Items stolen while in Hermes care

TadleyBaggie

Lap said:

TadleyBaggie said:

Should have been weighed when it was handed over and noted.

Never known Hermes to weigh anything when handed over (

You could be right, I rarely send stuff but I recall one of the local corner shops I did use definitely weighed it, however I just checked they are not an agent for Hermes (or DPD) so I'm not sure who I send it through now.

mikb

When I (mistakenly) used Hermes drop-off, nothing was weighed. Same for Collect+ (but a much better service though!)

In the event the item is over size/over weight, Hermes' infallible laser scanner and precision weigher will step in to surcharge you (whilst not retaining any evidence of the size or weight, should you be cheeky enough to tell them they are wrong!)

On delivery, Hermes barely have time to drop the item off/scan it, so I doubt there's any weight check at the point of delivery either, so you have a real evidence problem when packages become "lighter in transit".

LaDerniereSemaine

mikb said:

When I (mistakenly) used Hermes drop-off, nothing was weighed. Same for Collect+ (but a much better service though!)

In the event the item is over size/over weight, Hermes' infallible laser scanner and precision weigher will step in to surcharge you (whilst not retaining any evidence of the size or weight, should you be cheeky enough to tell them they are wrong!)

On delivery, Hermes barely have time to drop the item off/scan it, so I doubt there's any weight check at the point of delivery either, so you have a real evidence problem when packages become "lighter in transit".

I'd be surprised if any courier weighed parcels after they were loaded onto the van.  I'm not sure what the point would be anyway as an unscrupulous delivery driver could just add a few things to the scale to get it to match the required weight after they'd removed the item.

lisyloo

Lap said:

lisyloo said:

you could take Hermes to the small claims court.

do you have proof that an unopened box arrived?
e.g. pictures of untampered box on a set of scales showing a weight?
The case will be judged on the “balance of probabilities” when Hermes say they delivered a full box and your seller says an empty box.

I was thinking about the small claims court, but again if I loose that I'll be even more money out of pocket...... 🤔

The only evidence I have is from a pic of the box after it was opened by the recipient, he did have the Hermes delivery driver wait to witness the box being opened, as he knew something was wrong by how much it weighed. 
I'm trying to get the weight of the box off of Hermes as it must have been weighed somewhere in their system, so that would give me some indication of when the items were taken, but not really holding out much hope. 

Cheers Martyn 

Yes you’d have to pay for the small claims court (unless you have legal insurance which you haven’t answered).
its meant to be inexpensive but depends on the value of the parcel as to whether it’s worth it.

have you checked your home insurance for legal cover?

LaDerniereSemaine

lisyloo said:

Lap said:

lisyloo said:

you could take Hermes to the small claims court.

do you have proof that an unopened box arrived?
e.g. pictures of untampered box on a set of scales showing a weight?
The case will be judged on the “balance of probabilities” when Hermes say they delivered a full box and your seller says an empty box.

I was thinking about the small claims court, but again if I loose that I'll be even more money out of pocket...... 🤔

The only evidence I have is from a pic of the box after it was opened by the recipient, he did have the Hermes delivery driver wait to witness the box being opened, as he knew something was wrong by how much it weighed. 
I'm trying to get the weight of the box off of Hermes as it must have been weighed somewhere in their system, so that would give me some indication of when the items were taken, but not really holding out much hope. 

Cheers Martyn 

Yes you’d have to pay for the small claims court (unless you have legal insurance which you haven’t answered).
its meant to be inexpensive but depends on the value of the parcel as to whether it’s worth it.

have you checked your home insurance for legal cover?

I'm not sure what good legal cover would do here, home insurance legal cover covers claims relating to your home, it's not a free (ish) way to get a lawyer for everything.

mattyprice4004

TadleyBaggie said:

Should have been weighed when it was handed over and noted.

Most drop off points are corner shops etc, they don’t have scales and the system isn’t set up to take a weight anyway. 

born_again

lisyloo said:

did you pay by credit card or debit card?
Im wondering whether you can chargeback the delivery and the insurance (although that doesn’t cover loss of the item).

OP says item was delivered (I know minus bits) so Hermies provided the service paid for. So No chargeback rights.

bris

The problem is you can't trust the buyer, you are stuck between a rock and a hardplace because you actually don't know who stole the item.

Hermes delivered the package so the insurance isn't interested.

Lap

bris said:

The problem is you can't trust the buyer, you are stuck between a rock and a hardplace because you actually don't know who stole the item.

Hermes delivered the package so the insurance isn't interested.

Yeah thats the problem I'm having, I did do alot of due diligence on the buyer before refunding them. But you just don't know, he really should have just refused the parcel.... 

lisyloo

LaDerniereSemaine said:

lisyloo said:

Lap said:

lisyloo said:

you could take Hermes to the small claims court.

do you have proof that an unopened box arrived?
e.g. pictures of untampered box on a set of scales showing a weight?
The case will be judged on the “balance of probabilities” when Hermes say they delivered a full box and your seller says an empty box.

I was thinking about the small claims court, but again if I loose that I'll be even more money out of pocket...... 🤔

The only evidence I have is from a pic of the box after it was opened by the recipient, he did have the Hermes delivery driver wait to witness the box being opened, as he knew something was wrong by how much it weighed. 
I'm trying to get the weight of the box off of Hermes as it must have been weighed somewhere in their system, so that would give me some indication of when the items were taken, but not really holding out much hope. 

Cheers Martyn 

Yes you’d have to pay for the small claims court (unless you have legal insurance which you haven’t answered).
its meant to be inexpensive but depends on the value of the parcel as to whether it’s worth it.

have you checked your home insurance for legal cover?

I'm not sure what good legal cover would do here, home insurance legal cover covers claims relating to your home, it's not a free (ish) way to get a lawyer for everything.

I don’t think that’s necessarily correct.
some of them cover consumer, employment, tax and motoring issues (convictions, faulty purchases not accidents).
as always you need to check the policy.
it usually is a good way to get free professional advice (people here are helpful but not always correct).

Personally I get a separate one after reading on here of a case where someone had an issue with their home insurer (you definitely can’t use a home insurance one to sue your home insurer).