Received a letter from DWP

Will123321

MattMattMattUK said:

Will123321 said:

Robbie64 said:

Well done on getting though to Debt Management. They are a nightmare to contact at the best of times. Also sometimes the first contact someone will have with Debt Management is when they inform you that money is going to be taken from your wages. They aren't supposed to do it that way but they are so snowed under with work that letters that should be sent aren't getting sent.

I’ve contacted them at 8am when they open . So was quick answer . Hope they sort out before I’m getting paid.

It is your work that has to manage the deduction so it depends if they have processed the attachment yet or not.

I thought that is something to do with tax and I've emailed my employer with a copy with letter, which I probably shouldn't. So hope to get this sorted. Is there any way to prevent deduction to be made from my wages? I said to them that ain't paying any money which I haven't took.

MattMattMattUK

Will123321 said:

MattMattMattUK said:

Will123321 said:

Robbie64 said:

Well done on getting though to Debt Management. They are a nightmare to contact at the best of times. Also sometimes the first contact someone will have with Debt Management is when they inform you that money is going to be taken from your wages. They aren't supposed to do it that way but they are so snowed under with work that letters that should be sent aren't getting sent.

I’ve contacted them at 8am when they open . So was quick answer . Hope they sort out before I’m getting paid.

It is your work that has to manage the deduction so it depends if they have processed the attachment yet or not.

I thought that is something to do with tax and I've emailed my employer with a copy with letter, which I probably shouldn't. So hope to get this sorted. Is there any way to prevent deduction to be made from my wages? I said to them that ain't paying any money which I haven't took.

Your employer is legally obliged to process the attachment and make the specified deductions, they do not have a choice. The only thing that might factor in is if they received it in time for it to be processed on the January payroll. If you are due to be paid on Monday that payroll would have been processed and submitted last week, so it has either been actioned or not, they won't be able to do anything about it now if your pay date is Monday. You can say what you want but unfortunately with an attachment you have no say at this stage, your employer cannot refused to make the deductions, the only question is if they received it in time for this pay run.

When are you next due to be paid and when will you receive your payslip? That should detail and deductions. As you have now raised this as a fraud complaint it would normally be suspended before the next pay run, but that would take a couple of weeks so will only likely be actioned for a pay run at the end of February. 

Will123321

MattMattMattUK said:

Will123321 said:

MattMattMattUK said:

Will123321 said:

Robbie64 said:

Well done on getting though to Debt Management. They are a nightmare to contact at the best of times. Also sometimes the first contact someone will have with Debt Management is when they inform you that money is going to be taken from your wages. They aren't supposed to do it that way but they are so snowed under with work that letters that should be sent aren't getting sent.

I’ve contacted them at 8am when they open . So was quick answer . Hope they sort out before I’m getting paid.

It is your work that has to manage the deduction so it depends if they have processed the attachment yet or not.

I thought that is something to do with tax and I've emailed my employer with a copy with letter, which I probably shouldn't. So hope to get this sorted. Is there any way to prevent deduction to be made from my wages? I said to them that ain't paying any money which I haven't took.

Your employer is legally obliged to process the attachment and make the specified deductions, they do not have a choice. The only thing that might factor in is if they received it in time for it to be processed on the January payroll. If you are due to be paid on Monday that payroll would have been processed and submitted last week, so it has either been actioned or not, they won't be able to do anything about it now if your pay date is Monday. You can say what you want but unfortunately with an attachment you have no say at this stage, your employer cannot refused to make the deductions, the only question is if they received it in time for this pay run.

When are you next due to be paid and when will you receive your payslip? That should detail and deductions. As you have now raised this as a fraud complaint it would normally be suspended before the next pay run, but that would take a couple of weeks so will only likely be actioned for a pay run at the end of February. 

I've already got paid in January. And next pay check I will receive at end of the February. I really hope this will get sorted by then.

Is that possible that the fraud case not to be successful finished? 

Dazed_and_C0nfused

Will123321 said:

MattMattMattUK said:

Will123321 said:

MattMattMattUK said:

Will123321 said:

Robbie64 said:

Well done on getting though to Debt Management. They are a nightmare to contact at the best of times. Also sometimes the first contact someone will have with Debt Management is when they inform you that money is going to be taken from your wages. They aren't supposed to do it that way but they are so snowed under with work that letters that should be sent aren't getting sent.

I’ve contacted them at 8am when they open . So was quick answer . Hope they sort out before I’m getting paid.

It is your work that has to manage the deduction so it depends if they have processed the attachment yet or not.

I thought that is something to do with tax and I've emailed my employer with a copy with letter, which I probably shouldn't. So hope to get this sorted. Is there any way to prevent deduction to be made from my wages? I said to them that ain't paying any money which I haven't took.

Your employer is legally obliged to process the attachment and make the specified deductions, they do not have a choice. The only thing that might factor in is if they received it in time for it to be processed on the January payroll. If you are due to be paid on Monday that payroll would have been processed and submitted last week, so it has either been actioned or not, they won't be able to do anything about it now if your pay date is Monday. You can say what you want but unfortunately with an attachment you have no say at this stage, your employer cannot refused to make the deductions, the only question is if they received it in time for this pay run.

