Royal Mail barcoding stamps - existing stamps valid only until 31 Jan 2023

soolin

I’ll wait to see if I get my special delivery cost refunded, the form was very clear - if you added the value of the postage to the form it would be refunded. (I even remembered to do it! ) 

petersy

Got my first batch of stamps back today.

The letter said that they had included an extra £6.85 worth of stamps to cover my Special Delivery cost.

Unfortunately the extra stamps were missing - so it has cost me £6.85 to swap my stamps.
So I lose £6.85, and Royal Mail make £6.85

soolin

petersy said:

Got my first batch of stamps back today.

The letter said that they had included an extra £6.85 worth of stamps to cover my Special Delivery cost.

Unfortunately the extra stamps were missing - so it has cost me £6.85 to swap my stamps.
So I lose £6.85, and Royal Mail make £6.85

So you aren't going to bother phoning them and asking them for the misisng stamps? (see above).

millie

soolin said:

I’ll wait to see if I get my special

 delivery cost refunded, the form was very clear - if you added the value of the postage to the form it would be refunded. (I even remembered to do it! ) 

The letter that cam e back with the stamps did say they had enclosed stamps to cover the postage . It even said £7.55 but they were not there. 

molerat

Likely 2 different departments.  The label form, which I would assume is the standard picking form for RM stamps, only has the swap out items listed.  Just another badly thought out and poorly implemented RM system - would anyone have expected anything different ?

petersy

soolin said:

petersy said:

Got my first batch of stamps back today.

The letter said that they had included an extra £6.85 worth of stamps to cover my Special Delivery cost.

Unfortunately the extra stamps were missing - so it has cost me £6.85 to swap my stamps.
So I lose £6.85, and Royal Mail make £6.85

So you aren't going to bother phoning them and asking them for the misisng stamps? (see above).

Yes, but they aren't going to answer the phone over the bank holiday, so I'll have to keep my fingers crossed that they refund me. I think they shoud accustom their staff to the rules.

millie

petersy said:

Yes, but they aren't going to answer the phone over the bank holiday, so I'll have to keep my fingers crossed that they refund me. I think they shoud accustom their staff to the rules.

There is a web address with an online form to fill in for queries
  royalmail.com/swapoutsupport.

You could fill this in and they can answer it on Tuesday

custardy

molerat said:

Likely 2 different departments.  The label form, which I would assume is the standard picking form for RM stamps, only has the swap out items listed.  Just another badly thought out and poorly implemented RM system - would anyone have expected anything different ?

Tallents House isnt that big a building.
I would be surprised if theres that big a team working on it.

molerat

custardy said:

molerat said:

Likely 2 different departments.  The label form, which I would assume is the standard picking form for RM stamps, only has the swap out items listed.  Just another badly thought out and poorly implemented RM system - would anyone have expected anything different ?

Tallents House isnt that big a building.
I would be surprised if theres that big a team working on it.

Then 2 different people / rooms / desks, receipt / logging and picking / dispatch.  There is nothing on the packing slip to suggest that the recompense stamps should be picked although the included letter states that additional barcoded stamps to the value of £6.85 are enclosed.  It looks like they have failed to set up the system to cover it.

custardy

molerat said:

custardy said:

molerat said:

Likely 2 different departments.  The label form, which I would assume is the standard picking form for RM stamps, only has the swap out items listed.  Just another badly thought out and poorly implemented RM system - would anyone have expected anything different ?

Tallents House isnt that big a building.
I would be surprised if theres that big a team working on it.

Then 2 different people / rooms / desks, receipt / logging and picking / dispatch.  There is nothing on the packing slip to suggest that the recompense stamps should be picked although the included letter states that additional barcoded stamps to the value of £6.85 are enclosed.  It looks like they have failed to set up the system to cover it.

Well it is RM. I could bore you with many many tales from laughable to absolutely astounding.
They have also launched a few new initiatives alongside slashing/disenfranchising their entire managerial staff.
As you can imagine. many are treading water whilst waiting to find out if they actually have a job and what job that is.