Royal Mail barcoding stamps - existing stamps valid only until 31 Jan 2023

HonestJohn

Latest info regarding passing of Queen Elizabeth 2
https://www.royalmailgroup.com/en/press-centre/press-releases/royal-mail-group/his-majesty-king-charles-iii-to-feature-on-royal-mail-definitive-everyday-stamps/

Doc_N

There still seems to be no announced end date for the stamp exchange scheme.  Fairness would suggest it should be indefinite, like banknotes with the Bank of England, but are there any whispers about an end date?

jon81uk

Doc_N said:

There still seems to be no announced end date for the stamp exchange scheme.  Fairness would suggest it should be indefinite, like banknotes with the Bank of England, but are there any whispers about an end date?

I expect they will announce an end date in January when the new stamps are the only ones available.
My guess is it will be one further year so basically January 2024.

jiggy2

BarkingMad said:

I sent around £20 worth to the swap out address on 25 Aug. I called the RM CS telephone number on 13 Sep and they couldn't give me any update. A tweet to RM was answered that "the aim to swap out was 7 working days but please allow longer due to high volumes". Now the 27 Sep and still nothing.

Is everyone else seeing the same delays. With no tracking and no information on the RM website it's difficult to know when to claim for "lost in post" - or how to claim "for lost in post"

I have got proof of posting and pictures of stamps and swap out form for backup

Yes albeit mine has been less days compared to yours. I didn’t take pictures so am entirely reliant on them sending the stamps out in due course (assuming not lost or nicked) 

custardy

Doc_N said:

There still seems to be no announced end date for the stamp exchange scheme.  Fairness would suggest it should be indefinite, like banknotes with the Bank of England, but are there any whispers about an end date?

BOE doesnt have share holders

Doc_N

custardy said:

Doc_N said:

There still seems to be no announced end date for the stamp exchange scheme.  Fairness would suggest it should be indefinite, like banknotes with the Bank of England, but are there any whispers about an end date?

BOE doesnt have share holders

I wonder if there's something tucked away in the float details that might require it though,  given that RM are on record in the past as stating that decimal stamps had no end date for use.

custardy

Doc_N said:

custardy said:

Doc_N said:

There still seems to be no announced end date for the stamp exchange scheme.  Fairness would suggest it should be indefinite, like banknotes with the Bank of England, but are there any whispers about an end date?

BOE doesnt have share holders

I wonder if there's something tucked away in the float details that might require it though,  given that RM are on record in the past as stating that decimal stamps had no end date for use.

I would very much doubt it.
Especially given whats going on at RM just now.
Slash and burn. I expect them to be floating the idea of chopping up the group in 2023.
They have already seperated GLS within the group.

77shelf88

jiggy2 said:

BarkingMad said:

I sent around £20 worth to the swap out address on 25 Aug. I called the RM CS telephone number on 13 Sep and they couldn't give me any update. A tweet to RM was answered that "the aim to swap out was 7 working days but please allow longer due to high volumes". Now the 27 Sep and still nothing.

Is everyone else seeing the same delays. With no tracking and no information on the RM website it's difficult to know when to claim for "lost in post" - or how to claim "for lost in post"

I have got proof of posting and pictures of stamps and swap out form for backup

Yes albeit mine has been less days compared to yours. I didn’t take pictures so am entirely reliant on them sending the stamps out in due course (assuming not lost or nicked) 

I also sent in £40 worth 4 weeks ago tried phoning last week over 50 min on phone not free call only to be told they cant help and it was my fault for waiting on the phone for no help when i asked for some stamps to compensate for the wasted call ,they said they would look into it and call me back last fri , of course they did not , suggest  you are careful with them as there is very little comeback if they can not find them  

BarkingMad

77shelf88 said:

jiggy2 said:

BarkingMad said:

I sent around £20 worth to the swap out address on 25 Aug. I called the RM CS telephone number on 13 Sep and they couldn't give me any update. A tweet to RM was answered that "the aim to swap out was 7 working days but please allow longer due to high volumes". Now the 27 Sep and still nothing.

Is everyone else seeing the same delays. With no tracking and no information on the RM website it's difficult to know when to claim for "lost in post" - or how to claim "for lost in post"

I have got proof of posting and pictures of stamps and swap out form for backup

Yes albeit mine has been less days compared to yours. I didn’t take pictures so am entirely reliant on them sending the stamps out in due course (assuming not lost or nicked) 

I also sent in £40 worth 4 weeks ago tried phoning last week over 50 min on phone not free call only to be told they cant help and it was my fault for waiting on the phone for no help when i asked for some stamps to compensate for the wasted call ,they said they would look into it and call me back last fri , of course they did not , suggest  you are careful with them as there is very little comeback if they can not find them  

An update: A further tweet resulted in a direct message and a "case" was created in RM. That was 29th Sep. Today, I received an email

I replied saying they hadn't told me anything I didn't really know. The T&C's still state the aim for swap out is 7 working days - last updated at the end of September. https://www.royalmail.com/sites/royalmail.com/files/2022-09/Stamp_Swap_Out_Terms_and_Conditions_last_updated_29_September_2022.pdf

I did suggest the should be updated.

HonestJohn

Just received a batch that I sent in nearly 3 weeks ago.