Items stolen while in Hermes care

born_again

Lap said:

So just thought I would update you on this issue.... 

Firstly this was an item (Pair of speakers) I had sold on another forum that I'm a member of & was sold to another person.
So charge back isn't an option
Hermes have now pretty much washed their hands of this case as as they keep telling me the item was delivered as far as they were concerned & apparently the box wasn't tampered with as far as they can tell (pic attached) not sure how they can tell from that pic....... 🤔 The Hermes delivery driver even witnessed this but they haven't even spoken to him....... 
Police really aren't interested either as they don't know which county the theft took place (I asked Hermes for the weight of the parcel, as it must have been weighed at their hub, they only keep the data for 14 days, even though they didn't start an investigation till 5 weeks later & only when I phoned to complain) 
After taking some legal advice, I was advised that even if I took them to court they would most likely side with Hermes as they had delivered the item. So proofing that it was stolen while in Hermes care would be difficult. 

As you can probably guess I'm not too happy with this as I'm now a few hundred pounds out of pocket 

So who supplied this picture?
As it would be very odd for a delivery driver to wait while box is opened? Especially a Hermes one given the amount they get paid per delivery.
Odd that door is shut as well.

Ms_Chocaholic

Yes I thought it was odd that the door was shut too, also there are no scissors or a knife or anything in the picture to show what the box was open with, no loose sellotape strands either  Have you checked on Streetview that the door matches the door you delivered to.

Where in the country was the delivery to.