CPMS

Tysernans2018

**UPDATE ** Complaint to DVLA fell on deaf ears, their response, done nothing wrong in this case 

BrownTrout

Tysernans2018 said:

**UPDATE ** Complaint to DVLA fell on deaf ears, their response, done nothing wrong in this case 

Please copy over their response.

Fruitcake

Tysernans2018 said:

**UPDATE ** Complaint to DVLA fell on deaf ears, their response, done nothing wrong in this case 

Imagine my surprise.

I suggest you now complain to the ICO about the DVLA releasing (selling) your personal data that was subsequently unlawfully processed by the recipient who issued a NTK with false information.

The ICO are already investigating the DVLA's release of keeper data, but when I complained they said they would not investigate individual complaints until the general investigation has been completed. It's still worth doing because every complaint is another nail in the coffin.

Umkomaas

Fruitcake said:

Tysernans2018 said:

**UPDATE ** Complaint to DVLA fell on deaf ears, their response, done nothing wrong in this case 

Imagine my surprise.

I suggest you now complain to the ICO about the DVLA releasing (selling) your personal data that was subsequently unlawfully processed by the recipient who issued a NTK with false information.

The ICO are already investigating the DVLA's release of keeper data, but when I complained they said they would not investigate individual complaints until the general investigation has been completed. It's still worth doing because every complaint is another nail in the coffin.

Read this thread:

https://forums.moneysavingexpert.com/discussion/6290268/dvla-misuse-of-personal-data-under-gdpr-group-action-no-win-no-fee/p1

D_P_Dance

Complain to your MP and consider raising the matter with your local Trading Standards Officer 

Tysernans2018

Thanks all, I am awaiting a reply from CPMS before I go to the ICO,  my MP and the companies trade association,  the IPC will receive complaints today 

Tysernans2018

BrownTrout said:

Tysernans2018 said:

**UPDATE ** Complaint to DVLA fell on deaf ears, their response, done nothing wrong in this case 

Please copy over their response.

Dear Mr XXXXXX,

 

Thank you for your email of 23rd February about the release of information from the Driver and Vehicle Licensing Agency’s (DVLA) vehicle register.

 

The DVLA takes the protection and security of its data very seriously and has procedures in place to ensure data is disclosed only where it is lawful and fair to do so and where the provisions of the Data Protection Law are met. The Agency must strike a balance between ensuring the privacy of motorists is respected while enabling those who may have suffered loss or damage to seek redress.

 

While seeking to ensure that vehicle keeper data is released only in appropriate circumstances, it is not a matter for the Agency to decide on the merits of individual cases or to arbitrate in any civil disputes between motorists and private car park enforcement companies. The DVLA cannot regulate any aspect of a company’s business. Any representations should be made to the landowner or his agent. The DVLA releases information on the basis that reasonable cause is demonstrated.

 

The DVLA cannot determine liability when dealing with requests for information. Under the regulations, the DVLA discloses keeper information as a first point of contact to help investigate where liability might lie. If a motorist feels that they have been unfairly sent a parking charge notice they may want to appeal it. To do this, they should follow the guidance on how to make an appeal which is included on the parking charge notice they received.            

 

To help ensure motorists are treated fairly when any private parking charge is pursued the DVLA discloses vehicle keeper information only to companies that are members of an appropriate Accredited Trade Association (ATA). The purpose of requiring a company to be a member of an ATA is to ensure that those who request DVLA information are legitimate companies that operate within a code of practice that promotes fair treatment of the motorist and ensures that there is a clear set of standards for operators.

 

The company in question, Car Park Management Services (CPMS) Ltd, is a member of the International Parking Community Ltd (IPC) which is an Accredited Trade Association for the parking industry. The IPC’s code of practice is published on its website at www.theipc.info under the heading Accredited Operators Scheme. If a member of this AOS does not comply with the code of practice, it may be suspended or expelled, during which time no data will be provided to it by the DVLA.    If you feel that any of the practices used by the company do not comply with the IPC’s code of practice, you may wish to contact the IPC at P O Box 431, Knutsford, WA16 1EP.

 

I trust I have explained matters but, if you remain unhappy with the service you have received, you can write to our Complaints Team and I have provided a link to our complaints procedure for your reference:

https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure

Yours sincerely

 

Andrea Black

Assurance Officer

Data Assurance Team - Information Assurance & Governance

Strategy, Policy & Communications Directorate | C2 / East | DVLA  | Swansea | SA99 1DY

Tysernans2018

Complaint sent to my MP 

Fruitcake

I think you need to wait for the response from the PPC before complaining to the IPC.

Tysernans2018

**UPDATE** My MP has requested the NTK and all correspondence sent and received so far