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roseview

Currently on chat and being fed the 'it's a variable rate' and 'end date' line.

roseview

Going around in circles on chat so I've asked for it to be formally logged (probably alongside the two previous emails/messages which remain unanswered and don't show on their system. I've asked for a full written response so that I can take it of Offgem

lisyloo

roseview said:

Going around in circles on chat so I've asked for it to be formally logged (probably alongside the two previous emails/messages which remain unanswered and don't show on their system. I've asked for a full written response so that I can take it of Offgem

You need to make a formal complaint and take it to the ombudsman.
I'm not being picky (ok I am) because if you don’t ask for the right thing you won’t get the right thing.

roseview

lisyloo said:

roseview said:

Going around in circles on chat so I've asked for it to be formally logged (probably alongside the two previous emails/messages which remain unanswered and don't show on their system. I've asked for a full written response so that I can take it of Offgem

You need to make a formal complaint and take it to the ombudsman.
I'm not being picky (ok I am) because if you don’t ask for the right thing you won’t get the right thing.

I have made a formal complaint, both in emails and on chat. I have asked for confirmation but was told that the chat transcript would do so now I need to pass it to Ofgem

QrizB

roseview said:

lisyloo said:

roseview said:

Going around in circles on chat so I've asked for it to be formally logged (probably alongside the two previous emails/messages which remain unanswered and don't show on their system. I've asked for a full written response so that I can take it of Offgem

You need to make a formal complaint and take it to the ombudsman.
I'm not being picky (ok I am) because if you don’t ask for the right thing you won’t get the right thing.

I have made a formal complaint, both in emails and on chat. I have asked for confirmation but was told that the chat transcript would do so now I need to pass it to Ofgem

Not Ofgem. Once you reach deadlock (or after 8 weeks) you can take the complaint to the Ombudsman.

lisyloo

roseview said:

lisyloo said:

roseview said:

Going around in circles on chat so I've asked for it to be formally logged (probably alongside the two previous emails/messages which remain unanswered and don't show on their system. I've asked for a full written response so that I can take it of Offgem

You need to make a formal complaint and take it to the ombudsman.
I'm not being picky (ok I am) because if you don’t ask for the right thing you won’t get the right thing.

I have made a formal complaint, both in emails and on chat. I have asked for confirmation but was told that the chat transcript would do so now I need to pass it to Ofgem

Either you are confusing ofgem and ombudsman or you haven’t gone through the official complaints procedure.

roseview

lisyloo said:

roseview said:

lisyloo said:

roseview said:

Going around in circles on chat so I've asked for it to be formally logged (probably alongside the two previous emails/messages which remain unanswered and don't show on their system. I've asked for a full written response so that I can take it of Offgem

You need to make a formal complaint and take it to the ombudsman.
I'm not being picky (ok I am) because if you don’t ask for the right thing you won’t get the right thing.

I have made a formal complaint, both in emails and on chat. I have asked for confirmation but was told that the chat transcript would do so now I need to pass it to Ofgem

Either you are confusing ofgem and ombudsman or you haven’t gone through the official complaints procedure.

I was mixing up the terminology. I have followed the correct procedure. Since my chat earlier I've received an email saying that it has been passed to a senior complaints management team. Don't know why the woman couldn't have told me that at the time. I was on chat for ages.

lisyloo

Let us know how it goes please.

beefturnmail

So glad I found this forum as I am in the same boat having received an email from BG yesterday re price rises from 1 April.  As far as I am concerned I have a written contract with BG that prices are guaranteed till 31 July. 

Have lodged a complaint with then today, but probably this will be not resolved by 1 April.  So should I set up a DD now to avoid them removing the discount, but risk them taking the DD at the new higher rate (which I'm arguing should not apply till 1 August)?

lisyloo

Set up a DD.
They are quite incompetent (as you’ve seen).
at some stage you’ll probably get “you’re dd is too high” - lower it
then you’ll get “you’re dd is too low” - ignore it and stay on the lower figure
That’s if you don’t want the dd set too high but be aware it may now be too low.
personally I’d rather be on too low, but make sure you’re budgetting.