When are you next due to be paid and when will you receive your payslip? That should detail and deductions. As you have now raised this as a fraud complaint it would normally be suspended before the next pay run, but that would take a couple of weeks so will only likely be actioned for a pay run at the end of February. 

I've already got paid in January. And next pay check I will receive at end of the February. I really hope this will get sorted by then.

Is that possible that the fraud case not to be successful finished? 

Slim to no chance of a fraud case being investigated by DWP being completed in that time frame.

But I suspect that's not really what you are interested in.

Will123321

Dazed_and_C0nfused said:

Will123321 said:

MattMattMattUK said:

Will123321 said:

MattMattMattUK said:

Will123321 said:

Robbie64 said:

Well done on getting though to Debt Management. They are a nightmare to contact at the best of times. Also sometimes the first contact someone will have with Debt Management is when they inform you that money is going to be taken from your wages. They aren't supposed to do it that way but they are so snowed under with work that letters that should be sent aren't getting sent.

I’ve contacted them at 8am when they open . So was quick answer . Hope they sort out before I’m getting paid.

It is your work that has to manage the deduction so it depends if they have processed the attachment yet or not.

I thought that is something to do with tax and I've emailed my employer with a copy with letter, which I probably shouldn't. So hope to get this sorted. Is there any way to prevent deduction to be made from my wages? I said to them that ain't paying any money which I haven't took.

Your employer is legally obliged to process the attachment and make the specified deductions, they do not have a choice. The only thing that might factor in is if they received it in time for it to be processed on the January payroll. If you are due to be paid on Monday that payroll would have been processed and submitted last week, so it has either been actioned or not, they won't be able to do anything about it now if your pay date is Monday. You can say what you want but unfortunately with an attachment you have no say at this stage, your employer cannot refused to make the deductions, the only question is if they received it in time for this pay run.

When are you next due to be paid and when will you receive your payslip? That should detail and deductions. As you have now raised this as a fraud complaint it would normally be suspended before the next pay run, but that would take a couple of weeks so will only likely be actioned for a pay run at the end of February. 

I've already got paid in January. And next pay check I will receive at end of the February. I really hope this will get sorted by then.

Is that possible that the fraud case not to be successful finished? 

Slim to no chance of a fraud case being investigated by DWP being completed in that time frame.

But I suspect that's not really what you are interested in.

The question is, is there possibility for them not to find the person and to make me paying the debt? 

MattMattMattUK

Will123321 said:

MattMattMattUK said:

Will123321 said:

MattMattMattUK said:

Will123321 said:

Robbie64 said:

Well done on getting though to Debt Management. They are a nightmare to contact at the best of times. Also sometimes the first contact someone will have with Debt Management is when they inform you that money is going to be taken from your wages. They aren't supposed to do it that way but they are so snowed under with work that letters that should be sent aren't getting sent.

I’ve contacted them at 8am when they open . So was quick answer . Hope they sort out before I’m getting paid.

It is your work that has to manage the deduction so it depends if they have processed the attachment yet or not.

I thought that is something to do with tax and I've emailed my employer with a copy with letter, which I probably shouldn't. So hope to get this sorted. Is there any way to prevent deduction to be made from my wages? I said to them that ain't paying any money which I haven't took.

Your employer is legally obliged to process the attachment and make the specified deductions, they do not have a choice. The only thing that might factor in is if they received it in time for it to be processed on the January payroll. If you are due to be paid on Monday that payroll would have been processed and submitted last week, so it has either been actioned or not, they won't be able to do anything about it now if your pay date is Monday. You can say what you want but unfortunately with an attachment you have no say at this stage, your employer cannot refused to make the deductions, the only question is if they received it in time for this pay run.

When are you next due to be paid and when will you receive your payslip? That should detail and deductions. As you have now raised this as a fraud complaint it would normally be suspended before the next pay run, but that would take a couple of weeks so will only likely be actioned for a pay run at the end of February. 

I've already got paid in January. And next pay check I will receive at end of the February. I really hope this will get sorted by then.

Is that possible that the fraud case not to be successful finished? 

There is almost zero chance that the fraud case will be resolved by the end of February, it will likely take months. They should however suspend the attachment to earnings while the case is being investigated, meaning that no deductions would be made from your salary until and unless they found you were liable. 

Be prepared for this investigation to take up to a year to resolve, but also keep in mind that it should have almost no impact on you whilst it is ongoing, although they may ask you for a few details, ID, confirm where you have lived, bank details so that they can confirm that the account was not yours etc. 

Will123321

MattMattMattUK said:

Will123321 said:

MattMattMattUK said:

Will123321 said:

MattMattMattUK said:

Will123321 said:

Robbie64 said:

Well done on getting though to Debt Management. They are a nightmare to contact at the best of times. Also sometimes the first contact someone will have with Debt Management is when they inform you that money is going to be taken from your wages. They aren't supposed to do it that way but they are so snowed under with work that letters that should be sent aren't getting sent.

