Estate Agents!!!

AlexMac

penners324 said:

Look for another place not with Connells...

and who don't get dreadful rankings on Trustpilot; 74% in the worst "bad" review category!

colinsmith

Rule of thumb. Never trust an Estate Agent. They are a funny breed

BigH1979

AlexMac said:

penners324 said:

Look for another place not with Connells...

and who don't get dreadful rankings on Trustpilot; 74% in the worst "bad" review category!

Oh in an ideal world we would avoid but for some reason all the houses we like are listed with them 😩.

Agree their Trustpilot ratings are atrocious. I wish people would research EA’s/Solicitors before they used them.

Snookie12cat

BigH1979 said:

AlexMac said:

penners324 said:

Look for another place not with Connells...

and who don't get dreadful rankings on Trustpilot; 74% in the worst "bad" review category!

Oh in an ideal world we would avoid but for some reason all the houses we like are listed with them 😩.

Agree their Trustpilot ratings are atrocious. I wish people would research EA’s/Solicitors before they used them.

No one should use trust pilot. If you look into the business model, those that subscribe can remove negative reviews and those that do not can't. 
I would not trust any company who has great reviews on there... Google reviews is the way to go 

nicknameless

C are absolute bar stewards from recent experience.  We played the game with them to get an offer accepted on a house we loved which the vendor has since withdrawn from sale (:().

We too submitted our offer via their 'mortgage adviser' who 'assessed' our affordability.  So those questioning the OP account and seeing this as expected and legitimate business practice are talking out of their backsides.

We knew what was going on and played the game - convinced we wouldn't have had the offer accepted had we not.

This process so needs some legislation and protections.  No wonder it is one of the most stressful life events.

csgohan4

10 weeks is taking the biscuit, we completed around 10 weeks no chain. 

BigH1979

Thanks for the comments all. Im calmer now. I still think EA is useless and deceitful but im not paying them so im going to concentrate on what i can control. I now have good comms with the elderly sellers via their daughter (always good to get onside 😜) and good comms with my Solicitor. So the Estate Agent can basically do one 😁

TripleH

It's good you have a chain of communication that bypasses the estate agent. However once you have can infer the seller is happy with, I'd use the estate agent as much as you can to take some of the burden of complexity off of the sellers.

Once a  sale is agreed and the estate agent has maximised their revenue opportunities from the sale, it becomes in their interest to get the deal done.

Often the non-sales staff are worth more on a sale than the front line 'salesmen'

BigH1979

TripleH said:

It's good you have a chain of communication that bypasses the estate agent. However once you have can infer the seller is happy with, I'd use the estate agent as much as you can to take some of the burden of complexity off of the sellers.

Once a  sale is agreed and the estate agent has maximised their revenue opportunities from the sale, it becomes in their interest to get the deal done.

Often the non-sales staff are worth more on a sale than the front line 'salesmen'

I would agree with some of that. 

Of course it is in the EA’s interest to get the deal and i have never implied that i don’t think the deal will get done…. eventually. But surely whether they receive their fee in 6 weeks or 6 months is not really that important to them and they know that the more the buyer/seller become invested in the process the less likely it is that either will walk away due to a prolonged process.

The problem comes when sales staff vastly outnumber sales progression staff and accepted offers are not translating into quick efficient transactions.

It also illogical that an EA who wants to facilitate a quick sale would recommend a Conveyancer (Premier Property Lawyers) who, according to the majority of Google Reviews, are incapable of delivering in a reasonable timescale.

Slinky

In an agency like Connells there's likely to be a fair turnover of staff. The neg whose sale it is will be keen for it to complete as they may not be working there still in a few months time.