Betfair Suspended the account

Aylesbury_Duck

sukhshant said:

Aylesbury_Duck said:

sukhshant said:

newatc said:

sukhshant said:

One of my contact had a fully verified Account with Betfair, We had a winning amount of around £ 30,000, they suspended the account. Indefinite suspension and withdrawn the deposited money. However, refuse to pay back the winning amount. Tried contacting Betfair customer care, emailed but they said its been suspended on business grounds and they winning amount cannot be withdrawn. May  I Know what can be done. Any suggestions is useful

If he is playing money on someone else's behalf (I notice the use of we) the rules have been broken.
 If he is sure no rules have been broken then emailing the CEO of Betfair has been known to have moved thinks along.

I just used We not in a way bunch of people. where can I find the email of CEO of Betfair

sukhshant said:

One of my contact had a fully verified Account with Betfair, We had a winning amount of around £ 30,000, they suspended the account. Indefinite suspension and withdrawn the deposited money. However, refuse to pay back the winning amount. Tried contacting Betfair customer care, emailed but they said its been suspended on business grounds and they winning amount cannot be withdrawn. May  I Know what can be done. Any suggestions is useful

Come on...that's a ridiculous way to describe yourself.  No one does that naturally or accidentally.

There's little point in seeking people's advice if you're going to be dishonest about the circumstances.  Something's obviously suspicious because Betfair are withholding winnings and have suspended "your" account, and you're being deliberately evasive on here.

Thanks Aylesbury, Everybody has their way to present, you didn't like it, it is completely your perspective. If you cannot advice please stay away from the forum. It is a public forum so be polite. Rest your life your thought keep it with yourself.
Thanks

Nothing impolite there, and I can and have advised.  I advised you to be honest, because you waste people's time if you withhold the whole story.

What did you mean by "One of my contact"?  Who is this contact, and how are you involved?

MattMattMattUK

Multiple users on the same account is a breach of Ts&Cs, placing bets whilst outside the country is a breach, automated betting is a breach, money laundering or card charge backs are a breach, betting patterns consistent with gambling fraud are a breach. There are multiple reasons why they can deem you in breach, none of them are from legitimate wins.

If they don't want your account as you win too much then they will close your account, but still pay out.

What is the actual reason you have had your account suspended? 

Is the person who is the legal account holder the only person who has ever logged in and/or placed bets and have all those bets been placed in accordance with the Ts&Cs?

Ergates

sukhshant said:

newatc said:

sukhshant said:

One of my contact had a fully verified Account with Betfair, We had a winning amount of around £ 30,000, they suspended the account. Indefinite suspension and withdrawn the deposited money. However, refuse to pay back the winning amount. Tried contacting Betfair customer care, emailed but they said its been suspended on business grounds and they winning amount cannot be withdrawn. May  I Know what can be done. Any suggestions is useful

If he is playing money on someone else's behalf (I notice the use of we) the rules have been broken.
 If he is sure no rules have been broken then emailing the CEO of Betfair has been known to have moved thinks along.

I just used We not in a way bunch of people. where can I find the email of CEO of Betfair

So, what exactly *did* you mean by "We had a winning amount of around" ?  

If you are using one account as a group of people then that is a breach of the terms of service.

Betfair have an annual turnover of over £2billion, they're not going to arbitrarily "steal" £30k (pocket change to them) without reason.

So, think about what the account holder was doing and *how* they were operating their account.   What might they have done that a suspicious person might consider to be weird or dodgy looking.

sheramber

Is that the Royal 'WE'?

TELLIT01

sukhshant said:

Aylesbury_Duck said:

sukhshant said:

newatc said:

sukhshant said:

One of my contact had a fully verified Account with Betfair, We had a winning amount of around £ 30,000, they suspended the account. Indefinite suspension and withdrawn the deposited money. However, refuse to pay back the winning amount. Tried contacting Betfair customer care, emailed but they said its been suspended on business grounds and they winning amount cannot be withdrawn. May  I Know what can be done. Any suggestions is useful

If he is playing money on someone else's behalf (I notice the use of we) the rules have been broken.
 If he is sure no rules have been broken then emailing the CEO of Betfair has been known to have moved thinks along.

I just used We not in a way bunch of people. where can I find the email of CEO of Betfair

sukhshant said:

One of my contact had a fully verified Account with Betfair, We had a winning amount of around £ 30,000, they suspended the account. Indefinite suspension and withdrawn the deposited money. However, refuse to pay back the winning amount. Tried contacting Betfair customer care, emailed but they said its been suspended on business grounds and they winning amount cannot be withdrawn. May  I Know what can be done. Any suggestions is useful

Come on...that's a ridiculous way to describe yourself.  No one does that naturally or accidentally.