I’ve contacted them at 8am when they open . So was quick answer . Hope they sort out before I’m getting paid.

It is your work that has to manage the deduction so it depends if they have processed the attachment yet or not.

I thought that is something to do with tax and I've emailed my employer with a copy with letter, which I probably shouldn't. So hope to get this sorted. Is there any way to prevent deduction to be made from my wages? I said to them that ain't paying any money which I haven't took.

Your employer is legally obliged to process the attachment and make the specified deductions, they do not have a choice. The only thing that might factor in is if they received it in time for it to be processed on the January payroll. If you are due to be paid on Monday that payroll would have been processed and submitted last week, so it has either been actioned or not, they won't be able to do anything about it now if your pay date is Monday. You can say what you want but unfortunately with an attachment you have no say at this stage, your employer cannot refused to make the deductions, the only question is if they received it in time for this pay run.

When are you next due to be paid and when will you receive your payslip? That should detail and deductions. As you have now raised this as a fraud complaint it would normally be suspended before the next pay run, but that would take a couple of weeks so will only likely be actioned for a pay run at the end of February. 

I've already got paid in January. And next pay check I will receive at end of the February. I really hope this will get sorted by then.

Is that possible that the fraud case not to be successful finished? 

There is almost zero chance that the fraud case will be resolved by the end of February, it will likely take months. They should however suspend the attachment to earnings while the case is being investigated, meaning that no deductions would be made from your salary until and unless they found you were liable. 

Be prepared for this investigation to take up to a year to resolve, but also keep in mind that it should have almost no impact on you whilst it is ongoing, although they may ask you for a few details, ID, confirm where you have lived, bank details so that they can confirm that the account was not yours etc. 

Thanks. When I spoke to them they said it can be solved in couple of weeks. Might call them again to find out if the payment will be suspended. 

OhWow

calcotti said:

Will123321 said:

Alice_Holt said:

Dealing with the DWP (esp when you haven't got a current claim) can be very difficult, you may wish to seek help from your MP in getting an sensible response from the DWP.

Also you may wish to try:

UC Risk Review Team - 0800 169 0347  (If that number is still in place).
There was a unit set up to specifically deal with UC identity fraud 

What's MP? 

Member of Parliament

You can find your MPs name and contact details here, so that they can help you with (put pressure on) the DWP.

https://www.theyworkforyou.com/mps/

There is also ICE-

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

https://www.gov.uk/government/organisations/independent-case-examiner

Do you have Legal Cover on your home contents insurance, that will cover ID theft? Or any other insurance policy with Legal Cover that will cover you? Often Legal Cover comes as a low cost, optional extra, but sometimes will be part of the insurance policy.

MattMattMattUK

Will123321 said:

MattMattMattUK said:

Will123321 said:

MattMattMattUK said:

Will123321 said:

MattMattMattUK said:

Will123321 said:

Robbie64 said:

Well done on getting though to Debt Management. They are a nightmare to contact at the best of times. Also sometimes the first contact someone will have with Debt Management is when they inform you that money is going to be taken from your wages. They aren't supposed to do it that way but they are so snowed under with work that letters that should be sent aren't getting sent.

I’ve contacted them at 8am when they open . So was quick answer . Hope they sort out before I’m getting paid.

It is your work that has to manage the deduction so it depends if they have processed the attachment yet or not.

I thought that is something to do with tax and I've emailed my employer with a copy with letter, which I probably shouldn't. So hope to get this sorted. Is there any way to prevent deduction to be made from my wages? I said to them that ain't paying any money which I haven't took.

Your employer is legally obliged to process the attachment and make the specified deductions, they do not have a choice. The only thing that might factor in is if they received it in time for it to be processed on the January payroll. If you are due to be paid on Monday that payroll would have been processed and submitted last week, so it has either been actioned or not, they won't be able to do anything about it now if your pay date is Monday. You can say what you want but unfortunately with an attachment you have no say at this stage, your employer cannot refused to make the deductions, the only question is if they received it in time for this pay run.

When are you next due to be paid and when will you receive your payslip? That should detail and deductions. As you have now raised this as a fraud complaint it would normally be suspended before the next pay run, but that would take a couple of weeks so will only likely be actioned for a pay run at the end of February. 

I've already got paid in January. And next pay check I will receive at end of the February. I really hope this will get sorted by then.

Is that possible that the fraud case not to be successful finished? 

There is almost zero chance that the fraud case will be resolved by the end of February, it will likely take months. They should however suspend the attachment to earnings while the case is being investigated, meaning that no deductions would be made from your salary until and unless they found you were liable. 

Be prepared for this investigation to take up to a year to resolve, but also keep in mind that it should have almost no impact on you whilst it is ongoing, although they may ask you for a few details, ID, confirm where you have lived, bank details so that they can confirm that the account was not yours etc. 

Thanks. When I spoke to them they said it can be solved in couple of weeks. Might call them again to find out if the payment will be suspended. 

That is quicker than I thought as from previous experience when trying to help friends and family the DWP move slower than a dead snail, but it is hopeful that you can get this resolved and it will not drag on.