Royal Mail barcoding stamps - existing stamps valid only until 31 Jan 2023

BarkingMad

BarkingMad said:

An update: A further tweet resulted in a direct message and a "case" was created in RM. That was 29th Sep. Today, I received an email

I replied saying they hadn't told me anything I didn't really know. The T&C's still state the aim for swap out is 7 working days - last updated at the end of September. https://www.royalmail.com/sites/royalmail.com/files/2022-09/Stamp_Swap_Out_Terms_and_Conditions_last_updated_29_September_2022.pdf

I did suggest the should be updated.

And, another update: RM called today and apologised for the delay. They are sending the stamps although they didn't say they had found my transfer application form and original stamps. I should expect them in 7 to 10 days.

custardy

HonestJohn said:

Just received a batch that I sent in nearly 3 weeks ago.

As I posted earlier.
I expect staff working on the swap out will be CWU grade primarily.
So industrial action will impact this

caper7

Sorry if this has been covered before, but is there anything I can do about 1st and 2nd class stamps already stuck on envelopes?

km1500

use a bit of white spirit on the back, peel.them off, use a bit of glue eg gloy to attach them to the form

HonestJohn

If you only have a few just use them

stevebroomfield

I sent about £35 worth of stamps for exchange a month ago. Royal Mail's website says I should receive the barcoded replacements within seven working days. Their customer services telephone line has an excessive waiting time. Has anyone else experienced delays, or should I assume they have been stolen?

77shelf88

After 4 weeks and many e mails  i emailed  Mr Simon Thomson CEO      ceo.office@royalmail.com    as their customer service e mail address is well hidden    here.for.you@royalmail.com    and seems to be ignored .i had an e mail from his office after  i had emailed them a few time so i sent the photo copy of the stamps i sent with the form where they said they could not find them but would send the replacements within the next 15 days so i will see if they arrive after a lot of pushing they also said they would send me a not very generous  book of 8 stamps 

I hope you all just did not rely on them being efficient  and kept a record as i looks as if a few disappeared in the post   

HonestJohn

stevebroomfield said:

I sent about £35 worth of stamps for exchange a month ago. Royal Mail's website says I should receive the barcoded replacements within seven working days. Their customer services telephone line has an excessive waiting time. Has anyone else experienced delays, or should I assume they have been stolen?

If you read previous posts you will find this is a fairly common experience at the present time.

NBLondon

HonestJohn said:

If you read previous posts you will find this is a fairly common experience at the present time.

Way up the thread - we wondered if it was a good idea to exchange early to avoid the rush.  I did and it seems to have been the right choice.... I've got a dozen red 1st class left to be used on Christmas Cards.

Money_Grabber13579

NBLondon said:

HonestJohn said:

If you read previous posts you will find this is a fairly common experience at the present time.

Way up the thread - we wondered if it was a good idea to exchange early to avoid the rush.  I did and it seems to have been the right choice.... I've got a dozen red 1st class left to be used on Christmas Cards.

I’ve still got quite a few 1st class left to be swapped (previously swapped all the large ones) and given experienced highlighted on here, I think I will wait a while longer, especially given there doesn’t seem to be an end date for swapping.