Royal Mail barcoding stamps - existing stamps valid only until 31 Jan 2023

petersy

millie said:

03452 660 804

There is also a web address with an online form to fill in for queries
  royalmail.com/swapoutsupport

Thanks very much - very helpful.

molerat

Stamps arrived this morning but no £6.85 SD repayment stamps although mentioned in the letter.  Fired off query form.

millie

Same thing happened to me. I phoned them and they are sending them.

soolin

I’ll wait to see if I get my special delivery cost refunded, the form was very clear - if you added the value of the postage to the form it would be refunded. (I even remembered to do it! ) 

petersy

Got my first batch of stamps back today.

The letter said that they had included an extra £6.85 worth of stamps to cover my Special Delivery cost.

Unfortunately the extra stamps were missing - so it has cost me £6.85 to swap my stamps.
So I lose £6.85, and Royal Mail make £6.85

soolin

petersy said:

Got my first batch of stamps back today.

The letter said that they had included an extra £6.85 worth of stamps to cover my Special Delivery cost.

Unfortunately the extra stamps were missing - so it has cost me £6.85 to swap my stamps.
So I lose £6.85, and Royal Mail make £6.85

So you aren't going to bother phoning them and asking them for the misisng stamps? (see above).

millie

soolin said:

I’ll wait to see if I get my special

 delivery cost refunded, the form was very clear - if you added the value of the postage to the form it would be refunded. (I even remembered to do it! ) 

The letter that cam e back with the stamps did say they had enclosed stamps to cover the postage . It even said £7.55 but they were not there. 

molerat

Likely 2 different departments.  The label form, which I would assume is the standard picking form for RM stamps, only has the swap out items listed.  Just another badly thought out and poorly implemented RM system - would anyone have expected anything different ?

petersy

soolin said:

petersy said:

Got my first batch of stamps back today.

The letter said that they had included an extra £6.85 worth of stamps to cover my Special Delivery cost.

Unfortunately the extra stamps were missing - so it has cost me £6.85 to swap my stamps.
So I lose £6.85, and Royal Mail make £6.85

So you aren't going to bother phoning them and asking them for the misisng stamps? (see above).

Yes, but they aren't going to answer the phone over the bank holiday, so I'll have to keep my fingers crossed that they refund me. I think they shoud accustom their staff to the rules.

millie

petersy said:

Yes, but they aren't going to answer the phone over the bank holiday, so I'll have to keep my fingers crossed that they refund me. I think they shoud accustom their staff to the rules.

There is a web address with an online form to fill in for queries
  royalmail.com/swapoutsupport.

You could fill this in and they can answer it on Tuesday