Royal Mail barcoding stamps - existing stamps valid only until 31 Jan 2023

millie

Has anyone had their refund for the postage cost they did not send with the new stamps. I spoke to them on 13th April but still not had them

custardy

anotheruser said:

Money_Grabber13579 said:

BooJewels said:

Thank you @Money_Grabber13579 - I must lead a sheltered life as I'd never seen ungummed/previously used stamps for sale. If they're chemically removing franking marks so that they can deliberately be re-sold and used, then that's clearly not on.

Here are some fakes which I found from a quick search on eBay:

https://www.ebay.co.uk/itm/275194625328?hash=item4012e0bd30:g:Wm4AAOSwW69iIm9f

And yet both items I looked at clearly stated they were used (or not genuine) and should not be used for posting...
What the buyer does with those "stamps" is not up to the seller.
And if Royal Mail does not have a system to check... well that's on them, surely?

Some people, believe it or not, may want fake (but real looking) stamps for something.

Which amazingly is why they are brining in barcoded stamps.
Also why people get surcharged for using used stamps...........

StartledJesus

Extract from a letter of complaint to Royal Mail

 ‘…the whole process is due to a decision by Royal Mail to switch to bar coded stamps, and make pre purchased stamps, which were bought in good faith, obsolete. Customers try to cooperate with the scheme, but are met by an appallingly disorganised and mismanaged response…’

petersy

millie said:

Has anyone had their refund for the postage cost they did not send with the new stamps. I spoke to them on 13th April but still not had them

We are also waiting for the extra stamps (to cover the cost of Special Deliery) that were originally missing.

RM said it would take them 10 days to get them to us - that was 2 weeks ago and we are still waiting.

It's a shambles.

millie

petersy said:

We are also waiting for the extra stamps (to cover the cost of Special Deliery) that were originally missing.

RM said it would take them 10 days to get them to us - that was 2 weeks ago and we are still waiting.

It's a shambles.

I expect the excuse will be Easter and Mayday bank holiday

NBLondon

anotheruser said:

I had some, which had specific values on them - 5p, 20p ones.
I sort of expected them to just give me an extra first or second class stamp but no, got new versions of those too.

That's what they said they would do - replace with a barcoded version if it exists otherwise total up/round up and replace with 2nd class.

petersy said:

anotheruser said:

petersy said:

molerat said:

It would have been  nice to get books back but you sent in 1st class stamps and got 1st class stamps back.  Just tear them off in strips of 4 x 2 and fold in half into a booklet, simples.

I think you've missed the point.

We purchased booklets from the RM website (which is what we paid for and what we wanted) and now through no fault of our own we have to change what we originally purchased with no recourse. Would you accept this with any other product purchased online? I doubt it.

No, you purchased stamps.
How they're transported or stored is irrelevant.

I buy a product online.
How it arrives or method of arrival is of no concern to me (obviously so long as the product isn't damaged).

You won't see it like that because you're desperate for books but it's just one of those things.  You're not missing out, so just manage as best you can with the sheets and go back to buying books.

We purchased books of stamps and we expected books of stamps back.

If you bought a new red car from a dealer and they delivered a green one, I suppose you would be happy with that.

Just because you don't use books of stamps, don't assume that others don't want them.

I guess the distinction is whether you were buying the stamps as a specific item or pre-paying for the service and getting the stamp as proof that you had done so.  In the latter case, the replacements can be used in exactly the same way  as the originals.  The person over on the Small Biz thread who bought "Signed For" stamps has a better case for complaining in that they pre-paid for a specific service and the replacements cannot simply be used in the same way because of rounding.

petersy

NBLondon said:

anotheruser said:

I had some, which had specific values on them - 5p, 20p ones.
I sort of expected them to just give me an extra first or second class stamp but no, got new versions of those too.

That's what they said they would do - replace with a barcoded version if it exists otherwise total up/round up and replace with 2nd class.

petersy said:

anotheruser said:

petersy said:

molerat said:

It would have been  nice to get books back but you sent in 1st class stamps and got 1st class stamps back.  Just tear them off in strips of 4 x 2 and fold in half into a booklet, simples.

I think you've missed the point.

We purchased booklets from the RM website (which is what we paid for and what we wanted) and now through no fault of our own we have to change what we originally purchased with no recourse. Would you accept this with any other product purchased online? I doubt it.

No, you purchased stamps.
How they're transported or stored is irrelevant.

I buy a product online.
How it arrives or method of arrival is of no concern to me (obviously so long as the product isn't damaged).

You won't see it like that because you're desperate for books but it's just one of those things.  You're not missing out, so just manage as best you can with the sheets and go back to buying books.

We purchased books of stamps and we expected books of stamps back.

If you bought a new red car from a dealer and they delivered a green one, I suppose you would be happy with that.

Just because you don't use books of stamps, don't assume that others don't want them.

I guess the distinction is whether you were buying the stamps as a specific item or pre-paying for the service and getting the stamp as proof that you had done so.  In the latter case, the replacements can be used in exactly the same way  as the originals.  The person over on the Small Biz thread who bought "Signed For" stamps has a better case for complaining in that they pre-paid for a specific service and the replacements cannot simply be used in the same way because of rounding.

Either way, we still didn't get back what we originaly purchased i.e. books of stamps.

Plus (after almost one month now) we are still waiting for RM to get their act together and refund the amountof stamps to cover our Special Delivery cost.

Codger1947

Why not tsell them for cash at a discount, e.g. 3 second class stamps for £2.

Money_Grabber13579

Codger1947 said:

Why not tsell them for cash at a discount, e.g. 3 second class stamps for £2.

Wouldn’t be much of a discount! 😜

Doc_N

Olinda99 said:

i have first class stamps for sale at only 90p ( plus vat)

VAT? On stamps?