The Top Fixed Interest Savings Discussion Area

ashteadgirl

Kent Reliance

Further to my post on the 19th Dec. I spoke to customer service  on Dec 19th told them my online log in went to a page showing confirmation of application for1 Year fixed Issue 17 being complete and to wait to be sent details of how to fund account,
They requested an email and screen shot of this to be sent and that they would look into it  for me. Said would refer it to IT as perhaps a glitch.

Today log in and states that have no account with them. Phone customer service  and told yes application must have happened while  product was been withdrawn and can do nothing about it. I state that I was sent a screen message that application was complete and to await details of how to fund, therefore the account should be honoured. Apparently no way to do this as everything automated and no manual intervention possible. Stated that I understood the product to be opened therefore they are rescinding on there last message to me  and am very unhappy that their system is substandard. Never been accepted for product before and decision changed. Have experience of many banks, building  societies. Stated wanted to make official complaint  and see where that takes me. Tried to get me to open new product  but I  stated wanted to start complaint.  Was a customer of theirs quite a while ago and no issues but feel being treated very badly

Murielson

ashteadgirl said:

Kent Reliance

Further to my post on the 19th Dec. I spoke to customer service  on Dec 19th told them my online log in went to a page showing confirmation of application for1 Year fixed Issue 17 being complete and to wait to be sent details of how to fund account,
They requested an email and screen shot of this to be sent and that they would look into it  for me. Said would refer it to IT as perhaps a glitch.

Today log in and states that have no account with them. Phone customer service  and told yes application must have happened while  product was been withdrawn and can do nothing about it. I state that I was sent a screen message that application was complete and to await details of how to fund, therefore the account should be honoured. Apparently no way to do this as everything automated and no manual intervention possible. Stated that I understood the product to be opened therefore they are rescinding on there last message to me  and am very unhappy that their system is substandard. Never been accepted for product before and decision changed. Have experience of many banks, building  societies. Stated wanted to make official complaint  and see where that takes me. Tried to get me to open new product  but I  stated wanted to start complaint.  Was a customer of theirs quite a while ago and no issues but feel being treated very badly

Thursday was 18 Dec and product changed circa 5pm on 17th Dec so not certain what the issue is besides some frustration as 4.51% rate was no longer available when you tried to apply and encountered issues

If you want 4.27% rate, re-apply or otherwise find a different product

peter021072

Do banks which offer fixed rate 'bonds' always ask the amount the customer plans to deposit on application?  I've just applied for two fixed rate bonds, one with Chetwood Bank (with a 14 day window) and Habib Bank (with a 30 day window), yet I can't remember in either case entering a sum to be deposited with them.  I can't understand how they can offer to save an undisclosed amount at a specified rate.  The only thing they demand is a minimum amount within the period. 

jak22

If those rates were available from around the 11th, it's possible to have opened one or more, with different durations or interest annually / monthly or compound / pay-away, with 14 days to decide which options to fund.

fuzzzzy

peter021072 said:

Do banks which offer fixed rate 'bonds' always ask the amount the customer plans to deposit on application?  I've just applied for two fixed rate bonds, one with Chetwood Bank (with a 14 day window) and Habib Bank (with a 30 day window), yet I can't remember in either case entering a sum to be deposited with them.  I can't understand how they can offer to save an undisclosed amount at a specified rate.  The only thing they demand is a minimum amount within the period. 

Some do some don't. Of those that do ask an amount to be deposited, some hold you to that and some don't.

intalex

I imagine a few people will have funds maturing with Coventry on 2nd January (even though the Coventry fix states 31/12/2025 in the title), looking for options to reinvest into a new fix... the Vanquis options were feasible options with their 30-day window, but the Kent Reliance options were always going to be a long shot with their 14-day window and the BoE interest rate cut on Thursday 18 December...

Patr100

peter021072 said:

Do banks which offer fixed rate 'bonds' always ask the amount the customer plans to deposit on application?  I've just applied for two fixed rate bonds, one with Chetwood Bank (with a 14 day window) and Habib Bank (with a 30 day window), yet I can't remember in either case entering a sum to be deposited with them.  I can't understand how they can offer to save an undisclosed amount at a specified rate.  The only thing they demand is a minimum amount within the period. 

Sometimes,  but barring any deposit time limits, any amount within the limits of the account is OK, why not?
check the details  if they specify (some might say up to a million quid!)  .The final amount can vary to what you originally declare  and you can change your mind.

ashteadgirl

Murielson said:

ashteadgirl said:

Kent Reliance

Further to my post on the 19th Dec. I spoke to customer service  on Dec 19th told them my online log in went to a page showing confirmation of application for1 Year fixed Issue 17 being complete and to wait to be sent details of how to fund account,
They requested an email and screen shot of this to be sent and that they would look into it  for me. Said would refer it to IT as perhaps a glitch.

Today log in and states that have no account with them. Phone customer service  and told yes application must have happened while  product was been withdrawn and can do nothing about it. I state that I was sent a screen message that application was complete and to await details of how to fund, therefore the account should be honoured. Apparently no way to do this as everything automated and no manual intervention possible. Stated that I understood the product to be opened therefore they are rescinding on there last message to me  and am very unhappy that their system is substandard. Never been accepted for product before and decision changed. Have experience of many banks, building  societies. Stated wanted to make official complaint  and see where that takes me. Tried to get me to open new product  but I  stated wanted to start complaint.  Was a customer of theirs quite a while ago and no issues but feel being treated very badly

Thursday was 18 Dec and product changed circa 5pm on 17th Dec so not certain what the issue is besides some frustration as 4.51% rate was no longer available when you tried to apply and encountered issues

If you want 4.27% rate, re-apply or otherwise find a different product

Sorry  I actually applied on the Wednesday afternoon just before 5pm that is why I am disgruntled. In my original post I said Thursday in error and my email and screen message are dated 17th

DRS1

And now the rate has gone down again KR 1 year FRB issue 19 - 4.11%.

Patr100

DRS1 said:

And now the rate has gone down again KR 1 year FRB issue 19 - 4.11%.

I'm on Issue 17 and completed my deposits within the 2 weeks allowed.
Not sure why it says rate changed on 15/12 (though product was withdrawn from general application at that point) as it is otherwise showing as the expected 4.51% at the time of opening.