There's little point in seeking people's advice if you're going to be dishonest about the circumstances.  Something's obviously suspicious because Betfair are withholding winnings and have suspended "your" account, and you're being deliberately evasive on here.

Thanks Aylesbury, Everybody has their way to present, you didn't like it, it is completely your perspective. If you cannot advice please stay away from the forum. It is a public forum so be polite. Rest your life your thought keep it with yourself.
Thanks

Everybody in this topic has tried to get accurate information from you in order to be able to provide meaningful advice, that includes Aylesbury_Duck.  May I respectfully suggest it is not Aylesbury, or other contributors who need to consider if their actions are helpful or polite.

born_again

sukhshant said:

One of my contact had a fully verified Account with Betfair, We had a winning amount of around £ 30,000, they suspended the account. Indefinite suspension and withdrawn the deposited money. However, refuse to pay back the winning amount. Tried contacting Betfair customer care, emailed but they said its been suspended on business grounds and they winning amount cannot be withdrawn. May  I Know what can be done. Any suggestions is useful

So as it is not your account. You have no right to contact Betfair. Only the account holder can do that.

I find the wording of this post very strange, in that it does not really make sense, other than raising more questions that any answers. 
Especially when compared to your previous posts.

cx6

This may help you see if there is a reason why they have suspended the account

https://www.bettingoffers.org.uk/articles/do-bookies-have-to-pay-out-by-law/

In particular, 

Ways Bookmakers Terms Could Be Breached

Inadvertently or not, the following are just some of the ways that you might breach a bookmaker’s terms and, possibly, see them refuse to pay out on a winning bet:

• Most sites allow one customer per address, household or shared IP address
• All sites only allow you to hold one account
• Most free bets include a term prohibiting strategies that guarantee a profit (for example backing under 2.5 goals and over)
• Some sites do not allow Courtsiding

sukhshant

MattMattMattUK said:

Multiple users on the same account is a breach of Ts&Cs, placing bets whilst outside the country is a breach, automated betting is a breach, money laundering or card charge backs are a breach, betting patterns consistent with gambling fraud are a breach. There are multiple reasons why they can deem you in breach, none of them are from legitimate wins.

If they don't want your account as you win too much then they will close your account, but still pay out.

What is the actual reason you have had your account suspended? 

Is the person who is the legal account holder the only person who has ever logged in and/or placed bets and have all those bets been placed in accordance with the Ts&Cs?

Thanks Matt for the meaningful advice. Well the key holder of the account is my friend and it is sometime used by me as well. So in that case yes account is used by multiple user. Due to the nature of work in regards to our job we travel to different countries, so yes the usage of account will be from other country as well but not by other user. As said, if that is a breach of T&C, I understand as per your clarification. They closed the account with statement

"Winning have been retained and your deposit have been refunded. The account is closed on business grounds, this mean the company has decided to keep your account closed. This is definite closure and cannot be reconsidered or appealed. If you try to open another account it will automatically be closed" With reference to Clause 7. Suspension or termination in T&C.

My concern is if they have blocked the account, they should refund the winnings as well. What is the possible way to get the winning back.

Thanks

lincroft1710

sukhshant said:

MattMattMattUK said:

Multiple users on the same account is a breach of Ts&Cs, placing bets whilst outside the country is a breach, automated betting is a breach, money laundering or card charge backs are a breach, betting patterns consistent with gambling fraud are a breach. There are multiple reasons why they can deem you in breach, none of them are from legitimate wins.

If they don't want your account as you win too much then they will close your account, but still pay out.

What is the actual reason you have had your account suspended? 

Is the person who is the legal account holder the only person who has ever logged in and/or placed bets and have all those bets been placed in accordance with the Ts&Cs?

Thanks Matt for the meaningful advice. Well the key holder of the account is my friend and it is sometime used by me as well. So in that case yes account is used by multiple user. Due to the nature of work in regards to our job we travel to different countries, so yes the usage of account will be from other country as well but not by other user. As said, if that is a breach of T&C, I understand as per your clarification. They closed the account with statement

"Winning have been retained and your deposit have been refunded. The account is closed on business grounds, this mean the company has decided to keep your account closed. This is definite closure and cannot be reconsidered or appealed. If you try to open another account it will automatically be closed" With reference to Clause 7. Suspension or termination in T&C.

My concern is if they have blocked the account, they should refund the winnings as well. What is the possible way to get the winning back.

Thanks

I think that as more than one of the terms and conditions of the account have been breached, any winnings are forfeit.

The_Fat_Controller

It looks like you have your decision, they refunded your deposit and that's all you're going to get.

If either of you have been betting from outside the UK then the closure is valid.

For example, even logging into a National Lottery account from outside the UK is not permitted by their Ts and Cs, let alone buying at ticket.