Scam claim for Customs Duty!!

Aylesbury_Duck

royP_2 said:

But at the time of purchase I was not told that these items were coming from abroad, as far as the web site advised it was all from the UK.
Plus as I have now learnt the whole web site was a scam, Mary Berry never endorsed this company, plus the site has now been shut down by Microsoft.
All rather fishy to me.

It doesn't matter that it was a scam, the fact is that you've imported goods, DHL have paid duty on your behalf and you now owe them.  The site was certainly fishy, but that's not DHL's problem.

powerful_Rogue

I think you've been quite lucky. Those capsules could have contained any old rubbish.

sheramber

The website may be a scam. The product may be as cam.

But the customs charge os not a scam. 

Elmer_BeFuddled

"Q - Are your products tested?

A - YES! All 360 Nutrients products are tested and proven to exceed industry standards for quality and purity so you can rest easy knowing that anything you order from us is of the highest caliber."

Another typo

royP_2

So what do I do, pay up and forget it, or is there any way I can claim my money back.

royP_2

emmajones1976 said:

Also, their website is still there. Look at the FAQ page:

https://www.360nutrients.net/faq/

"All orders received by 3PM Eastern are shipping out the same day"

3pm Eastern. In which case, its likely things were shipped from the United States. 

Problem being that this was not the web site I used, the web site I used has been shut down by Microsoft because it was a scam, using Mary Berry's name etc and not being honest about the cost.
I have found lots of people complaining about being over charged as I was, thankfully I did get a refund.

royP_2

I also agree that it is not the fault of DHL, but is there any way I can claim my payment back?

Aylesbury_Duck

Is there anything on the DHL paperwork that directs you to HMRC? If not, google 'import duty reclaim'.

royP_2

Aylesbury_Duck said:

Is there anything on the DHL paperwork that directs you to HMRC? If not, google 'import duty reclaim'.

THANK YOU FOR YOUR ADVICE.

royP_2

Some thing else I have noticed on the invoice it states Statistical Value [value used for calculation of Duty] is stated as £289.26 which is way over what I paid for the items imported. Non of this makes any sense.