund. If you contact your card provider and start a chargeback then the shop will contest it and win.

Either go in and collect the item or get the voucher and use it against something else.

How much was it?

mattyprice4004

If you could just dump things on the desk of a shop and therefore win a chargeback, everyone would do it. 
Unfortunately they're in the right here - when buying from a shop you have no right to return. A voucher is more than they legally have to give you; they could just tell you they don't accept returns. 

bris

You need a high speed HDMI cable for 4k they usualy always have High speed writen on them. If it's not then then it's not doing 4k.

Gavin83

It was your responsibility to check the item you purchased worked with what you wanted it for. It doesn’t seem they advertised it incorrectly either as it works with 4K, just not at a refresh rate you consider acceptable.

Ultimately you have no right to a refund. As someone else said if dumping an item with the retailer meant you could claim a refund everyone would do it. I suspect you’ve lost the money and the cable but you could go in and see if they remember you and accept the vouchers.

Sandtree

bris said:

You need a high speed HDMI cable for 4k they usualy always have High speed writen on them. If it's not then then it's not doing 4k.

The cable is 1.4 so will do 4K, just not at the desired refresh rate

cx6

Would they not take the cable in part exchange for one that would suit your needs?

Manxman_in_exile

cx6 said:

Would they not take the cable in part exchange for one that would suit your needs?

They don't need to take it back in part-ex now...    

soolin

cx6 said:

Would they not take the cable in part exchange for one that would suit your needs?

OP no longer has the cable now so would have nothing to part exchange even if CEX were willing. 

ctsoton

After complaining via Twitter, I have received a full refund.

theonlywayisup

ctsoton said:

After complaining via Twitter, I have received a full refund.

Good to post back with the result.  I do hope you realise you have been very lucky and CEX have been generous to you.